ServiceNow Org chart
This ServiceNow org chart highlights the company’s organizational structure and leadership team, including key executives such as Bill McDermott (CEO & Chairman) , Gina Mastantuono (CFO) , and Jacqui Canney (Chief People And AI Enablement Officer) . It provides a clear overview of the leadership team’s roles and how they work together to achieve organizational goals and ensure effective management across all functions.
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ServiceNow Leadership Team
Executives
Profile Summary
Bill McDermott
CEO & Chairman
Bill McDermott is Chairman and Chief Executive Officer of ServiceNow – the company with the fastest organic growth in the history of enterprise software. Since Bill joined in late 2019, ServiceNow has more than doubled full-year revenues, while landing for the first time on the Fortune 500 list. Before ServiceNow, he was CEO of SAP, the largest European software company. During his tenure, SAP’s market value increased from $39 billion to $163 billion. Author of the national bestseller, Winners Dream, Bill is known for his relentless focus on customer relationships. He is one of the most admired leaders in business, with a successful career spanning iconic brands such as Xerox, Gartner, and Siebel Systems. Currently, Bill serves on the board of directors of Zoom. Having led through multiple phases of AI innovation, Bill has inspired ServiceNow to embed intelligence across every workflow, while partnering with industry visionaries to accelerate their paths toward digital business. Under his leadership, ServiceNow has become the intelligent platform for end-to-end digital transformation – connecting people, processes, data, and devices into one platform, with one architecture, and one data model. Bill also united all 22,000+ ServiceNow employees under one aspiration: to become the Defining Enterprise Software Company of the 21st century. The company’s hungry and humble culture has been recognized on the Fortune 100 Best Companies to Work For, Fortune World’s Most Admired Companies, and Glassdoor Best Places to Work lists.
Previous or Current Companies (Board, Advisor, Employer)
Gina Mastantuono
CFO
Mastantuono brings more than 20 years of financial experience to ServiceNow, including in the cloud, IT and mobility solutions industries. Since 2016, she has served as CFO of Ingram Micro, a leading provider of global technology and supply chain services with more than $50 billion in revenue in FY2018 and 200,000 customers worldwide. Mastantuono led the company’s global finance organization, including financial planning and analysis, M&A, treasury and risk management, accounting and reporting, internal audit, tax, investor relations and global business processes.
Previous or Current Companies (Board, Advisor, Employer)
Ingram Micro
IAC
EY
Jacqui Canney
Chief People And AI Enablement Officer
Canney joined ServiceNow from WPP, the global creative transformation company, where she served as Global Chief People Officer overseeing people, talent, rewards, recruiting and leadership development strategies for more than 100,000 employees. Prior to WPP, Canney was Executive Vice President, Chief People Officer, at Walmart Inc., one of the world’s largest private employers. Before joining Walmart, Canney was Senior Executive, Global Human Resources, at Accenture, where she built a 25-year career helping to support rapid growth from 21,000 people to more than 300,000. In addition to leading the company’s global talent strategies, Canney also provides strong thought leadership for ServiceNow customers, helping them understand the power of the Now Platform and the company’s employee workflow products to create great employee experiences and keep today’s hybrid workforces engaged and productive. Canney earned a Bachelor of Science in accounting from Boston College and has remained active on campus guest lecturing, collaborating with professors and recruiting. She serves on the Board of Trustees at Boston College, and is a board member of the American Marketing Association and Project Healthy Minds. She served as the co-chair of the World Economic Forum Future of Work Task Force and a member of the Rework America Business Network. She participated in the Council on Foreign Relations 2018 Future of Work Task Force.
Colin Fleming
Chief Marketing Officer
Colin Fleming is an accomplished marketing executive currently serving as Chief Marketing Officer at ServiceNow since May 2024. Prior to this role, Colin held various leadership positions at Salesforce from June 2011 to May 2024, including Executive Vice President of Global Marketing, where responsibilities encompassed overseeing a large marketing team and driving global brand initiatives for the leading enterprise cloud computing company. Colin's previous experience includes senior marketing roles at EventPro Strategies and eSoles Custom Footbeds, where significant achievements in partnership negotiations and brand development were made. Additionally, Colin has a notable background in motorsports as a professional racing driver, achieving championship titles and securing substantial sponsorships. Educational qualifications include studies at San Francisco State University and Scottsdale Business Institute.
