Delta Air Lines Org chart
This Delta Air Lines org chart highlights the company’s organizational structure and leadership team, including key executives such as Edward H. Bastian (CEO) , Erik Snell (Chief Customer Experience Officer) , and Allison Ausband (E.V.P. and Chief People Officer) . It provides a clear overview of the leadership team’s roles and how they work together to achieve organizational goals and ensure effective management across all functions.
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Delta Air Lines Leadership Team
Executives
Profile Summary
Edward H. Bastian
CEO
Ed Bastian became Chief Executive Officer on May 2, 2016, after nearly 18 years with the airline. In his previous role as President, Ed focused on leading Delta’s commercial and international functions and strengthening Delta’s financial foundation through innovation, debt reduction, revenue growth and bolstering the airline’s global network.
Erik Snell
Chief Customer Experience Officer
Erik Snell is Chief Customer Experience Officer for Delta Air Lines. Erik oversees the end-to-end customer experience that includes the Customer Experience team and the 60,000 team members in Delta’s Airport Customer Service, In-Flight Service and Reservations and Customer Care divisions who deliver those experiences. Erik served most recently as Senior Vice President – Airport Customer Service (ACS), Cargo Operations, Ground Support Equipment (GSE) and Global Clean. Erik also served as the company’s S.V.P. – Operations & Customer Center, Operations Analytics, and Delta Connection, with responsibility for Delta’s worldwide operations. Erik joined Delta in 2005. His 19-year career includes roles in Finance, ACS, Delta Connection, TechOps and former Delta subsidiaries Delta Global Services and Delta Private Jets. Earlier in his career, Erik managed investment portfolios for individual clients at SunTrust Bank in Atlanta.
Allison Ausband
E.V.P. and Chief People Officer
Allison Ausband is Executive Vice President and Chief People Officer for Delta Air Lines. She leads the company’s global talent management, total rewards and human resources service delivery functions in support of Delta’s 100,000-strong workforce, who make up Delta’s unique people-first culture. With four decades of experience serving Delta customers and employees, Allison is a staunch advocate of Delta people and its culture as the company’s most important competitive advantage and the Delta Difference. In her most recent role as Chief Customer Experience Officer, Allison oversaw the end-to-end customer experience and the team of 70,000 who deliver those experiences. Allison and her team led innovations to meet evolving customer expectations while providing peace of mind during times of rapid change. As a result, Delta people catapulted the airline to the top-ranked spot in the J.D. Power 2024 North America Airline Satisfaction Study for both First/Business Class and Premium Economy segments. Allison also previously led Delta’s 20,000-plus flight attendants as Senior Vice President of In-Flight Service, overseeing the team as they achieved all-time high customer satisfaction scores. She has also served as Vice President — Reservation Sales and Customer Care, where she was responsible for more than 37 million customer contacts each year across 10 engagement centers in four countries. During her tenure, Delta’s engagement centers achieved J.D. Power certification – a first for a U.S. airline. Allison began her career at Delta in May 1985 as a flight attendant after graduating with a degree in journalism from the University of Georgia. She is currently Delta’s executive sponsor for Delta's efforts to fight human trafficking and Chair of the University of Georgia Foundation Board of Trustees. Allison also serves on the board of directors for Delta Community Credit Union and the board of trustees for the William R. and Sara Babb Smith Foundation.
Henry Ting
Chief Health Officer
Ting joins Delta from Mayo Clinic, the global leader in serious and complex medical care, where he currently serves as the enterprise Chief Value Officer. Delta and Mayo Clinic have partnered since the earliest days of the COVID-19 pandemic, with the clinic’s experts advising the airline on employee testing, strategies for cleanliness and operational tactics to reduce the transmission of the virus.
Previous or Current Companies (Board, Advisor, Employer)
Mayo Clinic
Alicia Tillman
Chief Marketing Officer
Alicia Tillman serves as the Chief Marketing Officer at Delta Air Lines, where leadership encompasses global brand strategy, marketing, and community engagement while influencing the company's vision as a trusted consumer brand. In addition to this role, Alicia is on the advisory board of CREW and serves as a board director for both Gates Corporation and RainFocus. Alicia previously held the position of Chief Revenue Officer at Capitolis, where responsibilities included overseeing various go-to-market functions. With extensive experience as Chief Marketing Officer at SAP and SAP Ariba, as well as Vice President roles at American Express and Rosenbluth International, Alicia has demonstrated expertise in marketing and public relations across multiple industries. Educational achievements include an honorary doctorate from Lycoming College and completion of the Chief Marketing Officer Program at Kellogg Executive Education.
