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UNITED STATES SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 20-F

(Mark One)

Registration statement pursuant to Section 12(b) or (g) of the Securities Exchange Act of 1934

OR

Annual Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the fiscal year ended March 31, 2022

OR

Transition Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the transition period from __________ to _________

OR

Shell Company Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of event requiring this shell company report________

Commission File Number 001-35754

INFOSYS LIMITED

(Exact name of Registrant as specified in its charter)

Not Applicable

(Translation of Registrant’s name into English)

Bengaluru, Karnataka, India

(Jurisdiction of incorporation or organization)

Electronics City, Hosur Road, Bengaluru, Karnataka, India 560 100. +91-80-2852-0261

(Address of principal executive offices)

Nilanjan RoyChief Financial Officer, +91-80-4116-7931

nilanjan.roy@infosys.com

Electronics City, Hosur Road, Bengaluru, Karnataka, India 560 100.

(Name, telephone, e-mail and / or facsimile number and address of company contact person)

Securities registered or to be registered pursuant to Section 12(b) of the Act:

 

Title of Each Class

 

Trading Symbol

 

Name of Each Exchange on Which Registered

American Depositary Shares each represented

by one Equity Share, par value ₹5/- per share

 

INFY

 

New York Stock Exchange (NYSE)

 

Securities registered or to be registered pursuant to Section 12(g) of the Act:

None.

(Title of class)

Securities for which there is a reporting obligation pursuant to Section 15(d) of the Act:

Not Applicable

(Title of class)

Indicate the number of outstanding shares of each of the issuer’s classes of capital or common stock as of the close of the period covered by the Annual Report: 4,206,738,641 Equity Shares.

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act Yes  No 

If this report is an annual or transition report, indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934. Yes  No 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes No 

Indicate by check mark whether the registrant has submitted electronically every Interactive Data file required to be submitted pursuant to Rule 405 of Regulation S-T(§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes  No 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or an emerging growth company. See definition of large accelerated filer, accelerated filer and emerging growth company in Rule 12b-2 of the Exchange Act:

 

Large accelerated filer 

 

 

Accelerated filer 

 

 

 

 

 

 

Non- accelerated filer 

 

 

Emerging growth company 

 

If an emerging growth company that prepares its financial statements in accordance with U.S. GAAP, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards† provided pursuant to Section 13(a) of the Exchange Act. 

The term “new or revised financial accounting standard” refers to any update issued by the Financial Accounting Standards Board to its Accounting Standards Codification after April 5, 2012.

Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.  

Indicate by check mark which basis of accounting the registrant has used to prepare the financial statements included in this filing:

U.S. GAAP  International Financial Reporting Standards as issued by the International Accounting Standards Board  Other 

If this is an annual report, indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes  No 

 

Auditor ID:Auditor Name:Auditor Location:

01180Deloitte Haskins & Sells LLPBengaluru, Karnataka, India

 

 

 


 

 

Currency of presentation and certain defined terms

In this Annual Report on Form 20-F, references to “U.S.” or “United States” are to the United States of America, its territories and its possessions. References to “India” are to the Republic of India. References to “$” or “dollars” or “U.S. dollars” are to the legal currency of the United States and references to “₹” or “Rupees” or “Indian rupees” are to the legal currency of India. Our consolidated financial statements are presented in U.S. dollars and are prepared in accordance with the International Financial Reporting Standards (“IFRS”) as issued by the International Accounting Standards Board (“IASB”). References to a particular “fiscal” year are to our fiscal year ended March 31 of such year.

All references to “we,” “us,” “our,” “Infosys,” “Company” or the “Group” shall mean Infosys Limited and our consolidated subsidiaries unless specifically indicated otherwise or the context indicates otherwise. “Infosys” is a registered trademark of Infosys Limited in countries including United States, India, United Kingdom and Australia. All trademarks or trade names used in this Annual Report on Form 20-F are the property of their respective owners.

All references to “IT services” exclude business process management services, products and platforms business.

Except as otherwise stated in this Annual Report on Form 20-F, all translations from Indian rupees to U.S. dollars are based on the fixing rate in the city of Mumbai on business days for cable transfers in Indian rupees as published by the Foreign Exchange Dealers’ Association of India, or FEDAI.

On March 31, 2022, this exchange rate was ₹75.79 per $1.00. No representation is made that the Indian rupee amounts have been, could have been or could be converted into U.S. dollars at such a rate or any other rate. Any discrepancies in any table between totals and sums of the amounts listed are due to rounding off.

Special Note Regarding Forward-Looking Statements

This Annual Report on Form 20-F contains ‘forward-looking statements’ within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), that involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or our future financial or operating performance and that are based on our current expectations, assumptions, estimates and projections about the Company, our industry, economic conditions in the markets in which we operate, and certain other matters. Generally, these forward-looking statements can be identified by the use of forward-looking terminology such as ‘may’, ‘anticipate’, ‘believe’, ‘estimate’, ‘expect’, ‘continue’, ‘intend’, ‘will’, ‘project’, ‘seek’, ‘could’, ‘would’, ‘should’ and similar expressions. Those statements include, among other things, statements regarding our business strategy, our expectations concerning our market position, future operations, growth, margins, profitability, attrition, liquidity, and capital resources, our ESG vision, our capital allocation policy, the effects of COVID-19 on global economic conditions and our business and operations, wage increases, change in the regulations including immigration regulation and policies in the United States. These statements are subject to known and unknown risks, uncertainties and other factors which may cause actual results or outcomes to differ materially from those implied by the forward-looking statements. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements include, but are not limited to, those discussed in the ‘Risk Factors’ section in this Annual Report on Form 20-F. In light of these and other uncertainties, you should not conclude that the results or outcomes referred to in any of the forward-looking statements will be achieved. All forward-looking statements included in this Annual Report on Form 20-F are based on information and estimates available to us on the date hereof, and we do not undertake any obligation to update these forward-looking statements unless required to do so by law.

 


 

Table of Contents

 

Part I

Item 1.

Identity of Directors, Senior Management and Advisers

Item 2.

Offer Statistics and Expected Timetable

Item 3.

Key Information

Item 4.

Information on the Company

Item 4A.

Unresolved Staff Comments

Item 5.

Operating and Financial Review and Prospects

Item 6.

Directors, Senior Management and Employees

Item 7.

Major Shareholders and Related Party Transactions

Item 8.

Financial Information

Item 9.

The Offer and Listing

Item 10.

Additional Information

Item 11.

Quantitative and Qualitative Disclosures About Market Risk

Item 12.

Description of Securities Other than Equity Securities

Part II

Item 13.

Defaults, Dividend Arrearages and Delinquencies

Item 14.

Material Modifications to the Rights of Security Holders and Use of Proceeds

Item 15.

Controls and Procedures

Item 16A.

Audit Committee Financial Expert

Item 16B.

Code of Ethics

Item 16C.

Principal Accountant Fees and Services

Item 16D.

Exemptions from the Listing Standards for Audit Committees

Item 16E.

Purchases of Equity Securities by the Issuer and Affiliated Purchasers

Item 16F.

Change in Registrant’s Certifying Accountant

Item 16G.

Corporate Governance

Item 16H.

Mine Safety Disclosure

Item 16I.

Disclosure Regarding Foreign Jurisdictions that Prevent Inspections

Part III

Item 17.

Financial Statements

Item 18.

Financial Statements

Item 19.

Exhibits

 

 


 

 

Part I

Item 1. Identity of Directors, Senior Management and Advisers

Not applicable.

Item 2. Offer Statistics and Expected Timetable

Not applicable.

Item 3. Key Information

Risk Factors

Investing in our ADSs, involves a high degree of risk. You should carefully consider the risks and uncertainties described below, together with all of the other information in this Annual Report on Form 20-F, including the section titled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our consolidated financial statements and related notes, before making a decision to invest in our ADSs. If any of the risks actually occur, our business, financial condition, results of operations and prospects could be adversely affected. In that event, the market price of our equity shares and ADSs could decline, and you could lose part or all of your investment. Our business, results of operations, financial performance, or prospects could also be harmed by risks and uncertainties not currently known to us or that we currently do not believe are material.

Our revenues are difficult to predict and can vary significantly from period-to-period, which could cause our share price to decline. Therefore, period-to-period comparisons of the results of our operations should not be relied upon as an indication of our future performance. It is possible that in the future, our results of operations may be below the expectations of market analysts and our investors or our own guidance, which could cause the price of our equity shares and our ADSs to decline.

Outlined below are some of the risks that could cause our revenues and profitability to fluctuate. While the summary below provides an indication of the risks that we face, readers should read the detailed risk factors that follow for a deeper understanding of the risk factor, steps taken by the organization to mitigate them and the potential consequential impact on our business, profitability, growth and reputation.

 

1.

Risks related to the global COVID-19 health pandemic and post pandemic resilience

 

 

a.

The COVID-19 pandemic is a global humanitarian and health crisis, that continues to impact key geographies that we operate in. While vaccines have been made available, there are increased instances of variants and infections, and consequential stress on the health sector. India, where most of our operations are located, has experienced multiple waves of infections, including new variants of the COVID-19 virus. In addition, India may experience future waves, which may further stress the healthcare ecosystem. This may impact our ability to service our client requirements on time as a portion of our employees may be absent from the work owing to health issues or to tend to their families.

 

b.

Our exposure to cybersecurity and data privacy breach incidents may increase due to a large number of employees working remotely. This in turn can hinder our ability to continue services and/or operations, impacting revenue, profitability and reputation.

 

c.

The productivity of our employees may be negatively impacted due to isolated remote work, quarantine requirements, negative social sentiment and personal anxiety.  Employee preferences to work out of remote locations on a long-term basis, if not managed adequately, may impact client satisfaction, and our ability to grow profitably.


 


 

 

 

2.

Risks related to the markets in which we and our clients operate

 

 

a.

Spending on technology products and services by our clients and prospective clients fluctuates depending on many factors, including the economic, geo-political, monitory and fiscal policies, and regulatory environment in the markets in which they operate.

 

b.

Restrictions on visas, cost increases in obtaining such visas, increases in required minimum wage levels for visa dependent employees, inordinate delays in obtaining visas due to the pandemic and/ or increased enforcement in different countries may affect our ability to compete for, and provide services to clients in certain work location / countries, which could adversely affect our business, results of operations, and financial condition.

 

c.

A large part of our revenues is dependent on our limited number of clients, and the loss of any one of our major clients could significantly impact our business.

 

d.

Financial stability of our clients may be affected owing to several factors such as demand and supply challenges, currency fluctuations, regulatory sanctions, geo-political conflicts and other macroeconomic conditions which may adversely impact our ability to recover fees for the services rendered to them.

 

e.

Intense competition in the market for technology services could affect our win rates and pricing, which could reduce our market share and decrease our revenues and our profits.

 

 

3.

Risks related to the investments we make for our growth

 

a.

Our business will suffer if we fail to anticipate and develop new services and enhance existing services in order to keep pace with rapid changes in technology and in the industries on which we focus.

 

b.

We may engage in acquisitions, strategic investments, strategic partnerships or alliances or other ventures that may or may not be successful.

 

 

4.

Risks related to our cost structure

 

a.

Our expenses are difficult to predict and can vary significantly from period to period, which could cause fluctuations to our profitability.

 

b.

Any inability to manage our growth could disrupt our business, reduce our profitability and adversely impact our ability to implement our growth strategy.

 

c.

We are investing substantial cash in creating physical and technological infrastructure, and our profitability could be reduced if our business does not grow proportionately.

 

d.

Wage pressures in India and the hiring of employees outside India may prevent us from sustaining some of our competitive advantage and may reduce our profit margins.

 

 

5.

Risks related to our employee workforce

 

 

a.

Our success depends largely upon our highly skilled technology professionals and our ability to hire, attract, motivate, retain and train these personnel.

 

 


 

 

 

6.

Risks related to our contractual obligations

 

a.

Our failure to complete fixed-price and fixed-timeframe contracts, or transaction-based pricing contracts, within budget and on time, may negatively affect our profitability.

 

b.

Our client contracts are often conditional upon our performance, which, if unsatisfactory, could result in lower revenues than previously anticipated.

 

c.

Our work with governmental agencies may expose us to additional risks.

 

d.

Inability to execute contracts and / or amendments with clients on a timely basis can impact our revenue & profit, causing fluctuations in our reported results.

 

 

7.

Risks related to our operations

 

a.

Our reputation could be at risk and we may be liable to our clients or to regulators for damages caused by inadvertent disclosure of confidential information and sensitive data.

 

b.

Our reputation could be at risk and we may be liable to our clients for damages caused by cybersecurity incidents.

 

c.

Our reputation may be impacted, and we may incur financial liabilities if privacy breaches and incidents under General Data Protection Regulation (“GDPR”) adopted by the European Union (“EU”) or other data privacy regulations across the globe are attributed to us or if we are not able to take necessary steps to report such breaches and incidents to regulators and data subjects, wherever applicable, within the stipulated time. Further, any claim from our clients for losses suffered by them due to privacy breaches caused by our employees may impact us financially and affect our reputation.

 

d.

The markets in which we operate are subject to the risk of earthquakes, floods, tsunamis, storms, pandemics and other natural and manmade disasters.

 

e.

The safety of our employees, assets and infrastructure may be affected by untoward incidents beyond our control, impacting business continuity or reputation.

 

f.

Our reputation, access to capital and longer-term financial stability could be at risk if we are unable to meet our stated goals under our Environmental, Social and Governance 2030 (ESG) vision.

 

 

8.

Risks related to legislation and regulatory compliance

 

a.

Initially the COVID-19 pandemic led to substantial increases in unemployment rates across certain countries in which we operate, including the United States, United Kingdom, EU and Australia. A key risk at that time was widespread enactment of restrictive legislation and regulations which would limit companies in those countries from outsourcing work to us, or could inhibit our ability to staff client projects in a timely manner thereby impacting our revenue and profitability. 

 

 

9.

Risks related to the ADSs

 

a.

The price of our ADSs and the U.S. dollar value of any dividends we declare may be negatively affected by fluctuations in the U.S. dollar to Indian rupee exchange rate.

 

b.

ADS holders may be restricted in their ability to exercise voting rights.

 

c.

ADS holders may be restricted in their ability to participate in a buy-back of shares offered by us.

 


 

 

 

d.

The reintroduction of dividend distribution tax rate or introduction of new forms of taxes on distribution of profits or changes to the basis of application of these taxes could adversely affect the returns to our shareholders.

I. Risks related to global COVID-19 health pandemic and post pandemic resilience:

The COVID-19 pandemic is a global humanitarian and health crisis, that continues to impact key geographies that we operate in, with many countries reporting multiple waves of infections. The actions taken by various governments to contain the pandemic, such as closing of borders and lockdown restrictions, has resulted in significant disruption to people and businesses. While vaccines have been made available, there are increased instances of variants and infections, and consequential stress on the health sector. India, where most of our operations are located, has experienced multiple waves of infections, including new variants of the COVID-19 virus. There was marked increase in the number of cases across regions where our development centers are located, and a small percentage of our employees or their families were adversely affected. We have initiated several interventions to help our employees and their families including establishing COVID Care Centers, vaccination centers and providing them medical loans and access to medical care facilities. However, the continued stress on the medical infrastructure and any increase in the cases in India may impact the health and safety of our employees. In addition, India may experience future waves which may further stress the healthcare ecosystem despite the high vaccination rate among our employees. This may impact our ability to service our client requirements on time as a portion of our employees may be absent from the work owing to health issues or to tend to their families.

The COVID-19 pandemic has impacted, and may further impact, all of our stakeholders – employees, clients, vendors, investors and the communities we operate in. During fiscal 2022, the impact on revenue due to supply and demand risks we experienced from the COVID-19 pandemic was not significant. COVID-19 pandemic has heightened several other risks that are described in this section. Some of the specific risks or challenges related to the occurrence of COVID-19 pandemic that have materialized include:

 

Our ability to continue to meet service delivery obligations while our employees work from home are sometimes constrained by contractual terms with our clients and are therefore dependent on receiving the requisite approvals from them in time;

 

Restrictions on travel have marginally impacted our ability to assign and deploy people at required locations and times to deliver contracted services, thereby impacting our revenue and/or profitability;

 

Our profitability and cashflows have been marginally impacted as some clients have sought price reductions, discounts or longer payment terms;

 

Our business continuity is marginally impacted as key geographies in which we operate imposed a lockdown and/or some of our development centers had to be temporarily shut down due to COVID-19 cases found in our campuses;

 

We incurred costs in ensuring our offices are safe and hygienic workplaces for our employees; and converted some of our workplaces to enable hybrid model collaboration and to enable employees to work from home; and

 

We incurred additional costs in procuring and deploying hardware assets, technology infrastructure, information security infrastructure and data connectivity charges for remote working.

 

 


 

 

While the above-mentioned risks have materialized to varied extent in the last financial year, their impact may continue in the next financial year as well. In addition to the above, other risks related to the COVID-19 pandemic that may materialize in future are:

 

 

Any new restrictions on travel, marketing events and in-person client meetings due to future COVID-19 waves may result in sub-optimal branding and delays in our sales and commercial processes, affecting our revenue;

 

Clients may invoke contractual clauses or levy penalties or initiate litigations if we are unable to meet project quality, productivity and schedule service level agreements due to our employees working remotely;

 

Our profitability may be negatively impacted if we are unable to eliminate fixed or committed costs in line with reduced demand. Additionally, any sudden change in demand may impact utilization in short term thereby impacting profit margin;

 

Our profitability may be marginally impacted as some clients may dispute some of the existing work-in-process that has been recognized by us as unbilled revenues. This in turn can impact our profitability and cash flows negatively;

 

Our exposure to cybersecurity and data privacy breach incidents may continue due to a large number of employees working remotely. This in turn can hinder our ability to continue services and/or operations, impacting revenue, profitability and reputation;

 

An increase in the number of COVID-19 cases in India and other countries where most of our employees are located, may result in fulfilment challenges if our employees are on leave as a result of having contracted COVID-19 directly or to take care of anyone in their family;

 

Our operations may get disrupted after the re-opening of our campuses and offices if any of our returning employees test positive for COVID-19.

 

The productivity of our employees may be negatively impacted due to isolated remote working from home, quarantine requirements, negative social sentiment and personal anxiety. Continued employee preferences to work out of remote locations, on a long-term basis, together with expectations from clients to return to office, if not managed adequately, may impact attrition, client satisfaction, and our ability to grow profitably;

 

We could be subject to lawsuits from our employees alleging that they are exposed to health risks as we transition them back to working out of our clients’ offices;

 

Our ability to procure goods and services may be impacted as some of our suppliers may not be able to operate efficiently during a lockdown;

 

Unfavorable currency movements accentuated due to COVID-19 may impact our profitability;

 

An increase in insurance premium may adversely impact our profitable growth or coverage;

 

There could be heightened regional or macro risks such as an increase in unemployment, protectionism, immigration reform, extended recession in the economy, geo-political tension and social unrest;

 

Postponement of student assessments by the educational institutions due to any future waves of the pandemic may impact quality of our hiring;

 

The uncertainty in demand as our clients deal with a prolonged economic impact of the COVID-19 pandemic may cause us to implement severe cost control measures including a reduction in employee bonuses. This could result in increased attrition of employees and/or a higher expenditure on recruitment and subcontracting services, thereby impacting our profitability;

 

If the market price of our shares/ADS remain low due to stock price returns being depressed from a prolonged pandemic, the value of Restricted Stock Units (“RSUs”) and the ability to achieve the performance targets of the Performance Stock Units (“PSUs”) we have given to our employees may reduce. This will impede our ability to retain our high performing employees;

 

Although we have successfully invoked Business Continuity Procedures (“BCP”) a prolonged continuation of the COVID-19 pandemic may create breakdown in our BCP;

 

We could experience potential impairment of acquired entities and investments as a result of prolonged slower economic growth which can impact business momentum and synergies that were expected; and

 

We may be unable to recoup the investments that we have made in various geographies due to the impact of a prolonged economic downturn with consequential impact on liquidity in the sectors or the geographies in which we have invested.

 


 

II.

Risks related to the markets in which we and our clients operate

Spending on technology products and services by our clients and prospective clients fluctuates depending on many factors, including the economic, geo-political, monetary and fiscal policies and regulatory environment in the markets in which they operate.

The technology and IT budgets of our clients are frequently impacted as a result of economic slowdown, geo-political conflicts or uncertainties in the markets in which they operate. Reductions in IT spending arising from or related to economic slowdown or geo-political conflicts in the markets in which our clients operate including Eastern Europe, have in the past adversely impacted, and may in the future adversely impact, our revenues, gross profits, operating margins and results of operations.

Increased regulation, changes in existing regulation or increased government intervention or sanctions in the industries in which our clients operate or economic uncertainty due to inflation and potential global slowdown may adversely affect the growth of their respective businesses and may reduce demand for our services or cause us to incur additional costs in our processes or personnel, thereby negatively affecting our business, results of operations and financial condition. For instance, clients in the financial services sector have been subject to increased regulation following the enactment of, and subsequent amendments to the Dodd-Frank Wall Street Reform and Consumer Protection Act in the United States; and clients in the healthcare industry could be impacted by amendments to or repeal of the U.S. Patient Protection and Affordable Care Act of 2010. Similarly, our clients may be subject to stringent compliance requirements, including privacy and security standards for handling data, which could impact the manner in which we provide our services. Many of our clients have shut down their operations in Russia due to the conflict in Eastern Europe, and the consequential economic impact may cause them to suspend or reduce their discretionary spend with us, thus impacting our growth and profitability.

Further, regulators have imposed guidelines for use of cloud computing services that mandate specific controls or require financial services enterprises to obtain regulatory approval prior to outsourcing certain functions.