Previous or Current Companies (Board, Advisor, Employer)
Red Bull
Chris Bedi
Chief Customer Officer
As Chief Customer Officer, Chris Bedi is dedicated to helping customers maximize value across their entire journey with ServiceNow to accelerate business transformation. Chris brings a unique perspective and experience to the role having served as ServiceNow’s Chief Digital Information Officer from 2015 to 2024, where he led the company’s digital transformation and AI journey to drive growth and create scale. In his role as CCO, Chris leads ServiceNow’s Chief Transformation Office and our Digital Technology and Security teams. His focus is on guiding customers through their AI and GenAI implementations and creating faster time to value on the ServiceNow Platform. In addition, Chris and the Digital Technology team are helping shape the ServiceNow Platform direction—as both a product incubator and revenue generator. Chris is an industry thought leader on digital transformation, advanced automation, and practical AI/ML adoption in the enterprise, and works closely with many of the world’s leading CIOs to address key industry issues. Prior to joining ServiceNow, Chris served as CIO of JDS Uniphase, where he was responsible for IT, workplace services, and indirect procurement. Before that, he held various executive positions at VeriSign from April 2002 until August 2011, including CIO. Chris began his career at KPMG Consulting where he drove global transformations across a diverse set of industries. He holds a bachelor’s degree in computer engineering from the University of Michigan.
Previous or Current Companies (Board, Advisor, Employer)
Viavi Solutions
Verisign
BearingPoint
Hala Zeine
Chief Strategy Officer
Hala Zeine serves as the Chief Strategy Officer at ServiceNow and has held the position of Managing Director at Blackstone. Hala Zeine is also a member of the Supervisory Board and Audit Committee at TomTom, as well as a member of the Supervisory Board at Holtzbrinck Publishing Group. Previously, Hala Zeine was the Chief Product Officer at Celonis. Hala Zeine earned a Bachelor of Applied Science in Marketing from Bentley University, attending from 1997 to 2000, and completed education at Amman Community School from 1996 to 1997.
Previous or Current Companies (Board, Advisor, Employer)
Paige Young
Chief Communications Officer
Paige Young is an experienced communications leader currently serving as the Chief Communications & Corporate Affairs Officer at ServiceNow. Previously, Paige held the position of Chief Communications Officer at Unity Technologies and served as Vice President of Communications at both Zendesk and Adobe. Paige's career also includes a tenure as Vice President to Executive Vice President & Global Client Relationship Manager at Edelman. Paige holds a Bachelor of Science in Mass Communications and English Literature from the University of South Florida and is furthering education at the Center for Creative Leadership.
Previous or Current Companies (Board, Advisor, Employer)
Weber Shandwick
Zendesk
Adobe Systems
Expedia Group
Edelman
Dave Wright
Chief Innovation Officer
Dave Wright is Chief Innovation Officer at ServiceNow.
Steve Walters
President, Americas
Steve Walters is President, Americas at ServiceNow.
Adrian Johnston
President, Asia Pacific
Adrian Johnston is President, Asia Pacific at ServiceNow.
Amit Zavery
President, CPO, and COO
Amit Zavery serves as the President, Chief Product Officer, and Chief Operating Officer at ServiceNow since October 2024, focusing on innovation and operational excellence for the company's platform and solutions. Concurrently, Amit Zavery is a board member at Broadridge, contributing to audit and compensation committees, and serves on the advisory committee for the Electrical and Computer Engineering Department at The University of Texas at Austin. Prior to these roles, Amit Zavery held significant leadership positions at Google Cloud, where revenue grew significantly under their leadership, and at Oracle, where responsibilities spanned product development and corporate strategy across various divisions, generating billions in annual revenue. Amit Zavery's educational background includes degrees from Carnegie Mellon University and The University of Texas at Austin, complemented by executive training from Harvard Business School.
Paul Fipps
President, Global Industries & Strategic Growth
Paul Fipps is President, Global Industries & Strategic Growth at ServiceNow.
Masatoshi Suzuki
President, Japan
Masatoshi Suzuki was appointed as President of ServiceNow Japan in January 2023. ServiceNow has long positioned Japan as its most important market, and now that ServiceNow Japan itself has taken on greater management responsibility, the entire company will support customers in Japan to realize their digital transformation. Suzuki has served as multiple leadership roles at Oracle and SAP responsible for the company's platform business and strategic industries such as financial services, telecommunications, public sector and utility industry; after serving as Japan country manager of Symantec, he has served as Director and Chief Revenue Officer of UiPath Japan from December 2019, leading the entire UiPath Japan business. As a senior leader in the IT industry, Suzuki has more than 20 years of experience contributing to transformational business growth in various phases. Suzuki holds a B.A. in International Political Economy, Aoyama Gakuin University and is based in Tokyo with his wife and son.
Cathy Mauzaize
President, EMEA
Cathy Mauzaize is President, EMEA at ServiceNow.