Previous or Current Companies (Board, Advisor, Employer)
Eric Phillips
S.V.P. and Chief Digital Officer
Eric Phillips is Senior Vice President and Chief Digital Officer for Delta Air Lines, where he leads teams focused on delivering personalized, seamless, and premium experiences for customers through Delta’s digital channels. Delta continues to innovate and improve digital tools that put the power of flexibility, control, and simplicity at the core of the customer experience. Eric partners with leaders across the enterprise to accelerate cross-functional initiatives and drive a multi-disciplinary approach to enhancing customer interactions with Delta’s digital platforms and channels. Eric served most recently as S.V.P. – Airport Customer Service, Cargo Operations, GSE and Global Clean, where he was responsible for customer service activities in all airports Delta serves. Prior to that, he was S.V.P. – Pricing and Revenue Management, where he oversaw the development, planning and execution of pricing and inventory management strategies across the entire Delta system, Delta’s digital retail channels, Delta.com and the FlyDelta app, as well as commercial systems development and corporate revenue forecasting. In his 25 years with the company, he’s held numerous positions across the business, including in Corporate Strategy, Business Development, Network Planning, Financial Planning & Analysis and Pricing & Revenue Management. Eric earned his B.A. in Communications at Carroll College in Helena, Mont., and his MBA at the University of Notre Dame. He chairs Delta’s Diversity and Inclusion Council, serves on the Board of Trustees of Carroll College and the Board of Directors for Camp Twin Lakes, and is a graduate of Leadership Atlanta.
Previous or Current Companies (Board, Advisor, Employer)
Wheels Up
Alain Bellemare
EVP & President, International
Alain Bellemare joined Delta Air Lines in 2021 as President – International. In that role, Alain leads the international equity portfolio and works closely with Delta’s Joint Venture and commercial partners to drive optimal strategic, financial and customer experience outcomes. With deep international expertise in running multi-billion dollar aerospace organizations, Alain’s key responsibility is to ensure Delta and Partners work together as a unified platform to deliver value to our collective stakeholders. Prior to joining Delta, Alain served as President and Chief Executive Officer of aircraft manufacturer Bombardier. During his time there, he led the company through an extensive transformation that included the certification of the C Series, now known as the Airbus A220, and the Global 7500 business jet. Before joining Bombardier, Alain spent 18 years with United Technologies Corporation, serving as President and Chief Executive Officer of UTC Propulsion & Aerospace Systems. In this role, he led Pratt Whitney, as well as the acquisition of Goodrich, with its integration into Hamilton Sundstrand. Alain has also served as a senior advisor with the Carlyle Group, focused on the aerospace, defense and government sectors. Alain earned a bachelor’s degree in mechanical engineering from University of Sherbrooke and holds an MBA from McGill University.
Previous or Current Companies (Board, Advisor, Employer)
Bombardier
Pratt & Whitney Canada
The Carlyle Group
Pratt & Whitney
Scarlet Pressley-Brown
Executive
Scarlet Pressley-Brown is Executive at Delta Air Lines.
Tim Mapes
SVP & Chief Communications Officer
Tim Mapes is Delta's Senior Vice President and Chief Marketing & Communications Officer. He is responsible for the strategy and coordination of Delta’s internal and external communications as the global airline builds on its reputation as a reliable, customer-focused brand setting new standards for innovative products and experiences. His oversight includes marketing, advertising, product development, corporate communications, social and traditional media engagement, and community affairs activities, with an overall focus on propelling Delta’s reputation as a trusted global consumer brand. Tim is a member of the Delta Leadership Committee of top executives who report to CEO Ed Bastian. Previously at Delta, Tim has led the strategic direction and execution of Delta’s global brand as Chief Marketing Officer, including advertising efforts, sponsorship relationships, promotional and event marketing programs, customer experience programs, distribution, internal cultural transformation efforts, and digital brand experiences. Prior to that, Tim was Vice President and Chief Marketing Officer for Song, Delta’s award-winning, low-cost division that was named one of the top three U.S. airline brands by the readers of both Condé Nast Traveler and Travel + Leisure. Tim’s background includes 30+ years of agency and client-side experience including various leadership positions held at Omnicom’s BBDO, and Bozell, Jacobs, Kenyon & Eckhardt. He has been inducted to the Hall of Achievement by the American Advertising Federation, recognized as one of the country’s “top innovative marketers” by Advertising Age, and named to Forbes’ list of the Top 50 Most Influential Chief Marketing Officers. Tim is a graduate of the University of Georgia, where he serves on the Advisory Board of the Grady College of Mass Communication.