Reduced or delayed IT spending may also lead to our clients cancelling ongoing projects with us, requesting pricing discounts, seeking extended payment terms or consolidating the technology service providers that they partner with. In the past such events have adversely impacted our utilization rates, the revenue earned per billed person month, the competitiveness of our proposals, our gross margins and our cash flows.

The COVID-19 pandemic and the consequences arising from it did alter the budget priorities of some of our clients leading to delay in discretionary projects. Risk of future waves and prolonged crisis induced by COVID-19 pandemic may create more uncertainties and delays in our client’s decision-making process thereby affecting our revenue. While increased adoption of cloud-based offerings, digital services and cybersecurity services may result in additional opportunities, we may need to alter our internal offerings, talent mobility and marketing efforts need to capture these opportunities.

Markets in which we operate might be affected by geo-political conflicts, including the one in Eastern Europe. If a client is subject to sanctions during the course of our work with them, such engagements may expose us to consequential sanctions, administrative actions or loss of government contracts or engagements, leading to client dissatisfaction, loss of future business, termination of contracts and litigation.

Any geo-political conflict such as the one in Eastern Europe, may impact our ability to service our global clients if we are unable to move the operations out of conflict zones in a timely manner or they may increase the cost of operations as the work is moved to an alternate location.

During the past year, there has been an increase in the ratio of effort based in India versus at our onsite client locations in the delivery of our projects, in part due to the travel restrictions imposed to counter the COVID-19 pandemic. If this trend continues even after the pandemic, it may impact a portion of our revenue. Prolonged restrictions on travel from India due to increased cases in the region may impact our ability to deliver the project. In addition, some of our clients may decide to reduce their dependencies on geographies with higher or prolonged COVID 19 pandemic cases including India. This may affect our profitability as we will have to run operations from regions other than the regions in which we normally operate at a higher cost.

 


 

An economic slowdown or other factors may affect the economic health of the United States, the United Kingdom, the EU, Australia or those industries where our revenues are concentrated.

Our revenues are concentrated in a few geographies and client industry segments. In fiscal 2022, 61.7%, 24.8% and 10.6% of our revenues were derived from projects in North America, Europe and the rest of the world, respectively. In fiscal 2022, we derived 32.0% of our revenues from the financial services and insurance industry.

Instability and uneven growth in the global economy has had an adverse impact on the growth of the IT industry in the past and may continue to impact it in the future. This instability also impacts our business and results of operations and may continue to do so in the future.

For instance, if the economies of the United States, United Kingdom or the EU weaken or if their growth remains uneven, as a result of the COVID-19 pandemic, directly or indirectly or the conflict in Eastern Europe or increasing consumer and wage inflation, our clients may reduce or postpone their technology spending significantly, which may in turn lower the demand for our services and negatively affect our revenues and profitability.

Any future global economic uncertainty, arising out of various factors including the COVID-19 pandemic or any other such global pandemic or geo-political conflicts impacting the financial services industry, retail, consumer goods, energy and manufacturing on which we depend for a substantial portion of our annual revenues, may result in the reduction, postponement or consolidation of IT spending, contract terminations, deferrals of projects or delays in purchases by our clients. This may lower the demand for our services or impact the prices that we can obtain for our services and consequently, adversely affect our revenues and profitability. For instance, the financial services industry was severely impacted by the economic crisis that started in 2008 in the United States, which led to the United States federal government taking over or providing financial support to many leading financial institutions and with some leading investment banks going bankrupt or being forced to sell themselves in distressed circumstances.

We also depend on clients in the energy sector to generate our revenue. Any impact in the energy sector due to oil price volatility such as the volatility caused by the conflict in Eastern Europe which is leading to the suspension or closure of operations in those geographies by our clients, may lead to economic pressure on our clients and in turn impact our revenues and profitability.

Some of the consequences of the COVID-19 pandemic and its prolonged impact may include heightened nationalism and anti-outsourcing sentiments due to job losses in the key geographies of the United States and the United Kingdom which may impact our growth and profitability. Heightened geo-political situations amongst the major economies may impact our ability to grow holistically across regions.

Our clients may operate in sectors which are adversely impacted by climate change which could consequently impact our business and reputation.

There is increased concern and awareness of risks resulting from climate change across industry sectors in which our clients operate. Our current or future clients in affected sectors may need to transition from climate impacting solutions to climate friendly solutions, resulting in transition or investment risks to their businesses. For instance, our clients in mining and oil exploration related businesses may face severe financial stress due to investments in climate friendly solutions. This in turn may impede our ability to grow due to our exposure to such sectors. In addition, any societal pressure or adverse media publicity against companies that are using/implementing climate impacting solutions may consequentially affect our reputation if we are a significant service provider to such clients.

 

Restrictions on visas, cost increases in obtaining such visas, increases in required minimum wage levels for visa dependent employees, inordinate delays in obtaining visas due to the pandemic and/ or increased enforcement in different countries may affect our ability to compete for, and provide services to clients in work location countries, which could adversely affect our business, results of operations, and financial condition.

A portion of our employees in the United States, United Kingdom, the EU, and other countries/ regions rely on work visas and permits, which makes our business vulnerable to changes and variations in immigration laws, including policy changes to the way in which laws are interpreted and/ or enforced, and potential enforcement actions and

 


 

penalties that might cause us to lose access to such visas. We are subject to numerous, and sometimes conflicting, legal requirements.

Overall, increased and changing requirements may result in impact on mobility programs, as well as increased costs due to greater, more complex internal operations to meet varying compliance obligations. Recent changes or any additional adverse revisions to immigration laws and regulations or inordinate delays in getting visa due to pandemic induced operational challenges in the jurisdictions in which we operate have in the past caused and may continue to cause us delays, staffing shortages, additional costs, and/ or an inability to bid for or fulfill projects for clients, any of which could adversely affect our business, results of operations and financial condition.

Our clients may be the subject of economic or other sanctions by governments and regulators in key geographies that we operate in, limiting our ability to grow these relationships, and risking increased penalties and exposure of our business to consequential sanctions.

We engage with clients that operate in various geographies and sectors, including in conflict zones or in highly regulated sectors. Sanctions may be enforced on them or their key managerial personnel either before they become our clients or during the course of our work with them. While we take reasonable precautions to determine if a potential client is on a sanctioned list, our ability to screen and ensure we do not enter into contract with any such clients depends on the data available in the public domain or third-party databases on sanctioned entities or personnel. If a client is subject to sanctions during the course of our work with them, such engagements may expose us to consequential sanctions, administrative action or loss of any government contracts or engagements.

A large part of our revenues are dependent on our limited number of clients, and the loss of any one of our major clients could significantly impact our business.

We have historically earned and believe that in the future we will continue to earn, a significant portion of our revenues from a limited number of clients. In fiscal 2022, our five largest clients together accounted for 11.4% of our total revenues, and our ten largest clients together accounted for 19.3% of our total revenues. The volume of work we perform for different clients may vary from year to year depending on the discretion of our clients. Thus, a major client in one year may not provide the same level of revenues in a subsequent year. There are a number of factors, other than our performance, that could cause the loss of a client or reduction of business from a client. In certain cases, our business may be impacted when a large client either changes its outsourcing strategy by moving more work in-house or replacing its existing software with packaged software supported by the licensor. Reduced technology spending in response to a challenging economic or competitive environment, such as due to COVID-19 pandemic or the conflict in Eastern Europe may also result in the loss of a client’s business in part or in full.  If we lose one of our major clients or if one of our major clients significantly reduces its volume of business with us, our revenues and profitability could be adversely affected.

Financial stability of our clients may be affected owing to several factors such as demand and supply challenges, currency fluctuations, regulatory sanctions, geo-political conflicts and other macroeconomic conditions which may adversely impact our ability to recover fees for the services rendered to them.

The business challenges and pressures resulting from the economic slowdown in the markets in which our clients operate could affect their ability to pay their vendors on time resulting in a downward revision of their credit ratings and their ability to raise funds. This may have a cascading effect on our credit terms with them, leading to adverse impact on our cash flow and results of operations. While we take precautions to evaluate the credit risks to qualify clients before we onboard them, to periodically check data available in various public domains including credit default swaps and ratings given by leading agencies, and to reduce the loss due to sudden bankruptcy by taking receivables insurance for many of our clients; any sudden variation in the financial health of clients owing to macro-economic or geo-political conflicts, including the one in Eastern Europe, or global challenges, such as an economic recession, the COVID-19 pandemic, and natural calamities may adversely affect our ability to recover the fees for the services rendered to our clients. Any adverse change in India’s debt rating or our credit rating by international or domestic rating agencies could also negatively impact our business and profitability.

We may not be able to provide end-to-end business solutions for our clients, which could lead to clients discontinuing their work with us, which in turn could harm our business.

 


 

In recent years, we have been expanding the nature and scope of our client engagements by extending the breadth of solutions and services that we offer, which include, for example, software applications, automation solutions, digital design and analytics services, engineering services, cloud related services, application development and maintenance, consulting, BPM, systems integration and security and infrastructure management.

The increased breadth of our service offerings may result in larger and more complex client projects. This will require us to establish closer relationships with our clients and potentially with other technology service providers and vendors and require a more thorough understanding of our clients’ operations. Our ability to establish these relationships will depend on a number of factors including the proficiency of our technology professionals and our management personnel. Thus, if we are unable to attain a thorough understanding of our clients’ operations, our service offerings may not effectively meet client needs and jeopardize our client engagements, which may negatively impact our revenues and financial condition.

Larger projects often involve multiple components, engagements or stages, and a client may choose not to retain us for additional stages or may cancel or delay additional planned engagements for various reasons unrelated to the quality of our services and outside of our control, such as the business or financial condition of our clients or the economy in general or geo-political conflicts such as the one in Eastern Europe. These terminations, cancellations or delays may make it difficult to plan for project resource requirements, which may have a negative impact on our profitability. Our ability to service our global clients in certain geographies might be impacted due to geo-political conflicts such as the one in Eastern Europe leading to client dissatisfaction, loss of future business, termination of contracts and litigations.

Additionally, the business departments of our clients are increasingly making or influencing technology-related buying decisions. If we are unable to establish business relationships with these new buying centers, or if we are unable to articulate the value of our technology services to these business functions, our revenues may be adversely impacted.

Intense competition in the market for technology services could affect our win rates and pricing, which could reduce our market share and decrease our revenues and our profits.

Our revenues and profits depend, in part, upon the continued demand for our services by our existing and new clients and our ability to meet this demand in a competitive and cost-effective manner. The technology services market is highly competitive. Our competitors include large global consulting firms, India-based technology services firms, software and solution providers, niche service providers and in-house IT departments and captive centers of large corporations.

The technology services industry is experiencing rapid changes that are affecting the competitive landscape, including recent divestitures and acquisitions that have resulted in consolidation within the industry. These changes may result in larger competitors with significant resources or competitors with more competitive service offerings in emerging areas of demand, such as digital design, cloud-based solutions and cybersecurity. In addition, some of our competitors have added offshore capabilities to their service offerings. These competitors may be able to offer their services using the offshore and onsite model more efficiently. Many of these competitors are also substantially larger than us and have significant experience with international operations. We may face competition in countries where we currently operate, as well as in countries in which we expect to expand our operations. We also expect additional competition from consulting, technology services and outsourcing firms with current operations in other countries, such as Eastern Europe, China and the Philippines. Many of our competitors have significantly greater financial, technical and marketing resources, generate greater revenues, have more extensive existing client relationships and technology partnerships and have greater brand recognition than we do. We may be unable to compete successfully against these competitors or may lose clients to these competitors. Additionally, our ability to compete effectively also depends in part on factors outside our control, such as the price at which our competitors offer comparable services, and the extent of our competitors’ responsiveness to their clients’ needs.

Moreover, our ability to maintain or increase pricing is restricted as clients often expect that as we do more business with them, they will receive volume discounts or lower rates. In addition, existing and new clients are also increasingly using third-party consultants with broad market knowledge to assist them in negotiating contractual terms. Any inability to maintain or increase pricing on account of this practice may also adversely impact our revenues, gross profit, operating margin and results of operations. Further the COVID-19 pandemic may have an

 


 

adverse impact on our ability to increase pricing for our services as many countries had imposed lock downs leading to economic downturns which may lead certain clients to negotiate the existing contracts with us.

Our clients may decide to increase their in-house IT capabilities and/or control of their technology investments by setting up or expanding their own captive centers in India or other locations such as Eastern Europe, Latin America and South-east Asia. While this presents opportunities for us to partner with our clients, such centers may also result in erosion of some addressable market and/or increasing pricing pressures for our business.

Our engagements with clients are typically singular in nature and do not necessarily provide for subsequent engagements.

Our clients generally retain us on a short-term, engagement-by-engagement basis in connection with specific projects, rather than on a recurring basis under long-term contracts. Although a substantial majority of our revenues are generated from repeat business, which we define as revenues from a client who also contributed to our revenues during the prior fiscal year, our engagements with our clients are typically for projects that are singular in nature. Therefore, we must seek out new engagements when our current engagements are successfully completed or terminated, and we are constantly seeking to expand our business with existing clients and secure new clients for our services.

In addition, in order to continue expanding our business, we may need to significantly expand our sales and marketing group, which would increase our expenses and may not necessarily result in a substantial increase in business. If we are unable to generate a substantial number of new engagements for projects on a continual basis, our business and results of operations would likely be adversely affected. Additionally, the COVID-19 pandemic and/or geo-political conflicts in Eastern Europe may lead to clients re-evaluating their spending, as a result of which they may decide not to extend or renew their business with us due to their own business challenges.

III.

Risks related to the investments we make for our growth

Our business will suffer if we fail to anticipate and develop new services and enhance existing services in order to keep pace with rapid changes in technology and in the industries on which we focus.

The technology services market is characterized by rapid technological change, evolving industry standards, changing client preferences and new product and service introductions. Our future success will depend on our ability to anticipate these advances and develop new product and service offerings to meet client needs. We may fail to anticipate or respond to these advances on a timely basis, or, if we do respond, the services or technologies that we develop may not be successful in the marketplace. We have recently introduced, and propose to introduce, several new solutions involving cloud, Artificial Intelligence (“AI”) based automation, robotic process automation, blockchain, IoT, autonomous vehicles and other technologies. The complexity of these solutions, our inexperience in developing or implementing them and significant competition in the markets for these solutions may affect our ability to market these solutions successfully. In addition, the development of some of the services and technologies may involve significant upfront investments and the failure of these services and technologies may result in our inability to recoup some or all of these investments. Further, more competitively priced or attractive products, services or technologies that are developed by our competitors may render our services non-competitive or obsolete.

The prolonged COVID-19 pandemic and any resultant economic downturn may result in reduced expenditure by us on ideating, incubating, developing and marketing new service offerings. This may in turn affect our long-term growth prospects.

We may be unable to recoup investment costs incurred in developing our software products and platforms.

The development of our software products and platforms requires significant investments. The markets for our suite of software products and platforms are competitive. Our current software products and platforms or any new software products and platforms that we develop may not be commercially successful and the costs of developing such new software products and platforms may not be recouped. Since software product and platform revenues typically occur in periods subsequent to the periods in which the costs are incurred for the development of such software products and platforms, delayed revenues may cause periodic fluctuations in our results of operations.

 


 

We may engage in acquisitions, strategic investments, strategic partnerships or alliances or other ventures that may or may not be successful.

We seek to acquire or make strategic investments in complementary businesses, new and emerging technologies, services or products, or enter into strategic partnerships or alliances with third parties in order to enhance our business.

It is possible that we may not be able to identify suitable acquisition targets, candidates for strategic investment or strategic partnerships, or if we do identify suitable targets, we may not complete those transactions on terms commercially acceptable to us. Our inability to identify suitable acquisition targets or investments or our inability to complete such transactions may affect our competitiveness and growth prospects.

Even if we are able to identify an acquisition that we would like to consummate, we may not be able to complete the acquisition on commercially reasonable terms or the target may be acquired by another company. Furthermore, in the event that we are able to identify and consummate any future acquisitions, we could:

 

issue equity securities which would dilute current shareholders’ percentage ownership;

 

incur substantial debt;

 

incur significant acquisition-related expenses;

 

assume contingent liabilities; or

 

expend significant cash.

These financing activities or expenditures could harm our business, results of operations and financial condition or the price of our equity shares and ADSs. Alternatively, due to possible difficulties in the capital and credit markets, we may be unable to secure capital on acceptable terms, if at all, to complete acquisitions.

The synergies that were expected from some of our acquisitions may not materialize as intended. Moreover, even if we do obtain benefits from acquisitions in the form of increased sales and earnings, there may be a delay between the time when the expenses associated with an acquisition are incurred and the time when we recognize such benefits.

Further, if we acquire a company, we could have difficulty in assimilating that company’s personnel, operations, products, services, solutions, technology and software. In addition, the key personnel of the acquired company may decide not to work for us. These difficulties could disrupt our ongoing business, distract our management and employees and increase our expenses. In addition, the ongoing COVID-19 pandemic and/or conflicts in Eastern Europe with a consequential prolonged downturn in the economy may impact our ability to grow or integrate acquired entities, which could result in reduction of their valuations.

We have made, and may in the future make, strategic investments in early-stage technology start-up companies in order to gain experience in or exploit niche technologies. However, our investments may not generate expected returns if the demand, supply and cash flow of these companies are adversely affected due to prolonged COVID-19 pandemic related disruptions or disruptions due to geo-political conflicts in Eastern Europe. The lack of profitability of any of our investments could adversely affect our results of operations.

We have entered into alliances with many technology companies to enhance services offered to our customers. Most of the alliances are non-exclusive and alliance partners are not prevented from entering into agreements with our competition and/or compete against us. If we are not able to enter into alliances with new partners, it may impact our ability to enhance service offerings. We may not be able to obtain expected benefits if there is a reduced demand for services or products offered by the alliance partners which in turn may impact our revenue growth.

Goodwill that we carry on our balance sheet could give rise to significant impairment charges in the future.

Goodwill is subject to impairment review at least annually. Impairment testing under International Financial Reporting Standards (“IFRS”) as issued by International Accounting Standards Board (“IASB”) may lead to impairment charges in the future. Any significant impairment charges could adversely affect our results of operations.

 


 

IV.

Risks related to our cost structure

Our expenses are difficult to predict and can vary significantly from period to period, which could cause fluctuations to our profitability.

A significant part of our total operating expenses, particularly expenses related to personnel and facilities, are fixed in advance for any particular period. As a result, unanticipated variations in the number and timing of our projects, employee utilization rates, location of employee deployment, or the accuracy of our estimates of the resources required to complete ongoing projects or uncertain economic situations arising out of various factors including a prolonged COVID-19 pandemic, may cause significant variations in our results of operations in any particular period. There are also a number of factors that are not within our control that could cause fluctuations in our results of operations from period to period. Our profitability could be affected by pricing pressures on our services, competition for digital capabilities, volatility of the exchange rates between the Indian rupee, the U.S. dollar, and other currencies in which we generate revenues or incur expenses, increased wage pressures in India and at other locations where we maintain operations, increases in taxes or the expiration of tax benefits, the size and timing of facilities expansion and the resulting depreciation and amortization costs, economic downturn induced by a prolonged COVID-19 pandemic, or geo political conflicts, such as the one in Eastern Europe, or changes in immigration laws, policy, and enforcement in our key markets that would restrict offshore outsourcing or restrict the availability of certain visas thereby limiting our ability to staff the projects in a timely manner and generate revenues. Further, investments towards our localization strategy and any increase in visa costs or increase in salaries payable to visa-dependent employees onsite would increase our cost of doing business onsite significantly, which would impact our profitability.

While we seek to manage costs efficiently, if the proportion of our services delivered at client sites increases, we may not be able to keep our operating costs as low in the future, which would also have an adverse impact on our profit margins. Additionally, we have recently opened technology and investment hubs in some of the countries in which we operate. Increased hiring of personnel within these hubs along with staff for enabler functions and management teams may increase our cost of doing business and thereby have an adverse impact on our profit margins. Our cost of operations is higher at onsite compared to offshore and hence we maintain most of our bench offshore. Due to disruptions related to the COVID-19 pandemic, our clients may decide to reduce their business with us. Inability to move people offshore due to travel lockdowns can impact our cost structure.

Our cost structure is high in initial periods of large deals due to higher onsite, transition costs and other deal specific costs that we can incur. This can introduce volatility in our margin profile.

Furthermore, in the past, our profit margin has been adversely impacted by the expiration of certain tax holidays and benefits in India, and we expect that it may be further adversely affected as additional tax holidays and benefits expire in the future.

 

In addition, due to competitive market conditions and pricing pressures, we are committing to higher productivity improvements in our contracts with our clients. Any failure to realize such anticipated productivity improvements either due to our inability to identify areas to automate, optimize processes, effectively address service delivery risks or manage client requirements may impact our profitability. Any increase in operating expenses not offset by an increase in pricing or any acquisition with a lower profitability could impact our operating margins. Unplanned expenditure incurred during a prolonged pandemic, such as increased information security requirements and employee health and welfare may adversely affect our profitability.

 

Any inability to manage our growth could disrupt our business, reduce our profitability and adversely impact our ability to implement our growth strategy.

Our employee base grew significantly in the recent periods. Between March 31, 2018, and March 31, 2022, our total employee count grew from 204,107 to 314,015 representing a compounded annualized growth rate of 11.4%.

In addition, in the last few years we have undertaken and continue to undertake major expansions of our existing facilities, as well as the construction of new facilities globally. We expect our growth to place significant demands on our management team and other resources. Our growth will require us to continuously develop and improve our operational, financial and other internal controls globally. Inadequate financial controls may increase the possibility

 


 

of fraud and/or negatively impact the accuracy of our financial reporting and shareholder relationships. In addition, continued growth increases the challenges involved in:

 

recruiting, training and retaining sufficient skilled technical, marketing and management personnel;

 

adhering to and further improving our high quality and process execution standards;

 

preserving our culture, values and entrepreneurial environment;

 

successfully expanding the range of services offered to our clients;

 

developing and improving our internal administrative infrastructure, particularly our financial, operational, communications and other internal systems;

 

maintaining high levels of client satisfaction; and

 

maintaining an effective internal control system and training our employees to mitigate the risk of individuals engaging in unlawful or fraudulent activity, breaching contractual obligations, or otherwise exposing us to unacceptable business risks.