Steve Zirkel
SVP CRM
Steve Zirkel has a wealth of experience in the tech industry, with roles at ServiceNow, Salesforce, Varolii, Aspect Software, and Siemens. Steve's expertise lies in revenue growth, customer satisfaction, and sales management in various sectors such as Financial Services and Business Continuity. With a BA in Communications from the University at Albany, SUNY, and executive development education at Valeo, Steve has a strong foundation for success in their professional endeavors.
Previous or Current Companies (Board, Advisor, Employer)
Parisa Naseralavi
Senior Vice President Global Operations & Monetization
Parisa Naseralavi is a professional with a background in chemical engineering and extensive experience in global operations and monetization. Parisa has held leadership roles in companies like ServiceNow, VMware, and Cisco Systems, where Parisa showcased their expertise in financial transformation, operations management, and customer service. Parisa has a proven track record of driving sales growth, reducing costs, and improving efficiency through strategic initiatives and innovative solutions. Their achievements include integrating acquired companies, increasing sales revenue, reducing warranty costs, and implementing global supply chain improvements. With a strong educational background and a wealth of industry experience, Parisa is a valuable asset in any organization Parisa works in.
Previous or Current Companies (Board, Advisor, Employer)
Pat Casey
Chief Technology Officer & EVP Of Devops
Pat Casey serves as the Chief Technology Officer and Executive Vice President of DevOps at ServiceNow, a position held since February 2018, where there is oversight of global technology operations. Prior roles at ServiceNow include Senior Vice President of DevOps and Global Head of Engineering, as well as Vice President of Platform Engineering. Pat Casey's career at ServiceNow began in March 2004, progressing through various leadership positions, including Principal Architect and Director of Platform Engineering. Earlier experience includes roles at Peregrine Systems as a Product Author. Pat Casey holds a Bachelor of Science degree in Neurobiology and Neurosciences from Harvey Mudd College, earned between 1990 and 1994.
Josh Kahn
SVP & GM Creator Workflows Servicenow
Josh Kahn is a dynamic professional with extensive experience in product management and marketing. Josh currently serves as the SVP & GM Creator Workflows at ServiceNow, where Josh leads a large cross-functional team driving a $500M+ business. Prior to this, Josh held various leadership positions at companies like EMC and Symantec, where Josh managed global solutions and product strategies. With a BA in Economics from Emory University, Josh has a proven track record of success in developing and executing strategic initiatives to drive revenue growth in both mature and emerging markets.
Previous or Current Companies (Board, Advisor, Employer)
Rebecca Marshall
Chief Procurement Officer And SVP Global Business Services
Responsible for strategic sourcing of direct and indirect material, procurement operations, real estate, environmental sustainability, physical security and workplace services on a global basis.
Previous or Current Companies (Board, Advisor, Employer)
Philip Kirk
Senior Vice President Corporate Business Development
Philip Kirk is the Senior Vice President of Corporate Business Development at ServiceNow, a role held since July 2020, where responsibilities include leading strategy, venture investments, and acquisitions. Prior experience includes serving as a Board Observer for multiple companies such as Moogsoft, Puppet Labs, Platfora, and Piston Cloud Computing, where Philip Kirk facilitated significant investments by Cisco Systems. Philip Kirk spent over a decade at Cisco Systems, culminating in the position of Vice President of Corporate Business Development, managing a team focused on venture investments and acquisitions in cloud and software sectors. Earlier career roles include Manager at Microsoft Corporate Strategy Group and Associate at DTEC Venture Capital, along with a strategy consultant position at Ernst & Young. Educational credentials feature an MBA from The Wharton School and an AB in Economics and Public Policy from the University of Chicago.
Blake McConnell
SVP & Gm, Industry Products
Blake McConnell has extensive experience in product management and leadership roles across various technology companies. Currently serving as SVP & GM of Industry Products and previously as SVP & GM of Employee Workflow Products at ServiceNow, Blake has contributed significantly to the product organization since May 2017. Prior to ServiceNow, Blake held key positions at Dell EMC, including SVP COO of the Storage Division and Emerging Technologies Division, from December 2013 to April 2017. Blake also spent over a decade at Symantec, rising to VP of Product Management for both Backup & Recovery and Enterprise Security portfolios. Earlier career experience includes a role as an Associate in the Investment Banking Group at Donaldson, Lufkin & Jenrette. Blake holds an MBA with a focus on Finance, Strategy, and Organizational Behavior from Northwestern University's Kellogg School of Management and a BA in Mathematics from Vanderbilt University.