Previous or Current Companies (Board, Advisor, Employer)
BBDO
Dan Janki
EVP & CFO
Dan Janki has held various executive positions at GE, where Dan led global financial operations and business transformations. Currently, Dan serves as the Chief Financial Officer at Delta Air Lines and as a member of the Board of Directors at Cornerstone Building Brands. With a strong background in finance and leadership, Dan has a proven track record of driving strategic decision-making and financial performance in large organizations.
Previous or Current Companies (Board, Advisor, Employer)
Rahul Samant
EVP & CIO
Rahul Samant is currently the Executive Vice President, Chief Information Officer at Delta Air Lines. Before that, Rahul held the position of Chief Digital Officer at AIG, where Rahul led the digital strategy across the organization. Prior to AIG, Rahul worked at Bank of America in various roles such as Head of Global Sourcing, Managing Director of Consumer Channels Technology, and Chief Information Officer of Wealth Management. With a background in software programming and a degree in Electronics Engineering, Rahul also has an MBA in General Management from Wake Forest University.
Previous or Current Companies (Board, Advisor, Employer)
AIG
Peter Carter
EVP, External Affairs
Peter Carter is Delta's Executive Vice President - External Affairs overseeing international, legal, regulatory, government affairs and sustainability teams worldwide. Peter has also served as Delta’s Chief Legal Officer and Corporate Secretary since July 2015 and is a member of the Delta Leadership Committee. Peter focuses on optimizing Delta’s international partnerships, ensuring Delta's freedom to operate, protecting Delta's brand and advocating for Delta's interests before policymakers around the world. He also oversees Delta’s sustainability strategy of reaching our net-zero goals by 2050. Peter regularly engages with government stakeholders on matters relating to competition policy, alliances, privacy and compliance. During the height of the pandemic, he helped secure support from Congress and administration officials leading to the passage of the CARES Act. Before joining Delta, Peter was a partner at the international law firm of Dorsey & Whitney LLP, where he chaired the firm’s Policy Committee. He is a Fellow of the American College of Trial Lawyers and has been recognized by numerous organizations and publications, including being honored with a Burton Award for public interest, being named one of "America's Leading Business Lawyers" by Chambers USA, and being named Antitrust Lawyer of the Year in 2013 by Best Lawyers in America. Before joining Dorsey, Peter clerked for Judge James B. Loken at the U.S. Court of Appeals for the Eighth Circuit. Peter serves as a member of the Boards of Virgin Atlantic Airways, the Delta Air Lines Foundation, the Chick Fil-A Foundation, the United Way of Greater Atlanta, the Minnesota Business Partnership and the Georgia Chamber of Commerce, which he chaired in 2020. He also serves on New York City Mayor Eric Adam’s Business Leadership Council and previously served as a member of the State of Georgia Judicial Selection Commission.
Previous or Current Companies (Board, Advisor, Employer)
Dorsey
Peter Penseel
SVP, Delta Cargo
Peter Penseel is SVP, Delta Cargo at Delta Air Lines.
Previous or Current Companies (Board, Advisor, Employer)
Qatar Airways
Ceva Logistics
John Laughter
SVP, Flight Operations & Chief of Operations
John Laughter is Senior Vice President of Flight Operations and Chief of Operations for Delta Air Lines. In this role, John is responsible for supporting Delta’s pilots and the entire Flight Operations team. Prior to his current role, John held the title of Senior Vice President – Corporate Safety, Security and Compliance for Delta Air Lines, responsible for supporting all Delta departments in achieving the highest levels of safety, security, quality, and environmental performance. John began his career in 1993 at Delta as an aircraft structural engineer and held various leadership positions in the Engineering group, including Interiors Engineering and New Aircraft Acquisition. He also led the TechOps Materials and Planning Organization as well as directed Delta TechOps’ worldwide Maintenance Operations. Currently, John sits on the Georgia Tech Aerospace Engineering School Advisory Board, Delta Flight Museum Board, Candler Field Advisory Board, and Board of Visitors of the Monastery of the Holy Spirit. John holds a bachelor’s degree in Aerospace Engineering from the Georgia Institute of Technology and an MBA from Emory University's Goizueta Business School.