Our growth strategy relies on expanding our operations around the world. The costs involved in entering and establishing ourselves in new markets, and expanding such operations, may be higher than expected and we may face significant competition in these regions. Our inability to manage our expansion and related growth in these markets or regions may have an adverse effect on our business, results of operations and financial condition.

We may face competition in other countries from companies that may have more experience with operations in such countries or with international operations generally. We may also face difficulties integrating new facilities in different countries into our existing operations.

Our organizational structures, processes and culture may not be sufficiently agile and adaptive to embrace the changes required to execute our strategy.

Wage pressures in India and the hiring of employees outside India may prevent us from sustaining some of our competitive advantage and may reduce our profit margins.

Wage costs in India have historically been significantly lower than wage costs in the United States and Europe for comparably skilled professionals, which has been one of our competitive strengths. Although a vast majority of our current workforce is based in India, we have recently increased and expect to continue to increase hiring in other jurisdictions, including the United States, the United Kingdom, continental Europe and Australia. This increase has been driven, in part, by recent indications that immigration policy, and/or enforcement in these countries could undergo significant changes. Such hiring has resulted and could further result in overall increased wage costs and risks thereby impacting operations and profitability. Further, due to geo-political conflicts in Eastern Europe, demand for IT resources in India may increase, which may put more pressure on the already strained wage market in India. Prolonged conflicts may increase inflation in key geographies, thereby increasing wage costs.

Further, in certain jurisdictions in which we operate, legislation has been proposed that would require our employees working on visas in such jurisdictions to earn the same wages as residents or citizens of such jurisdiction, with which we have complied. In case such legislative proposals are adopted by other jurisdictions, our operating costs and risks will go up.

Additionally, wage increases in India may prevent us from sustaining our competitive advantage and may negatively affect our profit margins. We have historically experienced significant competition for employees from large multinational companies that have established and continue to establish offshore operations in India, as well as from companies within India. Increased demand for talent in India due to higher levels of offshoring across the industry could also cause wages to increase for certain management level employees and skilled professionals. This competition has led to wage pressures in attracting and retaining employees, which could result in increased costs for companies seeking to employ technology professionals in India, particularly project managers and other mid-level professionals. In addition, any changes to the employment laws in the countries in which we operate including India, that may increase the compensation or social security benefits we offer our employees may impact our profitability.

We may need to increase our employee compensation more rapidly than in the past owing to the recent phenomenon of increasing rate of inflation in many of the geographies that we operate in. In addition, we may need to increase

 


 

our employee compensation to be able to attract and retain employees skilled in newer technology areas or to remain competitive with other employers or seek to recruit in other low labor cost jurisdictions to keep our wage costs low. In certain years, we may issue incentive compensation plans including stock-based compensation plans to our employees and management. Any compensation increases in the future may result in higher operating costs and lower profitability. In certain years, we may not give wage increases due to adverse market conditions while our competitors may still give wage increases. This may result in higher attrition rates and may impact our ability to hire highly skilled technology professionals. If we are unable to retain our employees, our employee compensation costs may be substantially higher as we may need to offer higher salaries to attract new employees. In addition, employee productivity and delivery milestones may be adversely affected as new employees require additional time to scale up leading to higher fulfilment costs including potential penalties from clients.

We are investing substantial cash in creating physical and technological infrastructure, and our profitability could be reduced if our business does not grow proportionately.

As of March 31, 2022, we had contractual commitments of $164 million for capital expenditures, including commitments related to the expansion or construction of facilities. We may encounter cost overruns or project delays in connection with expansion of existing facilities and construction of new facilities. We will continue to invest in the expansions of existing facilities and construction of new facilities to meet our growth requirements which may increase our fixed costs. If we are unable to grow our business and revenues proportionately, our profitability will be adversely impacted.

Changing business and operating models with employees continuing to work remotely in hybrid model triggered by COVID-19 pandemic may reduce the use of our physical infrastructure. Continued incurrence of operational cost to maintain these facilities may adversely affect our profitability.

Currency fluctuations and declining interest rates may affect the results of our operations and yield on cash balances.

Our functional currency is the Indian rupee and majority of our expenses in U.S. dollar and Indian rupees.

We generate the majority of our revenues in foreign currencies, such as the U.S. dollar or the Euro, the Australian dollar, and the United Kingdom Pound Sterling, through our sales in the United States and elsewhere. We avail products and services from overseas suppliers in various currencies. As a result of the increased volatility in the foreign exchange currency markets, there may be demand from our clients that the impact associated with foreign exchange fluctuations be borne by us. Also, we hold a substantial majority of our cash funds in Indian rupees. We expect that a majority of our revenues will continue to be generated in foreign currencies, including the U.S. dollar, the Euro, the Australian dollar and the United Kingdom Pound Sterling, for the foreseeable future and that a significant portion of our expenses, including personnel costs, as well as capital and operating expenditures, will continue to be denominated in U.S. dollar and Indian rupees. Accordingly, changes in exchange rates could adversely affect our revenues, other income, cost of sales, gross margin and net income, and may have a negative impact on our business, results of operations and financial condition. For example, during fiscal 2022, every percentage point depreciation / appreciation in the exchange rate between the Indian rupee and the U.S. dollar, affected our incremental operating margins by approximately 0.46%.

We use derivative financial instruments such as foreign exchange forward and option contracts to mitigate the risk of changes in foreign exchange exposures. Our purchase of these derivative instruments, however, may not be adequate to insulate ourselves from foreign currency exchange risks.

We may incur losses due to unanticipated or significant intra quarter movements in currency markets which could have an adverse impact on our profit margin and results of operations. Also, the volatility in the foreign currency markets may make it difficult to hedge our foreign currency exposures effectively.

Further, the policies of the Reserve Bank of India (“RBI”) may change from time to time which may limit our ability to hedge our foreign currency exposures adequately. Full or increased capital account convertibility, if introduced, could result in increased volatility in the fluctuations of exchange rates between the rupee and foreign currencies.

 


 

A majority of our investments are in India-based assets and are exposed to fluctuations in the interest rate environment in the country, which depends to a great extent on RBI monetary policy. Changes in monetary policy in the form of interest rate cuts could result in lower interest income and affect our profitability.

Adverse currency movements arising out of the COVID-19 pandemic and / or geo-political conflicts in Eastern Europe may adversely impact our profitability.

V.

Risks related to our employee workforce

Our success depends largely upon our highly skilled technology professionals and our ability to hire, attract, motivate, retain and train these personnel.

Our ability to execute projects, maintain our client relationships and acquire new clients depends largely on our ability to attract, hire, train, motivate and retain highly skilled technology professionals, project managers and other mid-level professionals. If we cannot hire, motivate and retain personnel, our ability to bid for projects, obtain new projects, build and sell new service offerings or software platforms and expand our business will be impaired and our revenues could decline.

The availability of science and technology professionals in certain geographies where we operate or into which we choose to expand in the future may be inadequate to satisfy our demand requirements. This may also adversely impact our efforts to localize our workforce in these geographies. Any restrictions on travel and immigration including arising from governmental responses to the prolonged COVID-19 pandemic or inordinate delays in obtaining visas induced by the prolonged pandemic may further affect our ability to compete for and provide services to clients in these jurisdictions. A continued economic downturn and loss of jobs in different countries due to the COVID-19 pandemic, may result in reverse labor migration, thereby reducing the availability of talent in required geographies.

Increasing worldwide competition for skilled technology professionals and increased hiring by technology companies, particularly in India, may affect our ability to hire and retain an adequate number of skilled and experienced technology professionals. We continue to see a raise in the attrition percentage of our workforce in India and across different locations despite various measures undertaken by the company and seen as an industrywide issue.

Changes in policies or laws may also affect the ability of technology companies to attract and retain personnel. For instance, the central government or state governments in India may introduce legislation, which require employers to give preferential hiring treatment to under-represented groups. If any such central government or state government legislation becomes effective, our ability to hire adequate numbers of qualified technology professionals may be hindered.

Changing technology, industry needs and changing demography increases the need for hiring differently skilled and diversified talent. For instance, the new wave of digital services requires talent with differentiated skills in creative design, data science, statistical analysis, artificial intelligence and machine learning. The talent pools with such skills could be different from our traditional sources of recruitment. If we are unable to hire, retain, retrain and redeploy our technology professionals to keep pace with such continuing changes in technology, it may adversely affect our ability to bid for and obtain new projects and may adversely affect our business, results of operations and financial condition.

During fiscal 2022, there has been a significant increase in the number of employees we acquired. Our inability to integrate employees that we hire or acquire in different countries into our existing corporate culture may adversely impact the results of our operations.

In addition, if we are unable to increase employee compensation adequately or if we reduce compensation or variable pay for our employees, it may result in increased attrition and increased hiring cost to replace such employees.

Our inability to attract, engage, retain, train and deploy rebadged employees may not only impact profitability, but also impact project deliverables. Any such rebadged employees along with negotiated agreements with or without

 


 

work councils may impact our ability to redeploy these employees and make any changes to the employment contract.

With increased attrition and mobility restrictions, there is a higher dependency on sub-contractors to deliver the committed services to clients. This may also impact our profitability.

Our success depends in large part upon our management team and key personnel and our ability to attract and retain them.

We are highly dependent on the members of our Board of Directors (the “Board”), executive officers and other senior executive leaders. Our future performance and client relationships may be affected by any disruptions in the continued service of our directors and senior executive leaders.

Competition for senior management in our industry is intense, and we may not be able to retain senior management personnel or attract and retain new senior management personnel in the future. Furthermore, we do not maintain key man life insurance for any of the senior members of our management team or other key personnel. The loss of any member of our senior management or other key personnel, or if they become unavailable for an extended period of time due to the COVID-19 pandemic, heath issues, security threats or any other business issues may adversely affect our business, results of operations and financial condition.

VI.Risks related to our contractual obligations

Our failure to complete fixed-price and fixed-timeframe contracts, or transaction-based pricing contracts, within budget and on time, may negatively affect our profitability.

As an element of our business strategy, in response to client requirements and pressures on IT budgets, we offer an increasing portion of our services on a fixed-price, fixed-timeframe basis, rather than on a time-and-materials basis. In fiscal 2022 and 2021 revenues from fixed-price, fixed-timeframe projects accounted for approximately 53% of our total revenues. In addition, pressure on the IT budgets of our clients has led us to deviate from our standard pricing policies and to offer varied pricing models to our clients in certain situations in order to remain competitive. For example, we enter into transaction-based pricing contracts with certain clients who were not previously offered such terms in order to give them the flexibility to pay as they use our services.

The risk of entering into fixed-price, fixed-timeframe arrangements and transaction-based pricing arrangements is that if we fail to properly estimate the appropriate pricing for a project, we may earn lower profits or incur losses as a result of being unable to execute projects on the timeframe and with the amount of labor we expected. Although, we use our software engineering methodologies and processes and past project experience to reduce the risks associated with estimating, planning and performing fixed-price, fixed-timeframe projects and transaction-based pricing projects, we bear the risk of cost overruns, completion delays and wage inflation in connection with these projects. If we fail to estimate accurately the resources and time required for a project, the extent of automation and productivity gains we may be able to achieve, the complexity of executing large and multi-party programs, future wage inflation rates or currency exchange rates, or if we fail to complete our contractual obligations within the contracted timeframe, our profitability may suffer. We expect that we will continue to enter into fixed-price, fixed-timeframe and transaction-based pricing engagements in the future, and such engagements may increase in relation to the revenues generated from engagements on a time-and-materials basis, which would increase the risks to our business.

 


 

Our client contracts can typically be terminated without cause, which could negatively impact our revenues and profitability.

Our clients typically retain us on a non-exclusive, project-by-project basis. Many of our client contracts, including those that are on a fixed-price, fixed time frame basis, can be terminated with or without cause, between zero and 90-days’ notice. Our business is dependent on the decisions and actions of our clients, and there are a number of factors relating to our clients that are outside of our control, which might lead to termination of a project or the loss of a client, including:

 

financial difficulties for a client including limited access to the credit markets, insolvency or bankruptcy, including due to the prolonged impact of the COVID-19 pandemic and/or geo-political conflicts in Eastern Europe;

 

a change in strategic priorities, resulting in a reduced level of technology spending;

 

a demand for price reductions; or an unwillingness to accept higher pricing due to various factors such as higher wage costs, higher cost of doing business;

 

a change in outsourcing strategy by moving more work to the clients’ in-house technology departments or to our competitors;

 

the replacement by our clients of existing software with packaged software supported by licensors;

 

mergers and acquisitions;

 

consolidation of technology spending by a client, whether arising out of mergers and acquisitions, or otherwise; or

 

sudden ramp-downs in projects due to an uncertain economic environment or a pandemic like the COVID-19.

Our inability to control the termination of client contracts could have a negative impact on our financial condition and results of operations. While there have been no material project terminations due to the COVID-19 pandemic, or geo-political conflicts in Eastern Europe, a prolonged uncertainty could heighten the risk that certain of our clients may invoke termination clauses to reduce their expenditure which could in turn affect our growth and profitability.

 

Our client contracts are often conditional upon our performance, which, if unsatisfactory, could result in lower revenues than previously anticipated.

 

A number of our client contracts have incentive-based or other pricing terms that condition some or all of our fees on our ability to meet defined performance goals or service levels. In addition, certain client situations may require us to agree to higher contractual liability exposure limits. Our failure to meet these goals or a client’s expectations in such performance-based contracts may not only result in a less profitable or an unprofitable engagement but may also result in penalties or fines impacting our overall financial health.

 

Our clients may seek more favorable terms from us in our contracts, particularly in connection with clauses related to the limitation of our liability for damages resulting from unsatisfactory performance of services. Further, any damages resulting from such failure, particularly where we are unable to recover such damages in full from our insurers, may adversely impact our business, revenues and operating margins.

 

Our ability to execute client contracts may be impacted due to macroeconomic, regional or geo-political conflicts and this in turn can affect our ability to meet contractual commitments, leading to client dissatisfaction and loss of revenue.

Changed operating or working models to work from home and/or inadequate onboarding of new employees due to remote working may impact our revenue productivity and quality of service. This may result in lower client satisfaction and reduced revenue.

Some of our long-term client contracts contain benchmarking provisions which, if triggered, could result in lower future revenues and profitability under the contract.

As the size and duration of our client engagements increase, clients may increasingly require benchmarking provisions. Benchmarking provisions allow a client in certain circumstances to request a benchmark study prepared

 


 

by an agreed upon third-party comparing our pricing, performance and efficiency gains for delivered contract services to that of an agreed upon list of service providers for comparable services and in comparable geography. Based on the results of the benchmark study and depending on the reasons for any unfavorable variance, we may be required to reduce the pricing for future services performed under the balance of the contract or provide the clients with a right to terminate our services without paying any termination fee. This may have an adverse impact on our revenues and profitability. Benchmarking provisions in our client engagements may have a greater impact on our results of operations during an economic slowdown because pricing pressure and the resulting decline in rates may lead to a reduction in fees that we charge to clients that have benchmarking provisions in their engagements with us.

Our work with governmental agencies may expose us to additional risks.

While the vast majority of our clients are privately or publicly owned, we also bid for work with governments and governmental agencies, both within and outside the United States and India. Projects involving governments or governmental agencies carry various risks inherent in the government contracting process, including the following:

 

Such projects may be subject to a higher risk of reduction in scope or termination than other contracts due to political and economic factors such as changes in government, pending elections or the reduction in, or absence of, adequate funding, or disputes with other government departments or agencies;

 

Terms and conditions of government contracts tend to be more onerous than other contracts and may include, among other things, higher liability exposure to us for direct or indirect damages, extensive rights of audit, more punitive service level penalties and other restrictive covenants. Additionally, there are risks of delayed payments or change in the terms of such contracts due to political and economic factors and lack of timely closure of requirements;

 

Government contracts are often subject to more extensive scrutiny and publicity than other contracts. Any negative publicity related to such contracts, regardless of the accuracy of such publicity, may adversely affect our business and reputation. For example, reports appeared in Indian media regarding our association with the Income Tax Returns Filing project that negatively impacted our reputation;

 

Participation in government contracts could subject us to stricter regulatory requirements, which may increase our cost of compliance; and

 

Such projects may involve multiple parties in the delivery of services and require greater project management efforts on our part, and any failure in this regard may adversely impact our performance.

 

In addition, we operate in jurisdictions in which local business practices may be inconsistent with international regulatory requirements, including anti-corruption and anti-bribery regulations prescribed under the U.S. Foreign Corrupt Practices Act (the “FCPA”), and the U.K. Bribery Act 2010, which, among other things, prohibits giving or offering to give anything of value with the intent to influence the awarding of government contracts. Although we believe that we have adequate policies and enforcement mechanisms to ensure legal and regulatory compliance with the FCPA, the U.K. Bribery Act 2010 and other similar regulations, it is possible that any of our employees, subcontractors, agents or partners may violate any such legal and regulatory requirements, which may expose us to criminal or civil enforcement actions, including penalties and suspension or disqualification from U.S. federal procurement contracting. If we fail to comply with legal and regulatory requirements, our business and reputation may be harmed.

 

In several countries, our contracts with governments enable the design, development or support of critical governmental systems. The lockdowns resulting from the COVID-19 pandemic may affect our ability to support those critical systems and may impact our reputation.

Inability to execute contracts and / or amendments with clients on a timely basis can impact our revenue & profit, causing fluctuations in our reported results.

Our client contracts are generally executed before we start work for them. However, in certain instances we may commence working on client projects in good faith based on letters of intent from the client, before contracts or amendments to previously executed contracts are executed. This may not only impact our ability to recognize revenue for the effort spent in a specified period, but also impacts margins if cost and revenue are accounted for in different periods. In rare instances of contract abandonment, we might not be in a position to recover the cost for the efforts incurred before the contract execution.

 

 


 

 

VII.

Risks related to our operations

 

Our reputation could be at risk and we may be liable to our clients or to regulators for damages caused by inadvertent disclosure of confidential information and sensitive data.

 

We are dependent on our information technology networks and systems to process, transmit, host and securely store electronic information and to communicate among our locations around the world and with our clients, suppliers and partners. We are often required to collect and store sensitive or confidential client data. Security breaches, employee misappropriation, unauthorized access, human or technological error could lead to potential unauthorized disclosure of sensitive data, which in turn could jeopardize projects that are critical to the operations of our clients’ businesses. The theft and/or unauthorized use or publication of our, or our clients, confidential information or other proprietary business information as a result of such an incident could adversely affect our reputation and competitive position. Any failure in the networks or computer systems used by us or our clients could result in a claim for substantial damages against us and significant reputational harm. Many of our client agreements do not limit our potential liability for breaches of confidentiality.

As a global service provider with clients in a broad range of industries, we often have access to or are required to manage, utilize, collect and store sensitive data subject to various regulatory regimes, including but not limited to U.S. federal and state laws governing the protection of personal financial and health data and the GDPR law, which superseded the EU Directive on Data Protection in May 2018. These laws and regulations are increasing in complexity and number and change frequently. Scope and coverage of these regulations are vast and include various stakeholders that do not necessarily restrict applicability to a certain geography in which we operate, which may result in greater compliance risk and cost. If any person, including any of our employees, negligently disregards or intentionally breaches our established controls with respect to our data or client data, or otherwise mismanages or misappropriates that data, we could be subject to significant litigation, monetary damages, regulatory enforcement actions, fines and/or criminal prosecution in one or more jurisdictions in addition to significant damage to our reputation. The monetary damages might not be subject to a contractual limit of liability or an exclusion of consequential or indirect damages and could be significant. In addition, our liability insurance, which includes cyber insurance, might not be sufficient in type or amount to cover us against claims related to security breaches, cyberattacks and other related breaches. Many of our contracts involve projects that are critical to the operation of our clients’ businesses and provide benefits which may be difficult to quantify.

Any failure in a client’s system or breaches of security, regardless of our responsibility for such failure, could result in a claim for substantial damages against us and force us to incur significant expense for our defense or could require that we pay large sums in settlement. If unauthorized access to or disclosure of such data in our possession or control occurs or we otherwise fail to comply with applicable laws and regulations in this regard, we could be exposed to civil or criminal enforcement actions and penalties in connection with any violation of applicable data protection laws, as well as lawsuits brought by our clients, our clients’ clients, their clients or others for breaching contractual confidentiality and security provisions or data protection laws. Laws and expectations relating to data protections continue to evolve in ways that may limit our access, use and disclosure of sensitive data, and may require increased expenditures by us or may dictate that we not offer certain types of services.

The changed operating model to working from home due to the COVID-19 pandemic has increased the risk of confidential data breach as our employees are accessing this data from home. While we have taken measures to implement suitable automated controls and educate our employees on the importance of security and the need to adhere to the highest levels of security standards, we may not be able to prevent all data breaches, there by resulting in loss of reputation or adverse financial impact due to resultant penalties or fines.

Our reputation could be at risk and we may be liable to our clients for damages caused by cybersecurity incidents.

 

The increase in sophistication and complexity of cyber-attacks have made the global cyber threat landscape highly volatile. Organizations across the world need to be vigilant in order to shield themselves from cybersecurity risks and the associated perils and challenges.

