Deloitte Mission Statement Analysis

Company: Deloitte Touche Tohmatsu Limited
CEO: Joseph B. Ucuzoglu
Year founded: 1845
Headquarters: London, England
Number of Employees: 460,000
Type: Private
Annual Revenue (2024): $67.2 Billion

Did you know? Deloitte is the world’s largest professional services network in terms of revenue and workforce.

Deloitte Touche Tohmatsu Limited (DTTL) represents Deloitte network’s firms and affiliates. Each member firm shares Deloitte’s mission, vision, core values, and sustainability goals, ensuring uniformity in growth strategy network-wide. Its network spans over 150 countries and delivers over 175 years of service. As of 2024, Deloitte served around 90% of Fortune 500 firms and over 8,500 US-based private companies. [1]

Deloitte is the world’s largest professional services network, with 460,000 employees. It’s one of the Big Four accounting firms with EY, KPMG, and PwC. The network offers industry-leading audit, consulting, tax, and advisory services. In 2024, Deloitte generated $67.2 billion in annual revenue, a $2.3 billion increase from 2023. 2024 was Deloitte’s most profitable fiscal year ever. [2]

Checkout: Largest Global Financial Services Companies by Revenue

To understand why Deloitte is so successful, here is a comprehensive analysis of its mission statement, vision, values, and sustainability goals:

Deloitte’s Mission Statement

To help our clients and our people excel. [3]

Here is our analysis of Deloitte’s mission statement:

1. Market-leading services and solutions

The company aims to outperform rivals by offering industry-leading audit, consulting, tax, and advisory services. In Sep 2024, Deloitte received four awards at the International Tax Review (ITR) Americas Tax Awards. It won the “ESG, DE&I, Tax Technology, and Tax Innovator of the Year” categories. These accolades honor Deloitte for delivering market-leading services and solutions.

Deloitte aims to secure the #1 spot worldwide. The firm has integrated Generative AI (GenAI) enhancements into applications across its global network. In 2024, Deloitte introduced five new GenAI-powered features on the enterprise tax platform Intela to enhance the tax compliance lifecycle. These tools include a Document Drop client file organizer, a work plan generator, automated data transformations, and a tax research chatbot. [4]

2. Business advisory leadership

Deloitte strives to be the world’s leading business advisory network. The company faces stiff competition from rival professional services firms, including EY, Accenture, KPMG, and PwC. In Jul 2024, Deloitte was ranked No. 1 by revenue on the Gartner Market Share Analysis global report. It recorded 10.3% ($37.5 billion) market share growth. The company was also #1 in the business and technology consulting subsectors and the world’s largest security services provider in 2023. [5]

Deloitte aims to outperform rivals and secure the #1 spot by offering industry-leading audit, consulting, tax, and advisory services. It enhances clients’ confidence and financial growth using proactive, practical, and business-oriented insights. For example, Deloitte’s 16th Tech Trends Report revealed AI is becoming foundational to modern enterprises. The paper advised organizations to align strategy, talent, architecture, and data to realize AI’s full potential. [6]

3. World-class digital experiences

Deloitte seeks to help clients thrive by streamlining digital experiences. Its Deloitte Digital subsidiary leverages cutting-edge technologies and emerging business models to unlock new avenues for customer revenue growth, deliver innovative solutions, and foster transformative workplaces. In Dec 2024, Gartner recognized Deloitte as a Leader by revenue in the 2024 Gartner Magic Quadrant for Digital Experience Services. It scored highest in three use cases in the 2024 Gartner Critical Capabilities report. [7]

Deloitte’s Vision Statement

To be the Standard of Excellence, the first choice of the most sought-after clients and talent.

Deloitte states, “Our vision is unchanging: We aspire to be the Standard of Excellence, the first choice of the most sought-after clients and talent.” [8]

Here is the breakdown of Deloitte’s vision statement:

1. Standard of excellence

Deloitte seeks to set the standard of excellence across its service sectors. The company prioritizes this vision in its audit and assurance division. Its quality-first culture demands high-level professional excellence to enhance the quality of audits for public investors. In FY2024, 100% of Deloitte employees signed the Audit Quality Affirmation.

This document confirms the staff’s commitment to professional excellence and exercising professional skepticism. It ensures all team members deliver high-quality services to help reinforce public trust in capital markets, allowing clients to thrive. [9]

2. Go-to choice of most sought-after clients

Deloitte seeks to entice the world’s leading business clients. The network serves about 90% of Fortune 500 firms and over 8,500 US-based private brands. As of Nov 2024, companies using Deloitte’s audit services represented around $15.7 trillion in market capitalization. Its top clients include Boeing, Microsoft, Morgan Stanley, Berkshire Hathaway, the Blackstone Group, GM, Procter & Gamble, Apollo Global Management, and Metlife. The firm earned $74 million in fees from Metlife in 2021, $72 million in 2022, and $69 million in 2023. [10]

3. First choice for top talent

Deloitte aims to attract, develop, and retain top talent. Fortune Magazine recognized Deloitte on its “100 Best Companies to Work For in the US” for 25 years. The company ranked #13 on the 2024 list. In 2024, Deloitte was named one of Fortune’s Best Workplaces for Parents, Women, and Millennials. These honors recognize Deloitte’s efforts to support employees of all age groups. “With a focus on development, flexibility, and well-being, we hire people who are among the best and brightest in the business,” says Deloitte. [11]

Deloitte strives to build an organization where people thrive. The firm searches for talented, creative, and innovative people who share its values and vision by focusing on specific traits, such as independence, cultural fit, and leadership potential.