Steve Sear
EVP, Global Sales & Distribution
Steve Sear is Executive Vice President of Global Sales and Distribution for Delta Air Lines, leading the teams that oversee worldwide customer relationships and programs with corporations, travel management companies, distribution partners and cargo logistics providers. Prior to his current role, Steve served as Delta’s President – International, where he was responsible for the airline’s Asia Pacific, Atlantic and Latin regions as well as Delta’s global alliances strategy including SkyTeam leadership and joint venture partner development. Earlier in his career as Senior Vice President, Steve oversaw Delta’s Reservation Sales and Customer Care teams and served as the CEO of Delta Vacations. As a 30-year industry veteran, Steve began his career with Delta in 2008 as the Vice President of Global Sales. Steve has helped lead Delta to numerous industry awards, including being named the No. 1 carrier in the Business Travel News Airline Survey for 11 years in a row. He was also named one of the 25 Most Influential Business Travel Executives by the publication. Under his direction, Delta Reservations was recognized for customer service excellence under the J.D. Power Contact Center Program and Delta Vacations earned its first ever “Best Tour Operator” award from Travel Weekly. Before joining Delta, Steve held various leadership positions at Northwest Airlines, including Vice President of Sales and Customer Care, Managing Director of Reservations, and Japan-based Director of Revenue Management and Distribution. Steve currently sits on the Board of Governors for Junior Achievement Worldwide, having previously served on the Board of Directors for Virgin Atlantic Airways, Board of Directors for United Way of Greater Atlanta as well as the Board of Visitors for DePauw University. He is a graduate of Leadership Atlanta and is active in the Global Business Travel Association. Steve earned a bachelor’s degree in economics from DePauw University and an MBA from the University of Chicago. Steve Sear is Executive Vice President of Global Sales and Distribution for Delta Air Lines, leading the teams that oversee worldwide customer relationships and programs with corporations, travel management companies, distribution partners and cargo logistics providers. Prior to his current role, Steve served as Delta’s President – International, where he was responsible for the airline’s Asia Pacific, Atlantic and Latin regions as well as Delta’s global alliances strategy including SkyTeam leadership and joint venture partner development. Earlier in his career as Senior Vice President, Steve oversaw Delta’s Reservation Sales and Customer Care teams and served as the CEO of Delta Vacations. As a 30-year industry veteran, Steve began his career with Delta in 2008 as the Vice President of Global Sales. Steve has helped lead Delta to numerous industry awards, including being named the No. 1 carrier in the Business Travel News Airline Survey for 11 years in a row. He was also named one of the 25 Most Influential Business Travel Executives by the publication. Under his direction, Delta Reservations was recognized for customer service excellence under the J.D. Power Contact Center Program and Delta Vacations earned its first ever “Best Tour Operator” award from Travel Weekly. Before joining Delta, Steve held various leadership positions at Northwest Airlines, including Vice President of Sales and Customer Care, Managing Director of Reservations, and Japan-based Director of Revenue Management and Distribution. Steve currently sits on the Board of Governors for Junior Achievement Worldwide, having previously served on the Board of Directors for Virgin Atlantic Airways, Board of Directors for United Way of Greater Atlanta as well as the Board of Visitors for DePauw University. He is a graduate of Leadership Atlanta and is active in the Global Business Travel Association. Steve earned a bachelor’s degree in economics from DePauw University and an MBA from the University of Chicago.
Amy Martin
V.P. ‐ Network Planning
Amy Martin is Vice President – Network Planning. She leads a team who designs, develops and executes Delta’s schedules in North America and the company’s long term Network Strategy. Amy has 30 years of experience in logistics, strategy and planning. Since joining Delta in 1998 she has held various positions of increasing responsibility, working on the company’s International and Domestic network plans, and has also held positions in Alliances, Corporate Strategy, Flight Profitability and Investor Relations. Outside of work, Amy serves on the Board of Directors for the Grant Park Conservancy in Atlanta. Amy is a graduate of Georgetown University with a Masters in Latin American Studies and Economics, and the University of Georgia with a Bachelor’s degrees in Political Science and Spanish.