 

We, and our third-party service providers, may be targets of cybersecurity attacks, especially because our workforce is operating in a hybrid model or because of the global geo-political conflicts like the one in Eastern Europe. The

 


 

nature of the cyber threats is that they evolve rapidly, and there could be a possible scenario where we may be unable to adapt our threat detection and prevention measures to detect or prevent new, modified, or evolving threats on an ongoing basis.

We and our third-party service providers may suffer cybersecurity breaches and other information security incidents due to a multitude of factors, including the following:

 

insider threats;

 

hackers and other state or non-state actors with an intent to cause harm to us or our clients (including, for example, our government clients and our clients in sensitive industry segments such as financial services, energy, utilities or healthcare);

 

human error and inadvertent actions by our employees and contractors;

 

malware, ransomware, viruses, worms, and similar threats, including the potential for infection spreading between environments; and

 

increased threat surface due to a hybrid work model.

We believe the risks presented by cybersecurity breaches and other information security incidents will increase as we scale, grow our cloud-based offerings and services, store and process increasingly large amounts of our clients’ data and host or manage parts of our clients’ businesses, especially in industries involving sensitive data such as the financial services, energy, utilities and healthcare industries. In addition, with increased dependence on few cloud vendors, any consequential large-scale failure in their security, coupled with difficulties of porting data from one vendor to another, may jeopardize ours and our clients’ business continuity. By virtue of our business presence across continents, any alleged or actual non-compliance with our obligations relating to cybersecurity and information security in any applicable jurisdictions could lead to regulatory investigations, claims, litigation, and significant damages, fines, penalties, and other liability.

Cybersecurity breaches and other data security incidents could have an adverse impact on our current or future business, operations, and financial performance, especially in cases where critical systems, or numerous systems, are impacted, resulting in partial to complete disruption of intended business delivery, or due to unauthorized access to, or the loss, corruption, or theft of, intellectual property, personal data, or sensitive information. If we or any of our third-party service providers suffer a cybersecurity breach or other data security incident, or if any such breach or incident is believed to have occurred, we could face potential claims and litigation, regulatory investigations and inquiries, damages, fines, penalties, and other liability, substantial harm to our reputation, a loss of business, and significant costs to investigate, remediate, and otherwise address the breach or other incident. We could also incur increased costs in preventing cybersecurity breaches or other information security incidents in the future.

Our cybersecurity insurance covers first party losses that occur due to a cybersecurity-incident wherein losses include cost of forensics, appointing a crisis consultant and data restoration. The insurance also provides for business interruption losses that we might have to incur as a result of a system shutdown due to a cyber-incident. Our insurance may not be adequate to cover all losses in connection with any cybersecurity breach or other incident, and we cannot be certain that our present coverage, or any future coverage we may obtain, will remain available to us on commercially reasonable terms or at all.

Our reputation may be impacted, and we may incur financial liabilities if privacy breaches and incidents under General Data Protection Regulation (“GDPR”) adopted by the European Union (“EU”) or other data privacy regulations across the globe are attributed to us or if we are not able to take necessary steps to report such breaches and incidents to regulators and data subjects, wherever applicable, within the stipulated time. Further, any claim from our clients for losses suffered by them due to privacy breaches caused by our employees may impact us financially and affect our reputation.

The GDPR imposes additional obligations and increases risk exposure upon our business and increases substantially the penalties to which we could be subject to, in the event of any non-compliance, such penalties can be as high as 4% of worldwide annual revenue or €20 million, whichever is greater. Additionally, because the GDPR’s enforcement history is limited, we are unable to predict how certain obligations under the GDPR may be applied to us. Despite our efforts to comply with the GDPR, a regulator may determine that what we have done is not sufficient and subject us to fines and public censure, which could harm our business.

 


 

We may see a potential increase in the number of data privacy incidents arising from our operations with the scale of our business, and most employees working from home due to the current pandemic. Further, more of our work may come under the ambit of privacy regulations as more countries have adopted new regulations or strengthened their existing privacy laws similar to the GDPR.

We constituted the data privacy function over a decade ago and it functions as an independent business enabling function. This is a multi-layered program working with a cross section of stakeholders reporting to Senior Management. We assess our liabilities as processors and controllers and implementing controls where required to mitigate the risks. We have formulated and implemented policies and procedures for identifying and reporting privacy breaches, to affected data subjects and/or regulators (as required) within the stipulated time. In addition to implementing and monitoring various controls, we are covered by insurance to some extent in the case of any eventuality. Despite these efforts and insurance, we continue to be at risk of experiencing a data privacy breach, and any such breach could adversely impact our financial results and reputation.

We may be the subject of litigation which, if adversely determined, could harm our business and results of operations.

We are, and may in the future be, subject to legal claims arising in the normal course of business. An unfavorable outcome on any litigation matter could require that we pay substantial damages, or, in connection with any intellectual property infringement claims, could require that we pay ongoing royalty payments or prevent us from selling certain of our products. In addition, we may decide to settle any litigation, which could cause us to incur significant costs. A settlement or an unfavorable outcome on any litigation matter could adversely affect our business, results of operations, reputation, financial position or cash flows.

A prolonged economic downturn due to the COVID-19 pandemic, a prolonged conflict in Eastern Europe and the resulting financial impact to our clients, vendors and other stakeholders along with other situation like cybersecurity threats, data breaches, contractual suspensions, delayed payments and similar other incidents may give rise to more litigation and disputes with our stakeholders resulting in additional cost, or loss of reputation if the same surfaces in the media.

Our insurance coverage may not be adequate to protect us against all potential losses to which we may be subject, which could adversely affect our business.

 

Our insurance policies generally cover loss or damage to insured property and loss due to business interruption following loss or damage to property. These policies cover our property and assets around the world, including all leased property. We also maintain insurance coverage for damage caused by disclosure of employee and client-related personally identifiable confidential information, system failures, errors or unsatisfactory performance of services to our clients in the event of a third-party claim citing damages or financial loss.

 

We believe we have taken sufficient insurance policies to cover ourselves from potential losses that we may be subject to. However, this coverage may not continue to be available on reasonable terms and may be unavailable in sufficient amounts to cover one or more large claims. Also, an insurer might disclaim coverage as to any future claim. For example, certain insurers have indicated that they may disclaim coverage for claims arising from business interruption due to the geo-political conflicts in Eastern Europe. A successful assertion of one or more large claims against us that exceeds our available insurance coverage or that cause changes in our insurance policies, including premium increases or the imposition of a large deductible or co-insurance requirement, could adversely affect our results of operations. In addition, the COVID-19 pandemic increases the risk of claims arising out of various situations like errors and omissions and data breaches, which could render the coverage taken inadequate. Increased claims could cause the insurance premium on our regular policies to be increased which could adversely affect our profitability.

In addition, losses arising from events not covered by our insurance policies could adversely affect our financial condition and results of operations. There can be no assurance that any claims filed under our insurance policies will be honored fully or timely. Our financial condition may be adversely affected to the extent we suffer any loss or damage that is not covered by insurance, or which exceeds our insurance coverage.

 


 

The markets in which we operate are subject to the risk of earthquakes, floods, tsunamis, storms, pandemics and other natural and manmade disasters.

Some of the regions that we operate in are prone to earthquakes, floods, tsunamis, storms, pandemics and other natural and manmade disasters. In the event that any of our business centers or the telecommunications networks that our business depends on are affected by any such disasters, we may incur costs in redeploying personnel and property, sustain damage to our operations and properties, suffer significant financial losses or be unable to complete our client engagements in a timely manner, if at all.

In addition, if such disasters occur in any of the locations in which our significant clients are located, we face the risk that our clients may incur losses or sustain business interruption, which may materially impair our ability to provide services to our clients and may limit their ability to continue their purchase of products or services from us. This could adversely affect our business, financial condition, results of operations and cash flows. Additionally, a prolonged disruption of our operations due to the COVID-19 pandemic may impact our business continuity and employee productivity.

The safety of our employees, assets and infrastructure may be affected by untoward incidents beyond our control, impacting business continuity or reputation.

The health and safety of our employees or those working on our behalf or those present in our offices, and the security of our physical infrastructure may be affected due to acts of violence or vandalism by anti-social elements or the emergence of a disease pandemic or geo-political conflicts. Although we take protective measures to ensure the safety of our employees at our global locations of work and transit, incidents of organized political demonstrations, civil unrest, random acts of rage or a public health crisis can affect the safety of our assets and employees, impacting business continuity or reputation or exposing us to lawsuits from employees.

Currently, we operate in 247 locations across 54 countries. Our global development centers are linked with a telecommunications network architecture that uses multiple service providers and various satellite and optical links with alternate routing. While we believe we have put in place adequate infrastructure and business continuity plans to handle disruption in services due to failure in our communication network, our operations and service delivery may be impacted if such networks are affected by disasters.

As an international company, our offshore and onsite operations may also be impacted by disease, epidemics and local social instability, which could adversely affect our revenues and profitability.

Terrorist attacks or a war could adversely affect our business, results of operations and financial condition.

Terrorist attacks and other acts of violence or war have the potential to directly impact our clients or us. To the extent that such events affect or involve the United States or Europe (including the current geo-political conflict in Eastern Europe), our business may be significantly impacted, a majority of our revenues are derived from clients located in the United States and Europe. In addition, events of terrorism, military coup or threat of warfare in other parts of the world, (such as Eastern Europe) could cause geo-political instability, which in turn may impact our clients or impact our ability to execute projects. Such attacks may destabilize the economic and political situation in India and other countries where we have large operations making it more difficult to obtain work visas and plan travel for many of our technology professionals who are required to work in the United States or Europe. Such obstacles to business may increase our expenses and negatively affect the results of our operations. Furthermore, any attacks in India could cause a disruption in the delivery of our services to our clients, and could have a negative impact on our business, personnel, assets, results of operations and could cause our clients or potential clients to choose other vendors for the services we provide.

Regional conflicts in South Asia could adversely affect the Indian economy, disrupt our operations and cause our business to suffer. South Asia has, from time to time, experienced instances of civil unrest and hostilities among neighboring countries, including China and Pakistan. There have been military confrontations between India and Pakistan that have occurred in the region of Kashmir and along the India-Pakistan border. Further, Pakistan has sometimes experienced significant instability and this has heightened the risks of conflict in South Asia. Military activity or terrorist attacks in the future could hurt the Indian economy by disrupting communications and making travel more difficult and such political tensions could create a greater perception that investments in Indian

 


 

companies involve higher degrees of risk. This, in turn, could adversely affect the market for securities of Indian companies, including our equity shares and our ADSs, and the market for our services.

Heightened geo-political conflicts that may arise due to future waves of COVID-19 pandemic, may affect our ability to operate in these geographies. In addition, any prolonged conflict may delay the economic recovery from the pandemic, compounding any adverse impact to our business.

Climate change risks are increasingly manifesting in our business as strategic risks, physical risks and transitional (market and compliance) risks, which if not managed adequately, can affect our operations and profitability.

 

There is increased focus on organizations to plan for Environmental, Social and Governance (ESG) risks arising out of climate change, environmental management practices and duty of care, work and safety conditions, respect for human rights, anti-bribery & corruption practices, and compliance to relevant laws & regulations. Risks related to these factors, except those related to climate change, are covered elsewhere in this document. Climate change related risks are discussed in this section.

 

Strategic climate change risks: In a market with heightened awareness of climate change, aligning business with the evolving trends is an important factor affecting the success of the Company. As a member of the global IT/digital supply chain eco system, we are prone to strategic risks if our climate action goals are not aligned to the Paris Agreement on climate change.

 

Physical climate change risks: Extreme weather events due to climate change can lead to epidemics as well as business disruptions. We recognize that there are direct climate change impacts arising from (1) physical damage to our building infrastructure and other physical assets, (2) disruptions of the city's functional continuity such as the transport network and utilities in the cities that we operate that can severely hamper business continuity, and (3) a decrease in morale of employees due to extreme weather events.

Extreme weather events also bring-in very different problems depending on the type of calamity. For example, drought can bring increases in food prices, or shortages of certain foods; while events like flooding can cause cholera, diarrhea and malaria. Changes in the availability of natural resources like water, in regions where we operate could directly impact our operations and employee livelihood, which will impact our ability to do business and ensure business continuity. With large operating campuses in major urban cities, operating risks include disruption of power and water supply to our campuses due to extreme weather events, affecting business continuity.

Climate related market risks: In response to increasing awareness on climate change and other related socio-environmental issues, clients increasingly request for our emission performance or Carbon Disclosure Project (“CDP”) score during the request for proposal (“RFP”) or bidding stage. A number of clients and potential clients have inquired about our Net Zero commitment, commitment to Science Based Targets, and supply chain emission reduction program, and our responses to such inquiries may become an important factor in our clients’ overall decision-making process. If our performance is not managed in these areas, it may adversely impact our ability to compete and win contracts. We respond to multiple sustainability supplier assessments from our clients including the CDP supply chain response every year.

 


 

Climate related regulatory risks: The scientific community and global leaders agreed upon the importance of reducing the global temperature increase to well below 2°C to manage the devastating impacts of climate change while signing the Paris Agreement in 2015. Parties to the Paris Agreement have already provided their Intended Nationally Determined Contribution, which outlines the actions countries intend to take to reduce their greenhouse gas emissions. This could translate into emission reduction goals being passed on to businesses, in the form of new regulations that enforce a carbon tax or other emission reduction targets. In many geographies, regulations requiring detailed disclosures on climate action, performance, risk and opportunities already exist or are in the pipeline. Such new regulations would result in increased cost of compliance for us. Further, any gaps due to incorrect reporting of metrics including wrong interpretation of evolving global standards may attract penalties, impact reputation and may lead to other consequences.

Risks resulting from potential violations or non-conformance with climate laws and regulations could impact our profitability through the incurrence of penalties or by limiting our ability to operate in certain geographies and could adversely impact our reputation and brand.

Our reputation, access to capital and longer-term financial stability could be at risk if we are unable to meet our stated goals under our 2030 Environmental, Social and Governance (ESG) vision.

 

We have been a pioneer in adopting the United Nations Sustainable Development Goals and in publishing our aspirational ESG vision for 2030. Our 2030 ESG vision includes several goals. Our performance vis-à-vis these goals is monitored internally as well as by external agencies. If we are unable to meet our goals or if we are not awarded desirable ESG scores by external agencies, our reputation, access to capital and longer-term financial stability may be adversely impacted including our brand reputation which could impact the share price.

Negative media coverage and public scrutiny may divert the time and attention of our board and management and adversely affect our reputation and the prices of our equity shares and ADSs.

There is media coverage and public scrutiny of our business practices, policies and actions including negative, and in some cases, inaccurate posts or comments. Any future negative media coverage in relation to our business, our Board or senior management, regardless of the factual basis for the assertions being made, may adversely impact our reputation. In addition, responding to allegations made in the media can significantly divert the time and attention of our Board and senior management away from our business and disrupt our operations. We may not be able to respond publicly to certain comments in the media due to the obligations, we have with our employees, clients and other stakeholders. Any unfavorable publicity may also adversely impact investor confidence and directly or indirectly cause the price of our equity shares and ADSs to decline.

 

If any of our employees, as independent individuals, engage in any acts that are perceived to be against the interests of the communities we operate in or that violate local regulations, and if such acts become the subject of mainstream and social media attention or regulatory scrutiny, our reputation may be negatively impacted.

VIII.

Risks related to legislation and regulatory compliance

 

Initially, the COVID-19 pandemic led to substantial increases in unemployment rates across certain countries in which we operate, including the United States, United Kingdom, EU and Australia.  A key risk at that time was widespread enactment of restrictive legislation and regulations which would limit companies in those countries from outsourcing work to us or could inhibit our ability to staff client projects in a timely manner thereby impacting our revenue and profitability. 

 

However, as countries and corporations are adjusting to the evolving economic impact of the pandemic, a new reality has been revealed of the significant shortage of IT talent at all levels.  The reasons for this shortage are manifold and are continuing to be studied.  The attendant risks for our company are related to our need to provide the necessary in-market talent for our existing and new clients in key markets including the Americas, UK/Europe, and APAC.

Our reliance on work visas for a portion of technology professional employees makes us vulnerable to changes and variations in immigration laws as it affects our ability to staff projects with technology professionals who are not citizens of the country where the work is to be performed. Complying with changing immigration regulations could increase our employee costs, visa application and extension costs, and costs related to more complex compliance and audit. In addition, the increased costs could adversely affect the ability of our existing or new/future visa-

 


 

dependent employees from being deputed or otherwise assigned to a new location to work on client projects - thus impacting our current and future revenue.

While the restrictions on visa programs in many key markets which were seen early during the pandemic have since been successfully navigated by industry, or simply rescinded, other obstacles remain. In particular, due to their own shortages in staffing, governments have been unable to resume many of the basic operational procedures (such as visa application reviews, interviews, visa-stamping, etc.) required to facilitate the movement of IT workers across borders.  These mechanisms have been further slowed by ongoing and constantly evolving efforts to integrate first-of-their-kind health and safety measures into existing operating protocols in response to the spread of COVID-19.

New and changing regulatory compliance, corporate governance and public disclosure requirements add uncertainty to our compliance policies and increase our costs of compliance.

We are subject to a variety of laws, regulations and industry standards in the countries in which we operate. These laws, regulations, and standards govern numerous areas that are important to our business, including, but not limited to, privacy, information security, labor and employment, immigration, data protection, import and export practices, marketing and communication practices. Such laws, regulations and standards are subject to changes and evolving interpretations and applications, and it can be difficult to predict how they may be applied to our business and the way we conduct our operations, especially as we introduce new solutions and services and expand into new jurisdictions. Any perceived or actual breach of laws, regulations and standards could result in investigations, regulatory inquiries, litigation, fines, injunctions, negative client sentiment, impairment of our existing or planned solutions and services, or otherwise negatively impact our business.

Changing laws, regulations and standards relating to accounting, corporate governance and public disclosure create uncertainty for our compliance efforts and may result in added compliance costs. India has witnessed sweeping changes to its corporate law regime over the past few years. The changes introduced by the Indian Companies Act, 2013, the Securities and Exchange Board of India (“SEBI”), (Listing Obligations and Disclosure Requirements), Regulations, 2015 (Listing Regulations) and the SEBI’s Insider Trading Regulations as amended from time to time are far-reaching and often untested and have added complexity to our corporate compliance regime. We are also increasingly subject to social regulations such as the UK Modern Slavery Act, 2015, UK Corporate Criminal Offence Act and should there be any failure by our suppliers to abide by applicable regulations, including but not limited to those relating to human trafficking, we may face sanctions which could affect our reputation and our ability to provide services to our clients.

In connection with this Annual Report on Form 20-F, our management assessed our internal controls over financial reporting, and determined that our internal controls were effective as of March 31, 2022. However, we will undertake management assessments of our internal control over financial reporting in connection with each annual report, and any deficiencies uncovered by these assessments or any inability of our auditors to issue an unqualified opinion regarding our internal control over financial reporting could harm our reputation and the price of our equity shares and ADSs.

We are committed to maintaining high standards of corporate governance and public disclosure, and our efforts to comply with evolving laws, regulations and standards in this regard have resulted in, and are likely to continue to result in, increased general and administrative expenses and an increasing amount of time and attention of management in ensuring compliance related activities.

In addition, it may become more expensive or more difficult for us to obtain director and officer liability insurance. Further, our Board members and executive officers could face an increased risk of personal liability in connection with their performance of duties and our regulatory reporting obligations. As a result, we may face difficulties attracting and retaining qualified Board members and executive officers, which could harm our business. If we fail to comply with new or changed laws or regulations, our business and reputation may be harmed.

The intellectual property laws of India do not give sufficient protection to software and the related intellectual property rights to the same extent as those in the United States. We may be unsuccessful in protecting our intellectual property rights. We may also be subject to third party claims of intellectual property infringement.

We rely on a combination of patent, copyright, trademark and design laws, trade secrets, confidentiality procedures and contractual provisions to protect our intellectual property. However, the laws of India do not protect proprietary

 


 

rights to the same extent as laws in the United States. While we take utmost care in protecting our intellectual property, our competitors may independently develop similar technology or duplicate our products or services. Unauthorized parties may infringe upon or misappropriate our products, services or proprietary information.

The misappropriation or duplication of our intellectual property could disrupt our ongoing business, distract our management and employees, reduce our revenues and increase our expenses. We may need to litigate to enforce our intellectual property rights or to determine the validity and scope of the proprietary rights of others. Any such litigation could be time consuming and costly. As the number of patents, copyrights and other intellectual property rights in our industry increases, and as the coverage of these rights increases, we believe that companies in our industry will face more frequent infringement claims. Defense against these claims, even if such claims are not meritorious, could be expensive and time consuming and may divert our management’s attention and resources from operations.

From time to time, third parties have asserted, and may in the future assert, patent, copyright, trademark and other intellectual property rights against us or against our clients. Our business partners may have similar claims asserted against them. Third parties, including companies with greater resources than us, may assert patent rights to technologies that we utilize in our business. If we become liable to third parties for infringing their intellectual property rights, we could be required to pay a substantial damage award and be forced to develop non-infringing technology, obtain a license or cease selling the applications or products that contain the infringing technology. We may be unable to develop non-infringing technology or to obtain a license on commercially reasonable terms, or at all. An unfavorable outcome in connection with any infringement claim against us as a result of litigation, other proceeding or settlement, could have a material and adverse impact on our business, results of operations and financial position.

In addition, litigation initiated by non-practicing entities continues in the software industry. The non-practicing entities are business establishments that hold the patents and they seek monetary damages by alleging that a product feature infringes a patent. These non-practicing entities are also becoming more aggressive in their monetary demands and requests for court-issued injunctions. We intend to defend such claims. However, as with most litigation, the outcome is difficult to predict. Such lawsuits or claims may increase our cost of doing business and may be extremely disruptive if the plaintiffs succeed in blocking the sales of our products and services.