Previous or Current Companies (Board, Advisor, Employer)
Mark Cockerill
Senior Vice President, Legal - Corporate, M&a And International Development
Mark Cockerill is a highly experienced professional who currently holds senior legal positions at ServiceNow, American Chamber of Commerce Ireland, and ECLA. With a background in law and extensive experience in various legal roles at companies like eircom and O2 Ireland, Mark brings a wealth of expertise in corporate, securities, M&A, and international development. Mark is also actively involved in advocacy for in-house lawyers across Europe through their role at ECLA. Additionally, Mark has a strong academic background as a Senior Lecturer in Law and holds degrees in Law from Trinity College Dublin and Griffith College Dublin.
Previous or Current Companies (Board, Advisor, Employer)
Eir
Radhika Rengaswamy Josyula
Svp, Corporate Strategy
Radhika Rengaswamy Josyula is a seasoned corporate strategy professional with extensive experience in leadership roles. Currently serving as Senior Vice President of Corporate Strategy at ServiceNow since June 2018, Radhika has previously held the position of Vice President of Corporate Strategy at the same company. Prior to joining ServiceNow, Radhika was a Principal at Bain & Company from September 2010 to June 2018 and worked as a Senior Software Engineer at Cisco Systems from September 1999 to August 2008. Radhika holds a Bachelor of Engineering (Honors) degree in Electrical & Electronics Engineering from Birla Institute of Technology and Science, Pilani, a Master of Science in Computer Engineering from Buffalo State University, and dual MBAs in Strategy, Finance, and Entrepreneurship and in Strategy and General Management from The University of Chicago Booth School of Business and University of Chicago, respectively.
Previous or Current Companies (Board, Advisor, Employer)
Bain & Company
John Castelly
SVP, Legal, Chief Ethics & Compliance Officer
John Castelly is Senior Vice President of Legal and Chief Ethics and Compliance Officer at ServiceNow. With over 20 years of experience, John is a seasoned legal executive with a proven track record of building and scaling global organizations. His expertise spans various industries, including financial services, investment management, fintech, and SaaS. As the architect of ServiceNow's comprehensive global ethics and compliance program, John is committed to driving business impact through automation. He oversees critical functions such as go-to-market compliance, export and trade regulation, AI ethics and data governance, and foundational programs like corporate investigations, anti-bribery and corruption, regulatory change management, and ethics awareness. Before joining ServiceNow, John held significant roles at leading organizations. As Special Counsel at the U.S. Securities and Exchange Commission, he provided strategic advice on enforcement matters and contributed to accurate interpretations of securities laws. He also served as legal counsel at Morgan Stanley and TD Ameritrade, and played a pivotal role in designing, implementing, and scaling compliance and risk organizations at innovative companies like Personal Capital and Robinhood. John is a graduate of Columbia Law School and a native New Yorker.
Wee Luen Chia
Vice President And Managing Director, Asia
Wee Luen Chia is the Vice President and Managing Director for Asia at ServiceNow since June 2019, focusing on developing long-term partnerships and enhancing employee productivity for businesses. Prior to this role, Wee Luen served as General Manager for Southeast Asia at Red Hat, where leadership contributed to meeting the growing demand for enterprise open source solutions across multiple countries. As Managing Director at Qlik, significant growth was achieved in South Asia through effective marketing strategies. Wee Luen's career also includes a position as Country Sales Director at Oracle, where the team secured major accounts and expanded into new industries. Earlier, in a leadership position at the Infocomm Development Authority of Singapore, guidance was provided on government infocomm matters and technological advancements. Wee Luen holds a Bachelor's degree in Computer Engineering from the National University of Singapore.
Previous or Current Companies (Board, Advisor, Employer)
Qlik
Paul Smith
Special Advisor
Paul Smith is the Chief Commercial Officer at ServiceNow (NYSE: NOW). He is responsible for overseeing ServiceNow’s global sales efforts, including sales, pre-sales, sales enablement, value management, global operations, and alliances and channel ecosystem, driving all resources to help solve the challenges of any customer at the CxO level. Paul joined ServiceNow in July 2020 as SVP & General Manager of EMEA and was promoted to President, EMEA in January 2021. He assumed the CCO role in January 2022. With 20 years’ experience in senior leadership roles across the technology industry, Paul’s passion for applying innovation to reinvent work and challenge legacy business models is stronger than ever at ServiceNow. He has a proven track record of managing highly effective go‑to‑market operations and developing new markets to create triple-digit growth. He also holds a number of key allyship roles. These roles see Paul driving real change and impact for under-represented groups and advancing ServiceNow’s diversity, inclusion, and belonging charter globally. Prior to ServiceNow, Paul held senior positions at Salesforce, Microsoft, and Proctor and Gamble.
Previous or Current Companies (Board, Advisor, Employer)