Its recruitment strategy uses a unique process for each candidate and role. For example, the company attends a Hackathon to assess how potential candidates collaborate on computer programming, solve problems, and perform under pressure. Then, the firm attracts top talent by promoting its iconic brand and impactful mission, vision, and values. [12]

Checkout: Largest Global IT Services Companies by Revenue

Deloitte’s Values

Deloitte’s values focus on integrity, helping customers and people thrive, and promoting diversity and inclusion. These core principles define the Deloitte culture. [13]

How does Deloitte live by its values?

1. Lead the way

Deloitte is committed to playing its leadership role to ensure the capital markets and clients operate efficiently. It is leading and reinventing the professional services sector to maximize stakeholder benefits. For example, the company helps businesses adopt cutting-edge AI solutions to unlock new growth opportunities and increase their competitive advantage in the future.

In 2023, International Data Corporation (IDC) named Deloitte a global Leader in the Worldwide AI Services Vendor Assessment report. It recognizes Deloitte’s commitment to lead the way and reinvent for the future. [14]

2. Serve with integrity

Deloitte values ethical operations and interactions. The firm believes in doing what’s right and protecting its reputation. It promotes sustainable, responsible business practices by integrating environmental, social, and governance (ESG) initiatives into its client services, operations, and internal culture.

Deloitte’s Global Principles of Business Conduct outlines the network’s commitment to ethics and integrity. Firms within the Deloitte network can enhance the Global Code with programs that build ethical judgment and decision-making skills. [15]

3. Take care of each other

Deloitte’s culture is built on the understanding that “we are all in this together.” The company values caring for each other and prioritizes respect, well-being, fairness, and development. It strives to make an impact that matters. For example, the firm developed the EmPowerful Women by Deloitte strategy to promote gender equality within and outside the network.

The EmPowerful Women by Deloitte supports equal access to professional opportunities for women. It provides tools and resources to help women advance in their careers. In 2024, Deloitte was named on Fortune’s “Best Workplaces for Women” and PEOPLE Magazine’s “100 Companies That Care” lists. These accolades honor Deloitte’s efforts to foster a culture of respect, care, and concern for employees, communities, and the environment. [16]

4. Foster inclusion

Deloitte strives to foster an inclusive workplace that embraces diversity in all forms. The firm is committed to empowering everyone to grow and achieve their ambitions. In 2023, Deloitte scored 100% on the HRC Corporate Equality Index, earning the designation of an “Equality 100 Award: Leader in LGBTQ+ Workplace Inclusion” recipient. The company was again recognized by the Disability Equality Index (DEI) on its 2024 list of “Best Places to Work for Disability Inclusion,” with a 100% score. [17]

Deloitte fosters diversity and inclusion through in-house programs and collaborations. For example, Deloitte launched the global Pride campaign “Can you see me, do you hear me?” to amplify the voices of its LGBT+ community. Its LGBT+ workers shared personal stories to educate coworkers on their challenges. [18]

5. Collaborate for measurable impact

Deloitte values constructive collaboration and approaches work with a collaborative mindset. The firm partners with like-minded individuals and brands to deliver tangible, measurable impact. In May 2024, Deloitte joined 7,000 employees from across 14 African countries for Volunteer Day. The participants offered their time and expertise to transfer skills, uplift communities, and create a chain of impact.

Deloitte seeks to impact 100 million people globally, while Deloitte Africa aspires to uplift 14 million lives across the continent by 2030. The global network committed to investing over $3 billion in societal impact initiatives over the next 10 years. As of FY23, Deloitte had invested $337 million in donations, volunteer hours, management costs, and pro bono work. Deloitte Africa has delivered over $2 million and 40,000 volunteer hours since 2022. [19]

Deloitte Sustainability Goals

Deloitte works across its global network to advance its WorldClimate environmental plan, including internal initiatives and actions it inspires to promote sustainable choices. The firm is committed to supporting its people and helping communities and the planet thrive.

Here are Deloitte’s short- and long-term sustainability goals:

By 2040, reduce absolute scope 1, 2, and 3 greenhouse gas (GHG) emissions by 90% from a 2019 base year.
Reach net-zero GHG emissions across its global value chain by 2040.
Minimize the absolute scope 1 and scope 2 GHG emissions upto 70% by 2030 from a 2019 base year.
Reduce scope 3 GHG emissions from business travel by 55%/FTE by 2030 from a 2019 base year.
Source 100% of renewable energy for Deloitte facilities by 2030.
Transition Deloitte fleet to 100% electric and hybrid EVs by 2030. [20]

How is Deloitte progressing on its sustainability goals?

Deloitte collaborates across its ecosystem to create solutions to accelarate the transition to a lower-carbon economy. For example, Deloitte NSE (Nairobi Stock Exchange) partnered with Deloitte Africa through The Sanergy Collaborative to scale its circular organic waste solution and encourage small-scale farmers to use regenerative inputs.

In 2024, Deloitte launched its Geospatial and AI Platform to help clients make more sustainable decisions and mitigate the impacts of climate change.

Deloitte implemented three core Climate Group initiatives to advance renewable electricity (RE100), electric vehicle adoption (EV100), and energy efficiency and productivity (EP100). These internal sustainability efforts are paying off.

In 2024, 93% of the electricity Deloitte purchased was renewable electricity. Its fleet has advanced from 39% electric and hybrid EVs in 2023 to 50% in 2024. The firm has also progressed on its 2030 ambition, with an 81% reduction in scope 1 and 2 emissions and a 53% reduction in scope 3 business travel emissions. [21]