We cannot be sure that the services and solutions that we offer to our clients do not infringe on the intellectual property rights of third parties. With increased working from home, due to the COVID-19 pandemic risk that some our employees may reuse intellectual property of different clients may increase notwithstanding the significant safeguards and policies preventing reuse. Any such instances may give rise to third party claims. These claims could harm our reputation, cause us to incur substantial costs or prevent us from offering some services or solutions in the future. Any related proceedings could require us to expend significant resources over an extended period of time. In most of our contracts, we agree to indemnify our clients for expenses and liabilities resulting from claimed infringements of the intellectual property rights of third parties. In some instances, the amount of these indemnities could be greater than the revenues we receive from the client.

Any claims or litigation in this area could be time-consuming and costly, damage our reputation and/or require us to incur additional costs to obtain the right to continue to offer a service or solution to our clients. If we cannot secure this right at all or on reasonable terms, or we cannot substitute alternative technology, our results of operations could be materially adversely affected. The risk of infringement claims against us may increase as we expand our industry software solutions and platforms and continue to develop and license our software to multiple clients.

In addition, we rely on third-party software in providing some of our services and solutions. If we lose our ability to continue using such software for any reason, including because it is found to infringe the rights of others, we will need to obtain substitute software or seek alternative means of obtaining the technology necessary to continue to provide such services and solutions. Our inability to replace such software, or to replace such software in a timely or cost-effective manner, could adversely affect our results of operations.

The software industry is making increased use of open-source software in its development work. We also incorporate open-source technology in our services and in our proprietary products and platforms which may expose us to liability and have a material impact on our product development and sales. The open-source license may require that the software code in those components or the software into which they are integrated be freely

 


 

accessible under open-source terms and security vulnerabilities in open-source software may adversely expose our product and result in financial claims against us. While we take appropriate measures to comply with open-source terms and assess the known security vulnerabilities, there is a possibility that third-party claims may require us to disclose our own source code to the public, to make the same freely accessible under open-source terms or may result in potential financial impact if there is a claim due to unknown vulnerabilities. Any such requirement to disclose our source code or other confidential information related to our products could adversely affect our competitive position, results of business operations, financial condition and our relationships with clients.

Our net income would decrease if the Government of India reduces or withdraws tax benefits and other incentives it provides to us or when our tax holidays expire, reduce or terminate.

Many of our development centers in India are registered as Special Economic Zones (“SEZ”). Under the SEZ Act, 2005, SEZ units which began providing services on or after April 1, 2005, are eligible for an income tax deduction of 100% of profits or gains derived from the export of IT services for the first five years from the financial year in which the unit has commenced the provision of services and 50% of such profits or gains for the five years thereafter. Up to 50% of such profits or gains is also available for a further five years, subject to the creation of a Special Economic Zone Re-investment Reserve out of the profit of the eligible SEZ units and our utilization of such reserve to acquire new plants and machinery for the purpose of our business as per the provisions of the Income Tax Act, 1961 (the “Income Tax Act”).

As a result of these tax incentives, a portion of our pre-tax income has not been subject to tax. These tax incentives resulted in a decrease in our income tax expense of $395 million, $346 million and $383 million for fiscal 2022, 2021 and 2020, respectively, compared to the tax amounts that we estimate we would have been required to pay if these incentives had not been available.

If the government of India changes its policies affecting SEZs in a manner that adversely impacts the incentives for establishing or operating facilities in SEZs, our results of operations and financial condition may be adversely affected. In the event, where we are not able to utilize the SEZ reserve for investment in plant and machinery within the timeline specified under the Income Tax Act, we will have to pay taxes on the unutilized reserve following the expiry of year specified. This would result in an increase to our effective tax rate.

 

In India, changes in taxation law are announced on an annual basis when the Union Budget is presented. The Union Budget, 2015 had proposed to reduce the rate of corporate tax from 30% to 25% over the next four years in a phased manner starting from fiscal 2016, but the process of reducing the corporate tax rate would likely be accompanied by rationalization and removal of various kinds of tax exemption and incentives for corporate tax-payers. Accordingly, the Taxation Laws (Amendment) Act, 2019 has introduced Section 115BAA wherein a domestic company can exercise option for a reduced rate of corporate tax of 22% plus surcharge of 10% and cess of 4% without claim of certain deductions mentioned therein including deduction for SEZ units under section 10AA. Further, under the Finance Act, 2016, no tax incentives shall be available to SEZ units commencing business activities on or after April 1, 2020. However, the Taxation and other Laws (Relaxation and Amendment of Certain Provisions) Act, 2020 extended the date for commencement of operation for the SEZ units for claiming deduction under deduction 10AA of the Income Tax Act to March 31, 2021, for the units which received necessary approval by March 31, 2020. Additionally, the Finance Act, 2016 amended Section 80-IAB of the Income Act whereby tax incentive shall not be available to an undertaking engaged in the development of SEZ where the specified activities commence on or after April 1, 2017. When our tax holidays expire, reduce or terminate, our tax expense will materially increase, reducing our profitability in case the Company continues with the current corporate tax.

 

The Finance Act, 2018 discontinued the Education cess and Secondary and Higher education cess of 2% and 1%, respectively and introduced a new cess by the name Health and Education cess at the rate of 4%. Accordingly, the statutory tax rate for our company has increased to 34.944% from 34.608%.

 

In the event that the government of India or the government of another country changes its tax policies in a manner that is adverse to us, our tax expense may materially increase, reducing our profitability.

The General Anti Avoidance Rules (“GAAR”) provisions to deal with the Organization for Economic Co-operation and Development’s (“OECD”)’s Base Erosion and Profit Shifting project of which India is an active participant was applicable from fiscal 2018. Pursuant to GAAR, an arrangement in which the main purpose, or one of the main

 


 

purposes, is to obtain a tax benefit and may be declared as an “impermissible avoidance arrangement” if it also satisfies at least one of the following four tests:

 

The arrangement creates rights and obligations, which are not normally created between parties dealing at arm’s length.

 

It results in misuse or abuse of provisions of tax laws.

 

It lacks commercial substance or is deemed to lack commercial substance.

 

It is carried out in a manner, which is normally not employed for a bona fide purpose.

If any of our transactions are found to be impermissible avoidance arrangements under GAAR, our business, financial condition and results of operations may be adversely affected.

 

The Finance Act, 2015 had lowered the tax withholding rate on payment made to non-residents towards “royalty” and/or “fees for technical services” to 10% from 25%, subject to furnishing of Indian Permanent Account Number (“PAN”) by such non-residents. The Finance Act 2016 has amended Section 206AA to prescribe alternative documents to PAN as duly notified. However, a lower rate may apply if a Double Taxation Avoidance Agreement read along with Multilateral Instrument (“MLI”) exists. Further, based on a Supreme Court ruling, payment to non-residents for purchase of software was held to be not taxable as royalty subject to such payments not being characterized as royalty under the Double Taxation Avoidance Agreement. Such payments will not be liable for withholding of tax subject to furnishing of relevant tax documents by such non-residents. As we procure various software licenses and technical services from non-residents in the course of delivering our products and services to our clients, the cost of withholding tax on such purchase of software and services may be additional cost to us as the company may have to gross up for such withholding taxes in case relevant tax documents for availing the benefit under Double Taxation Avoidance Agreement are not furnished.

 

The Indian Finance Act 2021, effective April 1, 2020, has excluded goodwill from the definition of block of assets. As a result, the income tax depreciation shall not be allowed as a deduction while computing the total income. Further, any depreciation claimed until March 31, 2020, shall be reduced from the purchase price to arrive at the cost of acquisition in case of transfer of asset in future.

Goods and Services Tax (“GST”), India’s biggest tax reform, was enacted on July 1, 2017. GST replaces various indirect taxes levied by the State and Center with a unified tax. The major taxes subsumed into GST are Central Excise, Service tax, Central Sales Tax, Value added tax, Entry tax, Octroi, additional duty of customs, Entertainment Tax and Luxury Tax. The introduction of GST has increased the indirect tax compliance of the group as the concept of centralized registration and payment of taxes no longer exists under the GST regime.

We have entered into Advance Pricing Agreements (“APAs”) in multiple jurisdictions to provide greater predictability regarding our tax obligations for our overseas operations. Any material changes to the critical assumptions underlying these APAs may have an impact on taxes. Further, when these APAs expire, there is no certainty that they will be renewed. If they are renewed, there is no certainty that they will be on the same or similar terms.

We operate in various countries and changes in the tax rates or taw laws of any country could have an impact on our taxes. There may be changes in tax rates in some countries as a result of the OECD Pillar Two Blueprint of the Inclusive Framework on Base Erosion and Profit Shifting (“BEPS”) which aims to create a global minimum tax rate. There could be other changes in international tax laws and practices as a result of other pillars of BEPS (including taxes on digital services) which may impact our tax cost.

We operate in jurisdictions that impose transfer pricing and other tax-related regulations on us, and any failure to comply could adversely affect our profitability.

We are required to comply with various transfer pricing regulations in India and other countries. Additionally, we operate in several countries and our failure to comply with the local and municipal tax regime may result in additional taxes, penalties and enforcement actions from such authorities. In the event that we do not properly comply with the transfer pricing and tax-related regulations, our profitability may be adversely affected.

 


 

Changes in the policies of the government of India or political instability may adversely affect economic conditions in India generally, which could impact our business and prospects.

The Government of India could change specific laws and policies affecting technology companies, foreign investment, currency exchange and other matters affecting investment in our securities which could adversely affect business and economic conditions in India generally, and our business in particular. We are dependent on RBI to pay all our forex expenses and dividend. Any exchange controls regime impacting ability to remit monies will severely impact ability to deliver services and stock prices (dividend). If the Government of India changes its policies affecting SEZs in a manner that adversely impact the incentives for establishing and operating facilities in SEZs, our business, results of operations and financial condition may be adversely affected. Any political instability could delay any further reforms and could adversely affect the market for securities of Indian companies, including our equity shares and our ADSs, and the market for our services.

Attempts to fully address concerns of activist shareholders may divert the time and attention of our management and Board of Directors and may impact the prices of our equity shares and ADSs.

Attempts to respond to activist shareholder queries and concerns in a timely manner and to their full satisfaction may divert the attention of our Board and management and require us to incur significant costs. Such shareholder interactions may also impact our reputation, affect client and investor sentiments and cause volatility in the price of our equity shares and ADSs.

Our international expansion plans subject us to risks inherent to doing business internationally.

Because of our global presence, we are subject to additional risks related to our international expansion strategy, including risks related to compliance with a wide variety of treaties, national and local laws, including multiple and possibly overlapping tax regimes, privacy laws and laws dealing with data protection, export control laws, restrictions on the import and export of certain technologies and national and local labor laws dealing with immigration, employee health and safety, and wages and benefits, applicable to our employees located in our various international offices and facilities. We may from time to time be subject to litigation or administrative actions resulting from claims against us by current or former employees, individually or as part of a class action, including for claims of wrongful termination, discrimination (including on grounds of nationality, ethnicity, race, faith, gender, marital status, age or disability), misclassification, redundancy payments under Transfer of Undertakings - Protection of Employment (TUPE)-type legislation, or other violations of labor laws, or other alleged conduct. If we are held liable for unpaid compensation, redundancy payments, statutory penalties, and other damages arising out of such actions and litigations, our operating profitability could be adversely affected.

Our ability to acquire companies organized outside India may depend on the approval of the RBI and the Government of India and failure to obtain this approval could negatively impact our business.

The RBI permits acquisitions of companies organized outside of India by an Indian party under the automatic route and without approval if inter alia, the transaction consideration is paid in cash, the transaction value does not exceed 400% of the net worth of the acquiring company as of the date of the acquiring company’s latest audited balance sheet, if the acquisition is funded with cash from the acquiring company’s existing foreign currency accounts or with cash proceeds from the issuance of ADRs or GDRs, or if the proposed acquisition structure falls under the permitted list. However, any financial commitment exceeding $1 billion or its equivalent in a financial year, or certain types of acquisition structures requires prior approval of the RBI under the approval route, even when the total financial commitment of the Indian company is within 400% of the net worth of the acquiring company as per the last audited balance sheet.

If we fail to obtain any required approval from the RBI or any other government agency for such acquisitions of companies organized outside India, our international growth may become restricted, which could negatively affect our business and prospects.

 


 

Indian laws limit our ability to raise capital outside India and may limit the ability of others to acquire us, which could prevent us from operating our business or entering into a transaction that is in the best interests of our shareholders.

Indian law relating to foreign exchange management constrains our ability to raise capital outside India through the issuance of equity or convertible debt securities. Generally, any foreign investment in, or acquisition of, an Indian company does not require the approval from relevant government authorities in India, including the RBI. However, in a number of industrial sectors, there are restrictions on foreign investment in Indian companies. Changes to the policies may create restrictions on our capital raising abilities. For example, a limit on the foreign equity ownership of Indian technology companies or pricing restrictions on the issuance of ADRs / GDRs may constrain our ability to seek and obtain additional equity investment by foreign investors. In addition, these restrictions, if applied to us, may prevent us from entering into certain transactions, such as an acquisition by a non-Indian company, which might otherwise be beneficial for us and the holders of our equity shares and ADSs.

IX.

Risks related to the ADSs

Historically, our ADSs have traded at a significant premium to the trading prices of our underlying equity shares. Currently, they do not do so, and they may not continue to do so in the future.

In the past, our ADSs have traded at a premium to the trading prices of our underlying equity shares on the Indian stock exchanges. We believe that this price premium has resulted from the relatively small portion of our market capitalization previously represented by ADSs, restrictions imposed by Indian law on the conversion of equity shares into ADSs and an apparent preference of some investors to trade dollar-denominated securities. We have completed three secondary ADS offerings which significantly increased the number of our outstanding ADSs. Also, over time, the restrictions on the issuance of ADSs imposed by Indian law have been relaxed. As a result, our ADSs do not command any premium currently and may not trade at a premium in the future.

In the past several years, the premium on ADSs compared to equity shares has significantly narrowed. If a substantial amount of our ADSs is converted into underlying equity shares in India, it could affect the liquidity of such ADSs on the New York Stock Exchange and could impact the price of our ADSs.

Sales of our equity shares may adversely affect the prices of our equity shares and ADSs.

Sales of substantial amounts of our equity shares, including sales by our insiders in the public market, or the perception that such sales may occur, could adversely affect the prevailing market price of our equity shares, ADSs or our ability to raise capital through an offering of our securities. In the future, we may also sponsor the sale of shares currently held by some of our shareholders as we have done in the past, or issue new shares. We can make no prediction as to the timing of any such sales or the effect, if any, that future sales of our equity shares, or the availability of our equity shares for future sale, will have on the market price of our equity shares or ADSs prevailing from time to time.

The price of our ADSs and the U.S. dollar value of any dividends we declare may be negatively affected by fluctuations in the U.S. dollar to Indian rupee exchange rate.

 

Fluctuations in the exchange rate between the Indian rupee and the U.S. dollar will affect the dollar conversion by Deutsche Bank Trust Company Americas, the Depositary with respect to our ADSs, of any cash dividends paid in Indian rupees on the equity shares represented by the ADSs.

An investor in our ADSs may not be able to exercise pre-emptive rights for additional shares and may thereby suffer dilution of such investor’s equity interest in us.

Under the Indian Companies Act, 2013, a company incorporated in India must offer its holders of equity shares pre-emptive rights to subscribe and pay for a proportionate number of shares to maintain their existing ownership percentages prior to the issuance of any new equity shares, unless such pre-emptive rights have been waived by three-fourths of the shareholders (based on percentage of shareholding in the company) voting on the resolution to waive such rights. Holders of ADSs may be unable to exercise pre-emptive rights for equity shares underlying ADSs unless a registration statement under the Securities Act of 1933 as amended, or the Securities Act, is effective with respect to such rights or an exemption from the registration requirements of the Securities Act is available. We are

 


 

not obligated to prepare and file such a registration statement and our decision to do so will depend on the costs and potential liabilities associated with any such registration statement, as well as the perceived benefits of enabling the holders of ADSs to exercise their pre-emptive rights, and any other factors we consider appropriate at the time. No assurance can be given that we would file a registration statement under these circumstances. If we issue any such securities in the future, such securities may be issued to the Depositary, which may sell such securities for the benefit of the holders of the ADSs. There can be no assurance as to the value, if any, the Depositary would receive upon the sale of such securities. To the extent that holders of ADSs are unable to exercise pre-emptive rights granted in respect of the equity shares represented by their ADSs, their proportional interests in us would be reduced.

ADS holders may be restricted in their ability to exercise voting rights.

The SEBI Listing Regulations and the Indian Companies Act, 2013 provide that an e-voting facility must be mandatorily provided to all shareholder resolutions in accordance with prescribed procedure under the Indian Companies Act, 2013. This may mean that ADS holders may be able to vote on our resolutions irrespective of where they are located or whether they are able to attend the meetings of shareholders. At our request, the Depositary will electronically mail to holders of our ADSs any notice of shareholders’ meeting received from us together with information explaining how to instruct the Depositary to exercise the voting rights of the securities represented by ADSs. If the Depositary receives voting instructions from a holder of our ADSs in time, relating to matters that have been forwarded to such holder, it will endeavor to vote the securities represented by such holder’s ADSs in accordance with such voting instructions. However, the ability of the Depositary to carry out voting instructions may be limited by practical and legal limitations and the terms of the securities on deposit. We cannot assure that holders of our ADSs will receive voting materials in time to enable such holders to return voting instructions to the Depositary in a timely manner. Securities for which no voting instructions have been received will not be voted. There may be other communications, notices or offerings that we only make to holders of our equity shares, which will not be forwarded to holders of ADSs. Accordingly, holders of our ADSs may not be able to participate in all offerings, transactions or votes that are made available to holders of our equity shares.

ADS holders may be restricted in their ability to participate in a buy-back of shares offered by us.

Under Indian law, a company may acquire its own equity shares without seeking the approval of the court or tribunal in compliance with prescribed rules, regulations and conditions of the Indian Companies Act, 2013. In addition, public companies which are listed on a recognized stock exchange in India must comply with the provisions of the SEBI (Buy-back of Securities) Regulations, 2018 (Buy-back Regulations). Since we are a public company listed on two recognized stock exchanges in India, we would have to comply with the relevant provisions of the Indian Companies Act, 2013 and the provisions of the Buy-back Regulations. In order for the ADS holders to participate in a company's purchase of its own shares under the open market route through the Indian stock exchanges, the ADS holders need to take certain actions in order to convert the ADS into equity shares and sell the equity shares through the Indian stock exchanges.

It may be difficult for holders of our ADSs to enforce any judgment obtained in the United States against us.

As we are incorporated under the laws of India and are primarily located outside the United States, holders of our ADSs may find it difficult to effect service of process upon us outside the United States. In addition, holders of our ADSs may be unable to enforce judgments against us if such judgments are obtained in courts of the United States, including judgments predicated solely upon the federal securities laws of the United States.

The United States and India do not currently have a treaty providing for reciprocal recognition and enforcement of judgments (other than arbitration awards) in civil and commercial matters. Therefore, a final judgment for the payment of money rendered by any federal or state court in the United States on the basis of civil liability, whether or not predicated solely upon the federal securities laws of the United States, would not be executable by an Indian court. However, the party in whose favor such final judgment is rendered may bring a new suit in a competent court in India based on a final judgment that has been obtained in the United States. The suit must be brought in India within three years from the date of the judgment by court in the United States in the same manner as any other suit filed to enforce a civil liability in India. It is unlikely that a court in India would award damages on the same basis as a foreign court if an action is brought in India. Furthermore, it is unlikely that an Indian court would enforce foreign judgments if it viewed the amount of damages awarded as conflicting with Indian Law. Separately, RBI approval

 


 

will be required under the Foreign Exchange Management Act, 1999, to repatriate any amounts outside India as damages including pursuant to the execution of a judgment.

Holders of ADSs are subject to the Securities and Exchange Board of India’s Takeover Code with respect to their acquisitions of ADSs or the underlying equity shares, and this may impose requirements on such holders with respect to disclosure and offers to purchase additional ADSs or equity shares.

The SEBI (Substantial Acquisition of Shares and Takeovers) Regulations, 2011 (the Takeover Code) is applicable to publicly listed Indian companies. Therefore, the provisions of the Takeover Code apply to us and to any person acquiring our equity shares or voting rights in our company, such as those represented by our ADSs.

The acquisition of shares or voting rights which entitle the acquirer, along with persons acting in concert with the acquirer, to exercise 25% or more of the voting rights in or control over the target company triggers a requirement for the acquirer to make an open offer to acquire at least 26% of the total shares of the target company for an offer price determined as per the provisions of the Takeover Code. The acquirer is required to make a public announcement for an open offer on the date on which it is agreed to acquire such shares or voting rights. In the event that pursuant to the open offer, the shareholding of the acquirer along with the persons acting in concert with the acquirer exceeds the maximum permissible non-public shareholding, the acquirer is required to bring down the non-public shareholding in line with the limits prescribed and the timeline as prescribed under the Securities Contract (Regulation) Rules, 1957. Furthermore, acquisition of shares or voting rights by an acquirer who holds 25% or more of the voting rights in the target company (along with persons acting in concert with the acquirer), shall make an open offer to acquire additional shares or voting rights which entitle the acquirer (along with persons acting in concert with the acquirer) to exercise more than 5% of voting rights in the target company.

Upon the acquisition of shares or voting rights in a publicly listed Indian company such that the aggregate share-holding of the acquirer (meaning a person who directly or indirectly, acquires or agrees to acquire shares or voting rights in a target company, or acquires or agrees to acquire control over the target company, either by himself or together with any person acting in concert) is 5% or more of the shares of the company, the acquirer is required, within two working days of such acquisition, to disclose the aggregate shareholding and voting rights in the company to the company and to the stock exchanges in which the shares of the company are listed.

Further, an acquirer who, together with persons acting in concert with him, holds shares or voting rights entitling them to 5% or more of the shares or voting rights in a target company, acquires or sells shares representing 2% or more of the shares or voting rights of the company must disclose, within two working days of such acquisition, sale or receipt of intimation of allotment of such shares, the acquirer's revised shareholding to the company and to the stock exchanges on which the shares of the company are listed. This disclosure is required, in case of a sale, even if such sale results in the shareholding of the acquirer falling below 5%.

The Takeover Code may impose conditions that discourage a potential acquirer, which could prevent an acquisition of our company in a transaction that could be beneficial for our equity holders. For example, under the Takeover Code, persons who acquire 5% or more of the shares of a company are required, within two working days of such acquisition, to disclose the aggregate shareholding and voting rights in the company to the company and to the stock exchanges on which the shares of the company are listed.

Additionally, holders of 5% or more of the shares or voting rights of a company who acquire or dispose of shares representing 2% or more of the shares or voting rights of the company must disclose, within two working days of such transaction their revised shareholding to the company and to the stock exchanges on which the shares of the company are listed. This disclosure is required even if the transaction is a sale which results in the holder’s ownership falling below 5%.

Indian regulations may regulate or restrict remittance of ADR dividend or conversion of ADR into Indian equity shares which may impact investor sentiments.

The reintroduction of dividend distribution tax rate or introduction of new forms of taxes on distribution of profits or changes to the basis of application of these taxes could adversely affect the returns to our shareholders.

 


 

Effective fiscal 2020, we expect to return approximately 85% of the free cash flow cumulatively over a five year period through a combination of semi-annual dividends and/or share buyback and/or special dividends, subject to applicable laws and requisite approvals, if any. Free cash flow is defined as net cash provided by operating activities less capital expenditure as per the consolidated statement of cash flows prepared under IFRS. Dividend and buyback include applicable taxes. We declare and pay dividends in Indian rupees. The Finance Act 2020 has replaced the Dividend Distribution Tax with the classical system of dividend taxation wherein dividend income will be taxed in the hands of the shareholders at their respective applicable tax rates. In light of the above changes under the Income-Tax Act, a company paying dividends to shareholders is required to do withholding of tax at the applicable rates prescribed under Income Tax Act read along Tax Treaty with respective countries (together with MLI as applicable) subject to providing various Tax forms including Tax Residency certificate by non-resident shareholders.

If the effective rate of tax at source on dividend increases in future, or new forms of taxes on distribution of profits are introduced, the dividend amount receivable by our shareholders after taxes may decrease further.

Indian listed companies which have made a public announcement in respect of a buyback of shares after July 5, 2019, are liable for additional income tax on the buyback of shares of listed companies under section 115QA of the Income Tax Act. Therefore, all Indian companies are subject to tax on buyback of shares. Correspondingly, an income tax exemption to shareholders under section 10(34A) of the Income Tax Act is provided.

 

Item 4. Information on the Company

COMPANY OVERVIEW

 

Infosys is a leading provider of consulting, technology, outsourcing and next-generation digital services, enabling clients around the world to create and execute strategies for their digital transformation.

Our vision is to build a globally respected organization delivering best-of-breed business solutions, leveraging technology, delivered by best-in-class people. We are guided by our value system which motivates our attitudes and actions. Our core values are Client Value, Leadership by Example, Integrity and Transparency, Fairness and Excellence (C-LIFE).

Our primary geographic markets are North America, Europe, rest of the World, and India which generated 61.7%, 24.8%, 10.6% and 2.9% of our revenues in fiscal 2022 respectively. We serve clients in the following industries: financial services and insurance; retail; consumer packaged goods and logistics; communication; telecom OEM and media, energy, utilities, resources and services; manufacturing; hi-tech; life sciences and health care.

Our revenues grew from $10,939 million in fiscal 2018 to $16,311 million in fiscal 2022, representing a compound annualized growth rate of 10.5%. Our net profit grew from $2,486 million to $2,968 million during the same period, representing a compound annualized growth rate of 4.5%.

Between March 31, 2018, and March 31, 2022, our total employees grew from 204,107 to 314,015, representing a compound annualized growth rate of 11.4%.

 


 

A. HISTORY AND DEVELOPMENT OF THE COMPANY

We were incorporated on July 2, 1981, in Pune, Maharashtra, India, as Infosys Consultants Private Limited, a private limited company under the Indian Companies Act, 1956. We changed our name to Infosys Technologies Private Limited in April 1992 and to Infosys Technologies Limited in June 1992, when we became a public limited company. In June 2011, we changed our name from Infosys Technologies Limited to Infosys Limited, following approval of the name change by our Board, shareholders, and the Indian regulatory authorities. The name change was intended to reflect our transition from a provider of technology services to a partner with our clients solving business problems by leveraging technology. We made an initial public offering of equity shares in India in February 1993 and were listed on stock exchanges in India in June 1993. We completed our initial public offering of American Depositary Shares (“ADSs”) in the United States in 1999. In August 2003, June 2005 and November 2006, we completed sponsored secondary offerings of ADSs in the United States on behalf of our shareholders. Each of our 2005 and 2006 sponsored secondary offerings also included a Public Offering Without Listing in Japan. In 2008, we were selected as an original component member of 'The Global Dow', a worldwide stock index made up of 150 leading blue-chip stocks. Following our voluntary delisting from the NASDAQ Global Select Market on December 11, 2012, we began trading of our ADSs on the NYSE on December 12, 2012, under the ticker symbol INFY. We were inducted into the Dow Jones Sustainability Indices in fiscal 2018.

Refer to Note 2.20 “Related party transactions” in Item 18 of this Annual Report on Form 20F for the list of our subsidiaries.

The address of our registered office is Electronics City, Hosur Road, Bengaluru-560 100, Karnataka, India. The telephone number of our registered office is +91-80-2852-0261. Our agent for service of process in the United States is CT Corporation System, 1350 Treat Boulevard, Suite 100, Walnut Creek, CA 94597-2152. Our website address is www.infosys.com and the information contained in our website does not constitute a part of this Annual Report on Form 20F.

Principal Capital Expenditures and Divestitures

Capital expenditure

In fiscal 2022, 2021 and 2020, we spent $290 million, $285 million and $465 million, respectively, on capital expenditures. All our capital expenditures were financed out of cash generated from operations. As of March 31, 2022, we had contractual commitments of $164 million for capital expenditure. These commitments included $109 million in domestic purchases and $55 million in overseas commitments.

Acquisition

On April 20, 2022, Infosys Consulting Pte. Ltd (a wholly owned subsidiary of Infosys Limited) completed the acquisition of oddity, a Germany-based digital marketing, experience, and commerce agency, for a total consideration of up to EUR 50 million (approximately ₹420 crore), which includes contingent consideration, management incentives and bonuses. This acquisition is expected to strengthen the Group's creative, branding and experience design capabilities in Germany and across Europe. To consummate this transaction, Infosys Consulting Pte. Ltd., had simultaneously acquired Infosys Germany GmBH (formerly Kristall 247. GmBH).

B. BUSINESS OVERVIEW

 

OUR INDUSTRY

Software and computing technology are transforming businesses in every industry around the world in a profound and fundamental way. During fiscal 2022, we witnessed an acceleration in the adoption of digital technologies as businesses attempted to reimagine their cost structures, increase business resilience and agility, personalize experiences for their customers and employees, and launch new and disruptive products and services.

Leveraging technologies and models of the digital era to both extend the value of existing investments and, in parallel, transform and future proof businesses, is increasingly becoming a top strategic imperative for business leaders. From an IT perspective, the renewal translates to re-imagining human-machine interfaces, extracting value

 


 

out of digitized data: building next generation software applications & platforms harnessing the efficiency of distributed cloud computing, and modernizing legacy technology landscapes and strengthening information security and data privacy controls.

The fast pace of technology change and the need for technology professionals who are highly skilled in both the traditional and digital technology areas are driving businesses to rely on third parties to realize their business transformation. Several new technology solution and service providers have emerged over the years, offering different models for clients to consume their solution and service offerings such as data analytics companies, software-as-a-service businesses, cloud platform providers, digital design boutiques, and specialty BPM firms.

 

During fiscal 2022, businesses around the world continued to battle disruptions due to the COVID-19 pandemic, balancing employee well-being, new ways of remote and hybrid working and managing the changing expectations of employees and customers.  

 

The future of the technology industry is being shaped by the following trends:

 

 

An accelerating demand for IT services with digital becoming mainstream and new growth pockets e.g.,

cloud, AI, cybersecurity, IoT and immersive technologies

 

A significant increase in enterprise spending on hybrid, multi-cloud led transformation

 

A proliferation of tech natives and large enterprises reinventing digital business models

 

An intense war for talent as clients embrace new ways of working, coupled with scarcity of niche digital skills

 

Environmental, Social and Governance (ESG) becoming a strategic theme for all stakeholders of an enterprise

 

OUR STRATEGY

Our strategic objective is to build a sustainable and resilient organization that remains relevant to the agenda of our clients, while creating growth opportunities for our employees, generating profitable returns for our investors and contributing to the communities that we operate in.

Our clients and prospective clients are faced with transformative business opportunities due to advances in software and computing technology. These organizations are dealing with the challenge of having to reinvent their core offerings, processes and systems rapidly and position themselves as “digitally enabled”. The journey to the digital future requires not just an understanding of new technologies and new ways of working, but a deep appreciation of existing technology landscapes, business processes and practices. Our strategy is to be a navigator for our clients as they ideate, plan and execute on their journey to a digital future.

 

In 2018, we embraced a four-pronged strategy to strengthen our relevance with clients and drive accelerated value creation:

 

1.

Scale Agile Digital

 

2.

Energize the Core

 

3.

Reskill our People

 

4.

Expand Localization

 

We believe the investments we have made, and continue to make, in our strategy will enable us to advise and help our clients as they tackle the current market conditions. Further, we have been able to successfully enable most of our employees worldwide to work remotely and securely – giving us the operational stability to deliver on client commitments and ensuring our own business continuity.

 

Over the last four years, we have executed on this strategy and generated significant outcomes as described further below:

 

1.

Scale Agile Digital: Our revenue from digital technology related services and solutions has more than doubled in the last three years, and currently comprises 57% of our total revenue. We are rated as a “leader” in 54

 


 

industry analyst ratings across our digital offerings. These outcomes are a result of investments we have made to expand our digital footprint via reskilling of our employees, targeted acquisitions, strong ecosystem partnerships, innovation experience centers across the world, intellectual property development, reconfiguring our workspaces for agile software development and enhancing our brand.

Our human experience-related services expanded with the opening of eight innovation hubs, six digital studios, 12 proximity centers and 20 living labs around the world.  During the fiscal, we entered into a definitive agreement to acquire oddity to augment our human experience capabilities in Europe. Through our academia partnerships with Purdue, Trinity, RISD and eCornell, we have trained over 4,500 employees in niche digital skills.

Our Insight and data analytics services and solutions were further strengthened with the launch of our Infosys Applied AI solutions, coupled with the Infosys Data Workbench. Our AI platform, Infosys Applied AI, helps enterprises adopt a comprehensive approach and roadmap to scaling enterprise-grade AI for their businesses. With advances in next-generation computing power, ready access to datasets on the cloud to train Machine Learning models and consumable Artificial Intelligence (AI) services, our solutions enable our clients to generate insights from their data and open opportunities for data monetization.

Our Innovate-related services and solutions are boosted by workspaces that have been specifically redesigned for agile software development, teams reskilled in agile methodologies, certified scrum masters and capabilities in horizontal technologies such as 5G, autonomous tech, product engineering, internet of things and blockchain.

Our Accelerate-related services are aimed at rapidly transforming our clients’ legacy technology landscapes and processes with digital technology. We invested in and built strong partnerships with cloud hyperscalers such as AWS, GCP and Microsoft Azure, and SaaS providers. In fiscal 2022, we expanded our integrated cloud offering Infosys Cobalt™, which now offers over 35,000 cloud assets and over 300 industry cloud solution blueprints.  Infosys Cobalt™ is helping enterprises to securely access cloud capabilities with the assurance of single-point accountability for outcomes.

We launched Infosys Equinox, our flagship digital commerce platform, which is a set of core microservices encompassing all digital commerce scenarios to help enterprises rapidly build and deploy features across all touchpoints and channels, without the friction associated with legacy platforms.

Our Automation and AI services grew on the back of our alliances with leading Robotic Process Automation (RPA) solution providers and niche AI players, powered by our best-in-class solutions, IPs and frameworks. We have automated over 20,000+ processes for our clients and have over 1,000 ready use cases across industries.

Our Assure services, in software testing and cybersecurity, continued to grow with investments in Cyber Gaze, our cybersecurity dashboard and suite of related applications.

2.

Energize the Core: Leveraging automation and AI, we are winning and executing several engagements for our clients to modernize their core legacy technology and process landscapes. We made significant investments in our “Live Enterprise” platform, including our Bot Factory of preconfigured automation bots and Live Enterprise Application Management Platform (“LEAP”), our platform for optimizing large scale application maintenance and reengineering.

 

In fiscal 2022, we won a total contract value of over US$ 9.5 billion in large deals, continuing to demonstrate our capabilities and competitiveness in executing complex transformation programs. In addition, investments in our own internal systems, reimagination of our internal processes and automation of software development processes have helped increase our agility, boost productivity and enhance our competitiveness even in the current paradigm of remote working.

 

3.

Reskill our People: Continuous learning and reskilling has always been integral to our operating model. We operate our reskilling program with the twin objectives of increasing fulfillment of demand for digital skills in

 


 

client projects and for enriching the expertise of our global workforce in next generation technologies and methodologies. We invested in, and scaled, our digital reskilling program globally.

 

Lex, our inhouse developed, anytime-anywhere-learning platform, offers over 13,700 courses curated for easy consumption on mobile devices with advanced telemetry, gamification and certification features. Over 2,99,000 of our employees use Lex and are spending approximately 2.3 million training days compared to 1.9 million in the last fiscal with close to 45 minutes per day on average for learning activities.

 

4.

Expand Localization: With the objective of creating differentiated talent pools and ecosystems in our markets, we made significant investments in expanding our local workforce in the United States, UK, Europe, Japan, China and Australia. We established innovation hubs, near-shore centers and digital design studios across geographies. Further, we expanded our university and community college partnerships in all these regions to aid internships, recruitment, training and joint research. In fiscal 2022, we recruited over 14,805 employees locally in our markets, of which 3,650 were fresh graduates. This initiative also significantly de-risks our operations from regulatory changes related to immigration policies.

 

Looking ahead, and to continue staying relevant to the emerging needs of our clients, our strategic areas of focus for the next few years will be to further:

 

Scale our cloud capabilities, especially around cloud advisory, data on cloud, cloud security, SaaS, PaaS, IaaS and private cloud;

 

Expand capabilities in key digital technology areas such as AI, product engineering, cybersecurity and human experience;

 

Strengthen our employee value proposition for the newer contexts of work and workplace;

 

Run our operations in a cost-effective and agile manner, including increasing the levels of automation in our service delivery;

 

Deliver on our ESG commitments, while at the same time enabling our clients to realize their sustainability goals.

OUR STRUCTURE

Our go-to-market business units are organized as:

 

Financial Services and Insurance

 

Retail, Consumer Packaged Goods and Logistics

 

Communications, Telecom OEM and Media

 

Energy, Utilities, Resources and Services

 

Manufacturing

 

Hi-Tech

 

Life Sciences and Healthcare

 

Others, which includes India, Japan, China, Infosys Public Services and other enterprises in public services

 

Our solutions have been primarily classified as digital and core.

 

Digital:

 

Experience

 

Insight

 

Innovate

 

Accelerate

 

Assure

 

 


 

 

Core:

 

Application management services

 

Proprietary application development services

 

Independent validation solutions

 

Product engineering and management

 

Infrastructure management services

 

Traditional enterprise application implementation

 

Support and integration services

 

Business Process Management

 

Our Products & Platforms include:

 

Infosys Finacle®

 

EdgeVerve

 

Infosys McCamish

 

Panaya®

 

Stater Mortgage Services

 

Wingspan®

 

Infosys Meridian

 

Infosys Helix

 

Infosys Equinox

 

Infosys Cyber Next

 

Infosys Applied AI

 

Infosys Live Enterprise Application Suite

 

Infosys Cortex

 

OUR SOLUTIONS AND CAPABILITIES

 

We provide our clients with a full range of business and technology solutions and capabilities, comprising:

 

1) Consulting

 

Infosys Global Consulting services help global corporations to develop solutions tailored to address their complex business challenges and create value through sustainable innovation. Our approach, with an eye on execution, combines creative thinking, industry expertise and global reach to enable companies achieve market-leading performance. We use design thinking to drive innovation for our clients while renewing their IT landscapes non-disruptively. We go beyond being traditional advisors and develop innovative strategies and solutions for clients by combining new disruptive technologies including AI and automation, open source software and start-up ideas.

We are defining, designing and delivering value to corporations across industries such as financial services, insurance, retail, consumer packaged goods, logistics, energy, utilities, healthcare, life sciences, manufacturing, communicationsresources, services (e.g. airlines, hospitality) and Hi-tech in the United States, Latin America, Europe, Asia, Australia, Canada, New Zealand and other geographies.

We offer consulting services in the areas of Business Transformation, Strategy and Architecture, Supply Chain, Enterprise Processes, Enterprise Applications, Digital Transformation, Insights & Analytics, and Change Management & Learning.

Business Transformation: We enable clients to define and deliver technology-enabled transformations of their business. We also help clients implement their transformation strategy, including mergers & acquisitions, and manage and govern these programs.

 


 

Strategy and Architecture: We enable clients to get the best value from technology by developing an IT strategy, optimizing applications and infrastructure, implementing IT operating models, and governing their technical architecture for reliability and security.

Supply Chain: We optimize product flow from planning and procurement through reverse logistics by applying innovative digital and automated solutions. Our point and end-to-end solutions focus on reducing cost and increasing efficiency using process and technology tools across the product supply chain.

Enterprise Processes: We design the overall process model and eliminate organizational gaps to help clients achieve efficient processes. We also aid in building their supply chain and operation capabilities, addressing key challenges in finance functions and enhancing employee productivity.

Enterprise Applications: We offer Enterprise Application-enabled business transformation programs, and design and implementation of Oracle and SAP solutions. Our experience and knowledge in HANA strategy and technical architecture help us build HANA capabilities for clients. We offer HANA advisory and center of excellence services, platform services and business suite for SAP HANA (S/4).

Digital Transformation: Enabling clients to focus on their complete value chain, we offer customer relationship management, multi-channel commerce and digital marketing to improve customer experience and increase customer acquisition.

Insights and Analytics: We help clients utilize data, insights and real-time predictive analysis for better decision-making and optimizing processes. We provide a holistic service package from strategy to implementation, as well as advice on running master data management programs internally or externally.

Change Management and Learning: We help clients define and implement change agendas to streamline business objectives and enable new operational structures. We leverage latest technologies and social trends to help them enhance and retain knowledge, reduce learning costs, and comply with regulatory requirements.

Infosys Knowledge Institute

 

The Infosys Knowledge Institute (“IKI”) harnesses the collective intellectual capital of our employees, clients, partners, and academics to develop and share a deeper understanding of the business impact of technology and market trends. Combining surveys, quantitative analysis, and expert interviews, IKI creates perspectives, benchmarks, and diagnostic tools on trends across industries and functions. Current research themes include sustainability, artificial intelligence, data analytics, cloud, modernization, digital commerce, agile methods, and cybersecurity. Major works include the Digital Radar maturity assessment, TechCompass series, Practical Sustainability book and the Tech Navigator for future trends. IKI also publishes regularly in leading business and technology media and conducts roundtables and seminars.  For more information, refer to our Company’s website.

 

 

2) Enterprise Solutions

SAP

The Infosys SAP Practice provides SAP services to help our clients transform their operations, streamline and standardize business processes to ensure consistency across countries, consolidate platforms, and replace legacy systems with SAP applications. Our core SAP offerings include end-to-end SAP-enabled business transformation, S/4 HANA cloud transformation, package evaluation, package implementation services, global deployments, upgrades, master data management, business intelligence and analytics (HANA and S/4HANA), integration, mobility solutions, enterprise risk management, enterprise performance management, SAP basis and technology, and production support and maintenance services. We have a strong focus on the latest SAP technologies and products, and also provide platform-based offerings to our clients. Additionally, this Practice has expertise in industry-specific SAP solutions.

 


 

Oracle

The Infosys Oracle Practice provides end-to-end Oracle offerings to help transform our clients’ businesses and Enterprise Resource Planning (“ERP”) landscape. Our focus is on Oracle implementations, business transformation services, global rollouts, and application development, support and maintenance offerings. We have deep expertise across Oracle products and platforms, including next-generation offerings in Fusion Apps, Exadata capabilities, and Oracle Cloud offerings in Oracle Cloud Infrastructure, Human Capital Management and Customer Relationship Management (“CRM”). We have developed industry-specific Oracle solutions that our clients have implemented. We have also made significant investments in delivering core Oracle technologies, including the establishment of exclusive joint innovation centers and Centers of Excellence that are used in our client engagements.

Enterprise Application Integration (“EAIS”)

The EAIS Practice helps customers renew their core business and innovate into new business through accelerated digitization in our focus areas - experience, digitization, connected devices, and new business models. At the core of EAIS is bringing together disparate systems through the use of next generation integration technologies along with best of breed enterprise applications. The fundamental themes of our offering involve helping customers renew their core business and innovate into new business through accelerated digitization of processes and technology, Service Oriented Architecture (“SoA”), Digital Process Automation (“DPA”), BPM, and Application Program Interface (“API”) along with Supply Chain Management (“SCM”) solutions like Maximo. The focus areas are:

 

The SCM & Enterprise Asset Management (“EAM”) Practice, which has in-depth expertise in creating point solutions on Order Management Systems (“OMS”), Warehouse Management Systems (“WMS”), Planning, Procurement and EAM solutions for retail, manufacturing, energy, communications and financial services industries. EAIS also has multiple product offerings including Ariba, Blue Yonder, Sterling OMS, Manhattan WMS, and IBM Maximo.

 

The SoA & EAI Practice, which offers standardized and centralized integrated solutions to optimize SoA transformation for global enterprises with in-depth and clear-cut SoA Strategy, Architecture and Implementation. With proven capabilities to build industry-related solutions on various technology platforms, this Practice offers competitive and flexible engagement models with seamless delivery using automated integrated platforms. Product offerings include TIBCO, IM, SAG/WEBMETHODS and BIZTALK.

 

The API & Microservices Practice, a dedicated competency focused on implementing APIs as the new method of connecting and developing new applications, within and outside the enterprise. The API Economy is about instrumenting the systems, by carving fire-lanes of APIs and managing APIs using modern tools, so that evolution of frontends and back-ends can be decoupled. A dedicated competency at EAIS is involved in executing API management projects, building skills on API management, and creating thought leadership in API management space, with experts across multiple API solutions.

 

BPM Solutions Practice, to help global enterprises overcome business challenges through process orchestration, rules implementation, simplifying business process, improving productivity and reducing costs, and time-to-market.

 

Microsoft Business Applications Services Practice

 

Our focus is to help our clients transform to agile, live and digital enterprises with renewed Business Applications across Enterprise Functions of Supply Chain, Finance, Distribution, Sales, Marketing, Service, Operations, Omni Channel, Smart Retail, and Customer Insights. Complemented by MS Power Platform which enables to automate Digital Transformation on Edges & Last Mile Experience.

 

The Microsoft Dynamics Practice, which caters to the business needs of both large enterprises and mid-sized organizations by providing end-to-end services on Microsoft Dynamics™ AX, Microsoft Dynamics™ NAV and Microsoft Dynamics™ CRM. These solutions lower the total cost of ownership and ensure higher and quicker return on investment, thus enabling customers to use Microsoft Dynamics™ to maximize their business value and improve their competitiveness.

 

 


 

 

Enterprise Cloud Application Solutions (“ECAS”)

The ECAS Practice has been a Salesforce partner for more than a decade and provides end-to-end consulting, implementation, integration, and support services on customer experience platforms that include Sales Cloud, Service Cloud, Marketing Cloud, App Cloud, Community Cloud, Heroku, Internet of Things (IoT), Wave Analytics, and many AppExchange technologies. As Platinum partners of Salesforce, we have liaised with Salesforce and invested heavily in creating Centers of Excellence. We have formed valuable collaborations with other Salesforce ISV partners and have capabilities in Apttus, CloudSense, CloudCraze, ServiceMax, and Financialforce. We have vertical competencies on Health Cloud and Financial Services Cloud and have developed native Salesforce solutions for life sciences, consumer packaged goods (“CPG”), retail, manufacturing, and high-tech micro-verticals.

In October 2018, we completed the acquisition of Fluido, a leading Salesforce advisor and consulting partner in the Nordics region and a recognized leader in cloud consulting, implementation and training services which enables us to execute on our strategy to help clients navigate the next in their digital transformation journey. This acquisition strengthens our position as a leading Salesforce enterprise cloud services provider and enhances our ability to provide clients an unparalleled cloud-first transformation.

In March 2020, we completed the acquisition of Simplus, one of the fastest growing Salesforce Platinum Partners in the United States and Australia. Simplus is a recognized leader and advisor in cloud consulting, implementation, data integration, change management and training services for Salesforce CPQ and billing applications with a broad clientele, across a variety of industries including high-tech, financial services, retail, healthcare, life sciences and manufacturing.

Through these acquisitions, we further elevated its position as an end-to-end Salesforce enterprise cloud solutions and services provider, offering clients unparalleled capabilities for cloud-first digital transformation.

Digital Design and Experience Capabilities

Digital technology continues to impact our world through its transformative capability and pervasive impact. Digital is at the top of the agenda for most of our clients, resulting in strong demand for our services. Infosys digital design and experience drives end-to-end digital transformation solutions for our clients to meet the rapidly ever-evolving demands of their consumers.

Our key offerings include:

 

Strategy & Consulting: Our multidisciplinary, broadly informed consulting team leverages the connected screen and touch point neutral strategies to help our clients effectively reimagine, reshape and retool their ’ businesses to drive rapid change and better position them for growth in a digital world.

 

 

Experience: We focus on enabling our customers to better connect with consumers, partners and employees. Our specific offerings in this area are an omni-channel experience, omni-channel commerce, digital marketing, and developing a workforce of the future.

 

 

Digitization: We focus on optimizing operations and simplifying processes for our customers, to enable them to provide better experiences. Our specific offerings in this area include the digitization and simplification of processes, business process management, process SaaSification (Software on the Cloud) wrap and renew and supply chain planning and fulfillment.

 

 

E-commerce: We combine strong digital commerce strategies and significant technology implementation with proven execution experience. Our partners represent the breadth and depth of front-office and back-office services, which drive end-to-end, world-class customer experience.

 

 

E2E Digital Operations: We address the consumer demands of the digital age by providing a turnkey service, which enables our clients to bring their digital advertising operations (AdOps, Search Engine Optimization, Search Engine Marketing, omni-channel commerce, social media) into the enterprise to maximize speed-to-market and personalization.

 

 


 

 

 

Mobility: As smart devices become increasingly more pervasive and intrinsic in our lives, enterprises are eagerly looking for ways to leverage this phenomenon and transform their businesses. The Mobility Practice at Infosys Digital plays a pivotal role in ‘smart devices-led digital transformation’ for our clients.

We accelerate the deployment of mobility-driven solutions through our pre-built solutions and reference architectures, industry-leading tools and frameworks, and an eco-system of innovative partner capabilities.

We continue to invest in research initiatives, experience design labs, the latest testing and automation tools, Digital Academy, User Experience Labs, and in our mobile centers of excellence along with enhancing the Infosys Equinox Digital Commerce and Marketing platform. Our digital alliances, acquisitions and partnerships with leading strategic and innovative players are essential to our clients with end-to-end capabilities across the consulting, creative, technology and operations functions.

Our acquisitions to accelerate Digital Design and Experience Capabilities include:

WongDoody: In May 2018, we completed our acquisition of WongDoody, a US based full service creative and consumer insights agency, which is our Experience design arm focused on North America. WongDoody currently has studios in Seattle, Los Angeles and New York and is part of our global connected network of Experience Design (“XD”) studios. WongDoody helps to leverage award-winning, globally recognized strategic and creative capabilities to create the digital products, services and campaigns of the future, helping align CMOs and CIOs around their most critical initiatives. By combining WongDoody’s customer insights and design, with Infosys’ global reach and technological strength we deliver an end-to-end solution, driving digital business transformation for the Forbes Global 2000.

 

Blue Acorn: In October 2020, we completed the acquisition of Blue Acorn iCi, an Adobe Platinum partner in the United States, and a leader in digital customer experience, commerce and analytics. This acquisition further strengthens Infosys’ end-to-end customer experience offerings and demonstrates its continued commitment to help clients navigate their digital transformation journey. Blue Acorn iCi brings to Infosys, significant cross-technology capabilities through the convergence of customer experience, digital commerce, analytics, and experience driven commerce services.

 

Oddity: In April 2022, we completed the acquisition of oddity, a Germany-based digital marketing, experience, and commerce agency. With more than 300 digital experts located in Stuttgart, Berlin, Cologne, Belgrade, Shanghai and Taipei, oddity is one of the largest independent digital agencies from Germany. This move further strengthens Infosys’ creative, branding and experience design capabilities, and demonstrates its continued commitment to co-create with clients and help them navigate their digital transformation journey.

Application Development Capabilities

We develop customized software solutions for our clients through projects that leverage a combination of our technical capabilities, domain understanding, consultative capabilities, intellectual property assets and methodologies. We aim to provide high-quality solutions that are secure, easy-to-deploy and modular, to facilitate enhancements and extensions. Our proprietary methodologies also allow our software applications to integrate stringent security measures throughout the software development lifecycle. Our vast pool of consultants and certified program management professionals help our clients execute both projects and large transformation programs. 

With the rapid embrace of digitization by our clients, Infosys has taken the lead to move away from the traditional waterfall development approach to an Agile and Scrum based approach supported by a robust DevOps framework. Infosys’ global Agile and Virtual Scrum (distributed Agile project execution platform) solutions embody the best practices developed from more than 1,000 projects. These best practices enable clients to leverage the benefits of globally distributed teams while retaining all the advantages of co-located Agile teams. Additionally, the service virtualization and continuous delivery frameworks, as part of the Infosys DevOps Ecosystem, ensure that, not just the development but also the delivery of IT solutions, embrace agility, which is the ultimate goal of our clients.

 


 

Our accelerated development ecosystem improves business agility and cycle time by leveraging standardized technical and business assets. Our Rapid Prototyping tool helps us engage with clients more effectively when gathering software requirements, and our Tabletop solution provides best-in-class collaboration to enable distributed story creation, design and development. Our Value Realization Method (VRM™) helps clients maximize business value early on in the lifecycle of a project, by driving measurable results along with Business Value Articulation, through process improvements, to ensure we track value effectively.

Application Management Capabilities

Our Application Management services help our clients reduce their cost of IT operations, deliver higher business value, and bring technology innovation to transform and grow their business. We bring-in efficiencies through an industrialized, IP-based service delivery model. Through our automation platform, we enhance productivity and ensure consistent high-quality service delivery. Using machine learning algorithms and natural language processing, we are able to mine rich insights from IT support data and drive IT improvement strategies.

We help improve business availability through proactive monitoring of critical business processes using one of our IPs, thus reducing the impact of any potential business disruption. We have a structured, tool-based approach towards application portfolio analysis, which helps our clients harvest more value from existing assets. We also help our clients tap new technologies, to further grow and transform their business.

We have a dedicated team, which continuously monitors technology and business trends and develops solutions and accelerators that enable us to deliver best-in-class application management services to our clients.

Application Modernization Capabilities

Our Application Modernization services help modernize legacy systems to enhance flexibility, mitigate risk, minimize disruption, and lower costs. We address issues in the legacy system such as multiple technology platforms, high cost of maintenance, unsupported systems, shrinking employee expertise, lack of integration, and web capabilities. The services provide a metrics-based framework to help our clients choose from various modernization methods – such as web enabling, re-engineering, re-hosting, componentization, and new development.

Independent Validation Solutions

Our Independent Validation Solutions Practice offers end-to-end validation solutions, and specialized testing services, such as SoA testing, data warehouse testing, package testing, test consulting and other testing services, to clients across various industry verticals. Also, in response to changing market and client demands, we have introduced new service offerings such as cloud testing, infrastructure testing, test environment management, agile testing and security testing. Our quality assurance solutions are aimed at building high reliability and predictability in our client technology systems, keeping in mind the time-to-market and optimization constraints.

 


 

We have invested internally in developing technology-based solutions for test lifecycle automation, non-functional testing and vertical-specific testing. We have also built alliances with leading test tool vendors such as Hewlett-Packard Company, IBM, Microsoft Corporation, CA Technologies, Inc., Parasoft Corporation, Micro Focus International plc, Compuware Corporation and TestPlant Ltd., and are involved in building joint solutions with some of these alliance partners. These testing solutions facilitate high reliability in our clients’ applications and products, while enabling us to deliver such solutions cost-effectively and with a reduced time-to-market. Our dedicated testing professionals are trained at an in-house testing academy in various areas, including industry domains, technology, quality processes, testing methodologies and project management. We also use a best-of-breed approach to include industry-standard tools and our proprietary IP to achieve significant benefits across the testing lifecycle through the Infosys Test Lifecycle Platform, test management and data testing workbenches.

Our engagements span multiple geographies across business lines of our clients. We provide a broad range of services, including independent testing, maintenance testing, package testing for implementations, upgrades and roll outs, functional automation, performance testing, test process maturity assessment, Test Center of Excellence design and implementation, quality assurance transformation, and user acceptance testing. We provide these offerings through a ‘Managed Testing Services’ model, with centers of specialization for test automation, performance testing, data warehouse testing, SoA testing, test data management, infrastructure testing and user acceptance testing. With our managed testing services model and our test consulting services, we have played a key role in transforming our clients’ testing organizations, leading to continuous improvements in quality at reduced costs.

Data and Analytics

Our Data and Analytics (“DNA”) service helps customers realize business value from their data and drive superior business performance through better visibility and decision-making.

We work with customers across the lifecycle of their data, right from defining their DNA strategy, to defining and implementing their enterprise information architecture, data acquisition and transformation from disparate data sources, and organizing data to arrive at meaningful conclusions and derive actionable information and insights that are delivered through multiple channels, including self-service options. We also prescribe solutions to their business problems; and create models to predict future outcomes of their business processes through the use of statistical analysis, data mining, mathematical modeling, predictive analysis and data visualization tools, which finally leads to the application of robotics, machine learning and business process automation that relies on continuously accumulated knowledge and data to improve the efficiency of their business process.

We help customers achieve all these using systems that can work with the huge data volumes and enable near real-time insights through high-speed data ingestion and processing capabilities. The ‘Infosys Information Platform’ provides such capabilities with a reduced time-to-market, and significantly lowers the cost envelope for driving insights and predictive and prescriptive analytics.

 

The practice’s service offerings include:

 

DNA Strategy Consulting: define DNA strategy, roadmap and governance, advice on technology, architecture choices and assist our clients build their data, analytics and business intelligence competency centers.

 

Big Data, Architecture and Technology Consulting: define and implement end-to-end enterprise information architecture and enable clients to move onto the Infosys Information Platform.

 

Data Monetization to discover and realize new insights-led opportunities, unique to the business, to amplify outcomes and also innovate in unexplored directions.

 

Data Modernization to build a boundaryless data landscape powered by the cloud to scale data and pervasive analytics to democratize its consumption.

 

Data Consulting to shape the strategies, processes, structures and functional blueprints required to industrialize data capabilities and effectively manage change through the evolution.

 

Data Operations to codify the complexity of a boundaryless data landscape into agile, easy-to-manage operations driven by extreme automation.

 


 

 

Data Integration and Extract, Transform and Load (ETL): provide end-to-end services for building enterprise data warehouses, data marts, and data stores. This includes building best-in-class data models or adopting industry-specific models and building the entire data provisioning layer using ETL tools.

 

Master Data Management (“MDM”), Data Quality and Governance: define and implement MDM platforms using tools and custom technologies, and industry-specific data quality and governance services.

 

Business Intelligence and Reporting: Our information delivery services include reporting, dashboards and analytics.

 

Mobile, Self-Service and Visualization Technologies: enable end-users with self-service Business Intelligence and enable its consumption on mobile platforms. We also build next-generation reporting systems using best-in-class visualization technologies.

 

Enterprise Performance Management: conceptualize and deliver enterprise performance management solutions that help corporations assess and analyze their performance around key KPIs, profitability analysis and the like, as well as applications that deliver capabilities based on financial consolidation and planning.

 

Data Mining and Predictive Analytics: design and develop data mining models, and predictive analytics systems.

Engineering Services Capabilities

Our Engineering services capabilities provides cutting-edge engineering solutions to support our clients across the product lifecycle of their offerings, from product conception and creation to sustenance and end-of-life management. This Practice features deep core and emerging engineering skills, and strong ecosystem partnerships, along with manufacturing and supply chain expertise that ranges from embedded firmware to composite material design. Our offerings enable clients to reduce time from concept to market, redesign products for new demands, and value-engineer for emerging markets. This is augmented by our investments in emerging technologies, which help clients gain from new business opportunities such as the IoT and Software Defined Networking.

We have over twenty years’ experience in delivering excellence to Fortune Global 500 clients across multiple industries, utilizing our Global Delivery Model to design, build, execute and manage complex projects requiring the integration of engineering services with IT and business process management (BPM). Our offerings include:

 

Mechanical products and systems, including the design and rendering of automotive, aircraft and industrial subsystems such as lightweight composite aero-structures, and design optimization leveraging knowledge-based engineering.

 

Communications engineering, including media services such as interactive TV solutions, large-scale network engineering, and enabling enterprise collaboration.

 

Electronic products and systems, ranging from new product development of home security and automation solutions and wearable medical devices to high-end advanced driver assistance systems (ADAS) connected car solutions.

 

Software Product Development Services incorporating new technologies that enable clients across multiple industries to further differentiate their offerings.

 

Product Lifecycle Management, including implementation, systems integration and solution development.

 

In 2020, we completed the acquisition of Kaleidoscope Innovation, a full-spectrum product design, development and insights firm innovating across medical, consumer and industrial markets, bolstering capabilities in the design of smart products. This acquisition demonstrates Infosys’ commitment to innovate for its clients and make meaningful impact on human lives through a combination of cutting-edge technologies. This collaboration further aims to revolutionize patient care, treatment, diagnostics and consumer health, across the world. With Kaleidoscope Innovation, Infosys will further strengthen its digital offerings and also its workforce, with a diverse talent pool having extensive knowledge of design and engineering.

 


 

Cloud and Infrastructure Management Capabilities

Our Cloud and Infrastructure services aim to be the most innovative service provider in the cloud and infrastructure services space. Our offerings are aimed at helping client organizations simplify and evolve their IT infrastructure for a digital future.

Increasingly, clients are migrating workloads to a hybrid environment, by benchmarking their internal IT infrastructure services on the basis of performance, cost, agility and reliability vis-à-vis private and public Cloud infrastructure. Infosys is poised to cater to this trend through our unique and comprehensive suite of solutions and methodologies based on ‘hybrid IT management’ and ‘workload migration to Cloud’.

At the same time, our industrialized service delivery and unified hybrid IT management approach deliver a simplified and responsive IT environment using the latest developments in automation, Cloud, analytics and mobility. With our automation assets, analytics-driven operations, and rapid environment deployment solutions, we have been able to reduce manual effort, improve asset utilization, and accelerate time-to-market.

Infosys has also made large investments to create comprehensive platforms and solutions aimed at addressing hybrid IT management and the industrialization of services. The platforms include:

 

Infosys Poly Cloud Platform: Today, most of the enterprises are in a pre-cloud era and have started to adopt cloud native, apps and platform-centric approaches. The Infosys Polycloud Platform, which enables enterprises to build vendor-agnostic solutions across cloud providers without worrying about getting locked in, while providing the flexibility to port from one provider to another. The Infosys Polycloud platform comprises the Smart Catalog, Telemetry Hub and an overall governance and security framework providing a seamless experience for multiple personas.

 

Infosys Automation Suite: Along with our IT operations analytics solution, this suite reduces manual effort significantly through process standardization, predictive analytics and workflow automation.

 

In 2020, we acquired GuideVision, one of the largest ServiceNow Elite Partners in Europe and an award winning enterprise service management consultancy specialised in offering strategic advisory, consulting, implementations, training and support on the ServiceNow platform. Through this acquisition, Infosys further enhances its digital capabilities, strengthens Infosys Cobalt portfolio of cloud services and reaffirms commitment to the growing ServiceNow ecosystem. GuideVision brings to Infosys, end-to-end offerings, including SnowMirror - a proprietary smart data replication tool for ServiceNow.

 

Infosys Cobalt

 

Infosys Cobalt is a set of services, solutions, and platforms that acts as a force multiplier for cloud-powered enterprise transformation. Infosys Cobalt helps businesses redesign the enterprise, from the core, and also build new cloud-first capabilities to create seamless experiences in public, private and hybrid cloud, across PaaS, SaaS, and IaaS landscapes. With Infosys Cobalt’s community leverage, enterprises can rapidly launch solutions and create business models to meet changing market needs while complying with the most stringent global, regional and industry regulatory and security standards.

 

 

Expand innovation with the cloud community and its 35,000 cloud assets - Enterprises can leverage the full potential of the cloud ecosystem and Infosys Cobalt’s thriving community of business and technology innovators to drive increased business value. Working grassroots up and extending seamlessly to partner with clients, the cloud community provides access to a catalog of over 35,000 assets to help businesses leverage the potential of the cloud ecosystem. An example is the Infosys payer B2B platform creating a disruptive marketplace for employers and providers to come together to manage the health of employees. The Infosys Cobalt cloud community, over time, will expand to include start-ups, partners, academia, gig workers and citizen cloud developers.

 

 

Speed-to-market with over 300 industry cloud solution blueprints and Infosys Cobalt Labs - With Infosys Cobalt, enterprises can have ready access to a growing portfolio of over 300 cloud-first solution blueprints. Infosys Enterprise Service Management Café, for example, is an AI-powered solution built over

 


 

 

the ServiceNow cloud platform, that delivers ready-to-launch applications. With Infosys Cobalt Labs, at Infosys global digital centers, businesses can also co-create new solutions and accelerate speed to market. More broadly, Infosys Cobalt Labs works with the Infosys partner ecosystem to pre-configure partnerships to prototype industry solutions as well.

 

 

Secure the globally dispersed enterprise – With Infosys Cobalt, regulatory and security compliance, along with technical and financial governance comes baked into every solution delivered. Enterprises count on Infosys Cobalt to securely access cloud capabilities and innovations from various partners with the assurance of the Infosys single-point accountability for secure outcomes.

 

Applied AI and Automation Capabilities

 

Infosys Applied AI helps enterprises adopt a comprehensive approach and roadmap to scaling enterprise-grade AI for their businesses. Infosys Applied AI converges the power of AI, analytics and cloud to deliver new business solutions and perceptive experiences. The integrated offering will also future-proof and efficiently scale AI investments enterprise-wide while managing the risks. With Infosys Applied AI, businesses can readily access, deploy and contextualize services from the Applied AI cloud.

 

This offering will serve businesses, across industries, in building resilience into their operating model and uncovering smart innovations that deliver renewed and intuitive customer experiences for the next normal.

 

 

Discover ready-to-deploy solutions across the value chain - Working with Infosys Applied AI, companies can discover ways for AI to make an impact across the enterprise. A growing portfolio of ready-to-use Infosys AI solutions can be quickly adapted to their specific business needs. For example, an American bank used one of these solutions to create an NLP-based expense claims management mobile app. Infosys Applied AI also helps enterprises uncover actionable insights from their data estates, open-source data, and curated data exchanges on the cloud to build new AI models and use cases. With Infosys Applied AI, businesses can create custom solutions in the AI living labs, orchestrating offerings from startups and the Infosys partner ecosystem comprising over 30 leading providers of intelligent automation, AI solutions, data solutions, and enterprise security.

 

 

Future-proof and efficiently scale AI enterprise-wide - With Infosys Applied AI, enterprises can build their AI cloud, access open source AI software as a service on their hybrid cloud infrastructure, and harness edge AI capabilities. This can work in tandem with any hyperscale cloud provider's services providing more choices and future-proofing investments. For example, a leading communication services provider created a machine learning workbench for data engineers to collaborate, deliver, and industrialize a catalog of real-time enterprise-wide business solutions. Enterprises can also take advantage of a range of cognitive automation services and platforms to meet their needs.

 

 

Derisk AI in the enterprise to manage reputational risks - Businesses can rely on Infosys' membership in consortiums working for AI standards development. With Infosys applied AI, analytics model interpretability, bias detection, and continuous performance monitoring are built into various stages of the product lifecycle, from development to deployment and use. For example, using Infosys applied AI, a machinery manufacturer analyzed warranty claims patterns to eliminate bias, from the data set and process, before reengineering and automating the claims approval process.

Infosys Center for Emerging Technology Solutions

The Infosys Center for Emerging Technology Solutions (iCETS) is the emerging technology solution incubation partner for Infosys’ clients and units. iCETS provides next-generation platforms and innovation-as-a-service to futureproof enterprise businesses. The focus is on incubating New Emerging eXploratory Technology (NEXT) solutions for our clients orchestrated by Infosys Living Labs.

iCETS enables enterprises to realize their Live Enterprise vision by developing and deploying next-generation offerings – such as LEAP, which has a platform-centric approach for A services that makes application management agile, intelligent, integrated and business-aligned. As a leader in data privacy, Infosys Enterprise Data Privacy Suite

 


 

(iEDPS), assists organizations in tackling the complexity and data privacy responsibilities of organizations to achieve both compliance and business productivity objectives. In order to address the increased cybersecurity threats for our clients businesses we have built CyberNext, a holistic security-as-a-service platform. Through Infosys Cortex, an AI-driven, cloud-first customer engagement platform, we transform digital customer service through purposeful communication and smart decision-making capabilities. Most of our platforms are designed to be platform-a-a-service offerings with IP / patent-led differentiation. These platforms have been able to bring in differentiated services while accelerating innovations for our clients.

Infosys Living Labs brings our entire innovation ecosystem to help clients meet their innovation-at-scale needs – on multiple dimensions. Here we proactively monitor and publish Trend Trees of Horizon 3 technologies and business trends. Assist our clients to foresee disruptions with Listening-Post-as-a-Service (LPaaS). Jointly working with our clients, we enable rapid prototyping, incubating and piloting innovative solutions. We recently launched Infosys Metaverse Foundry, an integral part of Infosys Living Labs that is driving the digital innovation agenda for enterprises racing to adapt and execute strategies for virtual-physical interconnections. It helps enterprises navigate the metaverse by partnering with them through the Discover-Create-Scale cycle.

We also instill a culture of innovation with our Be The Navigator program across large teams by providing shared innovation infrastructure for collaborative innovation and ensuring a seamless transition from proof of concept to large-scale implementations with our global innovation hubs. Our evolving partner ecosystem, including startups, universities and hyperscalers, plays a critical role in the increased velocity of ideas and solutions for our clients.

Infosys Innovation Network (IIN) is a well-orchestrated partnership between select startups, universities, and Infosys to incubate and bring the best of emerging tech innovations from across the globe to our clients. The IIN program aims to create lighthouse wins for clients to experiment and implement the art-of-the-possible leveraging our global innovation ecosystem. Infosys de-risks client adoption of technology innovations and solutions by carefully curating these startups, finding the right fit and implementing early pilots. Infosys has also established partnerships with key client Corporate Venture Capital firms to bring their portfolio startups on to Infosys’ network. Over the past 12 months, we’ve engaged with numerous startups and universities across geographies like the United States, Finland, Israel, and India, working in spaces like AI, fintech, cloud, cybersecurity, InsureTech, HealthTec, and more. ICETS has supported over 100 innovation programs for clients like, American telecom companies, large banking institutions, European national postal service, and more, by bringing together Infosys platforms, innovations, and networks. We act as the contextualizer, crucible and orchestrator to our clients driving next-generation innovations.

 

Business Process Management Capabilities

As part of our strategy, Infosys BPO has been renamed as Infosys BPM during fiscal 2018. This change in name is a true reflection of the paradigm shift in the nature of services that we offer and signifies our vision of ‘reimagining business processes’. Through our integrated ‘business domain people + software + empathy = humanware with ignited minds’ approach, we continue to co-create business value for our clients, by reshaping stakeholder experience.

Our BPM service offers services to operate, optimize and transform business processes. Infosys BPM enables clients to outsource several critical business processes that relate to specific industry verticals and functional horizontals, including digital business services, customer service, finance and accounting, human resource management, legal process management, supply chain operations, sourcing, procurement, and operational analytics.

Our objective is to meet our client’s business metrics by driving business value through process digitization, data driven decision making, automation, AI and vertical platforms, deep domain business expertise and enhanced visualization across the operations value chain. We are constantly working towards shaping ourselves as ‘advisors and practitioner consultants’ for our clients by enhancing the business efficiency, effectiveness and experience.

On May 23, 2019, Infosys took a majority shareholding in Stater N.V., that offers pure-play, end-to-end mortgage administration services in the Netherlands, Belgium and Germany. Stater is a market leader in the Benelux region, operating across the mortgage and consumer lending value chain with deep capabilities in digital origination, servicing and collection. Stater also brings deep European mortgage expertise and a robust digital platform to drive superior customer experience. Infosys is driving the digital transformation roadmap of Stater with accelerators such as dynamic workflow, API layers, RPA and analytics.

 


 

 

On April 1, 2019, Infosys completed the formation of a joint venture with Hitachi, Ltd., Panasonic Corporation and Pasona Inc., strategically enhancing its presence in Japan. The joint venture, formed by complementary, iconic companies coming together, helps to accelerate business process transformation leveraging digital procurement platforms for the local and global needs of Japanese corporations. Infosys brings its global expertise in procurement processes, consulting, analytics and digital technologies such as AI and RPA to the venture. Combined with Hitachi and Panasonic’s knowledge of their procurement functions and local teams, and Pasona’s human capital and BPM networks in Japan, the entity provides differentiated, end-to-end, efficient and high value procurement capabilities to corporations.

 

3) Products & Platforms

 

EdgeVerve

EdgeVerve Systems Limited, a wholly owned subsidiary of Infosys, develops innovative software products and offers them on premise and on the cloud. Our products help businesses develop deeper connections with stakeholders, power continuous innovation and accelerate growth in the digital world. We power our clients’ growth in rapidly evolving areas like banking, distributive trade, credit servicing, customer service and enterprise buying. Today EdgeVerve products and platforms are used by global corporations across industries such as financial services, insurance, retail and CPG, life sciences, manufacturing and telecom. Our solutions are available in two broad categories – Edge suite and Finacle®.

Infosys Edge

Edge suite includes – AssistEdge®, CollectEdge®, TradeEdge® and ProcureEdge®. The solutions focus on realizing business outcomes for clients by driving revenue growth, cost effectiveness and profitability. AssistEdge® is an award winning, proven and scalable platform that helps enterprises in service modernization through automation. It handles all aspects of automation – from end-to-end to assisted, and helps enterprises reduce operational costs and increase reliability of processes. CollectEdge® is an AI powered product designed to help lending organizations reduce delinquency rates, boost recoveries, improve operational efficiencies and enhance customer experience. TradeEdge® helps global companies, reach millions of new consumers and increase revenues while reducing non-productive inventory. ProcureEdge® helps global organizations to continuously discover and realize value across their Source-to-Pay (S2P) cycle through automation.

Finacle® 

Finacle® is an industry-leading universal banking solution suite. It addresses core banking, online banking, mobile banking, payments, treasury, origination, liquidity management, Islamic banking, wealth management, analytics and blockchain-based needs of financial institutions worldwide.

McCamish

 

Infosys McCamish offers products and services in Individual Life Insurance and Annuities, Employer sponsored Benefits and Retirements and Producer Management. In addition to providing the VPAS® Platform in License, and SaaS engagements, Infosys McCamish also provides end to end BPM Policy administration services on the VPAS® Platform which provides BPM and SaaS-BPM hybrid engagement options. The VPAS® platform is a comprehensive software suite that provides rich functional depth for servicing all types of insurance and annuity products across the industry value chain on a single platform. The fully digital platform includes both Customer (policy holder) and Agent portals and API integration with smart devices and IoT components such as smart video and chat bots. The digital platform minimizes human touch points and provides robotic process automations with Straight Through Processing built directly into the platform. Depending on the type of engagement, Infosys McCamish can leverage one or more of its engineering accelerators such as the time-tested McCAP (Conversion Accelerator Platform).

 

Panaya®

 

 


 

 

Panaya, an Infosys company, is a SaaS change automation solution that reduces the time, cost and risk required to deliver changes to ERP applications like SAP®, Oracle® EBS and Salesforce.com changes. Powered by big data analytics and aggregating since 2008, Panaya Release Dynamix Suite delivers real time insights that help organizations determine dependencies, accelerated testing and ensure business continuity. It continues to drive innovation by enabling the continuous delivery of business-driven changes to systems of differentiation. Panaya’s customer base spans over 1600 enterprises worldwide, including over a third of the Fortune 500 companies across various markets including Utilities, Oil & Gas, Automotive, Manufacturing, Pharmaceuticals, Infrastructure and Services.

 

Infosys Equinox

Infosys Equinox is a human-centric digital commerce and marketing platform that provides rich, hyper-personalized experiences across any channel and touchpoint to customers. Built on the future-ready MACH-X architecture, the platform delivers the right balance between agility and adaptability for enterprises. Backed by the technology and industry capabilities and partner ecosystem of Infosys, this can be the only digital commerce platform that our clients will ever need.

Infosys Helix

Infosys Helix is a Platform-Powered, AI-First, People-Centric suite that allows healthcare data to be analyzed, customized and democratized for different users in the ecosystem such as payers, providers, members and governments. The suite offers three platforms - Provider Lifecycle Management Platform, Payer On Cloud Platform and Payer B2B Platform.

OUR CLIENTS

We market our services to large enterprises throughout the globe. We have a strong market presence in North America, Europe and Asia Pacific.

Our revenues for the last three fiscal years by geography are as follows:

 

Geography

 

Fiscal

 

 

 

2022

 

 

2021

 

 

2020

 

North America

 

 

61.7

%

 

 

61.3

%

 

 

61.5

%

Europe

 

 

24.8

%

 

 

24.2

%

 

 

24.1

%

Rest of the World

 

 

10.6

%

 

 

11.6

%

 

 

11.8

%

India

 

 

2.9

%

 

 

2.9

%

 

 

2.6

%

Total

 

 

100.0

%

 

 

100.0

%

 

 

100.0

%

 

Our revenues for the last three fiscal years by business segment were as follows:

 

Business Segments

 

Fiscal

 

 

 

2022

 

 

2021

 

 

2020

 

Financial services

 

 

32.0

%

 

 

32.4

%

 

 

31.5

%

Retail

 

 

14.6

%

 

 

14.7

%

 

 

15.5

%

Communications

 

 

12.5

%

 

 

12.6

%

 

 

13.2

%

Energy, Utilities, Resources and Services

 

 

11.9

%

 

 

12.5

%

 

 

12.9

%

Manufacturing

 

 

11.0

%

 

 

9.4

%

 

 

10.1

%

Hi-Tech

 

 

8.2

%

 

 

8.5

%

 

 

7.7

%

Life Sciences

 

 

7.0

%

 

 

6.8

%

 

 

6.4

%

All Other segments

 

 

2.8

%

 

 

3.1

%

 

 

2.7

%

Total

 

 

100.0

%

 

 

100.0

%

 

 

100.0

%

 

For fiscal 2022, 2021 and 2020 our five largest clients together contributed 11.4%, 11.0% and 11.6%, respectively, of our total revenues.

 

 


 

 

The volume of work we perform for specific clients varies from year to year based on the nature of the assignments we have with our clients. Thus, a major client in one year may not provide the same level of revenues in a subsequent year. However, in any given year, a limited number of clients tend to contribute a significant portion of our revenues. Our revenues experience seasonality across certain quarters based on the billable effort that varies across quarters due to differences in the number of working days, number of holidays and variation in the amount of client spending across quarters.

 

SALES AND MARKETING OVERVIEW

 

We have organized our sales and marketing functions into teams, across 54 countries around the world, focusing on delivering digital solutions for specific industries and geographies. Our depth of geographic reach and industry knowledge allow us to leverage global expertise tailored locally to serve every client's needs. Our strategy focuses on articulating and demonstrating how we help enterprises navigate their next and become a Live Enterprise.

 

We aspire to position Infosys as the next-generation digital services company that helps enterprises steer through to the next milestone of their digital journey. Our brand is built around the premise that our four decades of experience in managing the systems and workings of global enterprises uniquely positions us to be navigators for our clients. We do it by enabling enterprises with an AI-powered Core. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our Always-on Learning foundation drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Our localization investments in talent and digital centers help accelerate the business transformation agenda. In this way, we help businesses continuously evolve into responsive Live Enterprises.

COMPETITION

We experience intense competition in traditional services and see a rapidly changing marketplace with new competitors in niche technology areas who are focused on agility, flexibility and innovation.

We typically compete with other large global technology service providers in response to requests for proposals. Clients often cite our industry expertise, comprehensive end-to-end service capability and solutions, ability to scale, digital capabilities, established platforms, superior quality and process execution, distributed agile global delivery model, experienced management team, talented professionals and track record as reasons for awarding us contracts.

We potentially see emerging competition to our services from niche software-as-a-service companies, cloud platform companies and, insourcing of technology services by the technology departments of our clients.

HUMAN CAPITAL

Our professionals are our most important assets. We believe that the quality and level of service that our professionals deliver are among the highest in the global technology services industry. We are committed to remaining among the industry’s leading employers.

As of March 31, 2022, we employed 314,015 employees, of which 297,859 are professionals involved in service delivery to clients, including trainees. During fiscal 2022, we added 54,396 new hires, net of attrition. Our culture and reputation as a leader in the technology services industry enables us to recruit and retain some of the best available talent in India and other countries we operate in.

We have built our global talent pool by recruiting students from premier universities, colleges and institutes in India and through need-based hiring of project leaders and middle managers across the globe. We recruit students who have consistently shown high levels of achievement from campuses in India. We also recruit students from campuses including the United States, the United Kingdom, Australia, Singapore, Japan, Germany, Canada, Mexico and China. We rely on a rigorous selection process involving aptitude tests and interviews to identify the best applicants. This selection process is continually assessed and refined based on the performance tracking of past recruits.

During fiscal 2022, due to lockdown in most countries we hire in, we had to innovate and pivot our recruitment process to conduct interviews virtually. We developed Infosys InTap platform and used it to complete the

 


 

recruitment process. Likewise, the employee joining process also had to be pivoted to allow remote joining and induction. Our Launchpad tool provides a guided flow for our new hires throughout the onboarding process, making the entire process paperless and faster resulting in faster deployment on projects.

During fiscal 2022, we received 5,866,636 employment applications, interviewed 523,385 applicants and extended offer of employment to 222,500 applicants. These statistics do not include our subsidiaries.

INTELLECTUAL PROPERTY

Our intellectual property rights are critical to our business. We rely on a combination of patent, copyright, trademark and design laws, trade secrets, confidentiality procedures and contractual provisions to protect our intellectual property. As on March 31, 2022, we have 684 pending or registered patents in India, EU, US and other key jurisdictions. Infosys Limited and its subsidiaries also have 839 trademarks pending or registered across classes identified for various goods and services across 51 countries. We require employees, independent contractors and whenever possible, vendors to enter into confidentiality agreements upon the commencement of their relationships with us. These agreements generally provide that any confidential or proprietary information developed by us or on our behalf be kept confidential. These agreements also provide that any confidential or proprietary information disclosed to third parties in the course of our business be kept confidential by such third parties. However, our clients usually own the intellectual property in the software we develop for them.

We regard our trade name, trademarks, service marks and domain names as important to our success. We rely on the law to protect our proprietary rights to them, and we have taken steps to enhance our rights by filing trademark applications where appropriate. We have obtained registration of our key brand ‘INFOSYS’ as a trademark in both India and in the United States. We also aggressively protect these names and marks from infringement by others.

CYBERSECURITY

 

We have designed a robust cyber security strategy to minimize cyber security risks through a three-pronged approach – Secure by Design, Secure by Scale, and Secure the Future. Our focus on serving our clients with assured digital trust stems from the right alignment of our strategy to our business goals, backed by a robust cyber security framework. Our Cyber Risk Management is a robust program that identifies, analyzes, prioritizes, treats, and monitors cyber risks across the enterprise. The Cyber Risk Assessment Framework is aligned to ISO 31000, ISO 27001, and ISO 27005.

 

Our cyber security program is managed by our dedicated enterprise Information Security Group, under the leadership of our Chief Information Security Officer. The Board and the senior management oversees execution of cyber security program. The cybersecurity sub-committee of the Board assesses cyber security risks and our preparedness to mitigate and react to such risks. A high-level working group, the enterprise Information Security Council (“ISC”) is responsible for governing and overseeing our Information Security Management System. ISC focuses on establishing, directing, monitoring, and executing the information security program with representation from our various departments and business.

 

We have implemented multi-layered controls with a defense-in-depth approach, supplemented by policies, processes, controls (preventive, detective, and corrective). Our strategy focusses on four areas: transparency & experience, continual improvement & compliance, cyber resilience, and building & maintaining a positive cyber security culture within the organization. Our security program is designed to provide the assurance that required controls and processes are implemented, monitored, measured, and improved continuously to mitigate Cyber Risks across Cyber Security domains.

 

In our efforts to reduce the attack surface, we ensure critical internal as well as client operations are undertaken from isolated environments. This reduces the probability of the spread of threats between Infosys and its client landscapes, or vice versa, should there be a breach in either of the environments. Our multi-layered security process and technology controls help in this regard.

 


 

EFFECT OF GOVERNMENT REGULATION ON OUR BUSINESS

Regulation of our business by the Indian government affects us in several ways. We benefit from certain tax incentives promulgated by the Government of India, including the export of IT services from Special Economic Zones (“SEZs”). As a result of such incentive, our operations have been subject to relatively lower Indian tax liabilities. The Taxation Laws (Amendment) Act, 2019 has provided an option to domestic companies to opt for concessional tax rate of 25.17% under section 115BAA of the Income Tax Act subject to certain conditions including not availing certain deductions or exemptions under the Income Act.

 

We have also benefited from the liberalization and deregulation of the Indian economy by the successive Indian governments since 1991. However, there are restrictive Indian laws and regulations that affect our business, including regulations that require us to obtain approval from the RBI and / or the Ministry of Finance of the Government of India in certain cases, to acquire companies incorporated outside India and regulations that require us, subject to some exceptions, to obtain approval from relevant government authorities in India in order to raise capital outside India. The conversion of our equity shares into ADSs is governed by guidelines issued by the RBI. 

The Indian Companies Act, 2013 has introduced the concept of compulsory corporate social responsibilities. As per the Indian Companies Act, 2013, all companies having net worth of rupees five hundred crore or more (approximately $66 million), turnover of rupees one thousand crore or more (approximately $132 million) or a net profit of rupees five crore or more (approximately $1 million) during any financial year will be required to constitute a Corporate Social Responsibility (CSR) Committee of the board of directors and spend at least 2% of their average net profit for the immediately preceding three financial years on CSR. The CSR committee should consist of three or more directors, at least one of whom will be an independent director, and the Company should have a CSR policy approved by the Board. Consequent to the requirements of the Indian Companies Act, 2013, $57 million was contributed towards corporate social responsibility activities during fiscal 2022.

The ability of our technology professionals to work in the United States, Europe and in other countries depends on the ability to obtain the necessary visas and work permits as described in Item 3 – Risk Factors.

LEGAL PROCEEDINGS

 

The Group is subject to legal proceedings and claims, which have arisen in the ordinary course of business. The Group’s management reasonably expects that these legal actions, when ultimately concluded and determined, will not have a material and adverse effect on the Group’s results of operations or financial condition.

C. ORGANIZATIONAL STRUCTURE

Refer to Note 2.20, Related Party transactions under Item 18 of this Annual Report on Form 20-F for details about our subsidiaries.

D. PROPERTY, PLANT AND EQUIPMENT

The campus of our corporate headquarters is located at Electronics City, Bengaluru, India. Infosys City consists of approximately 4.7 million square feet of land and 6.4 million square feet of operational facilities. The campus features, among other things, an Education, Training and Assessment unit, a Management Development Center and extensive state-of-the-art conference facilities.

Additionally, we have leased independent facilities measuring approximately 861,000 square feet in Electronics City which accommodate approximately 9,200 employees.

Our capital expenditure on property, plant and equipment for fiscal 2022, 2021 and 2020 was $290 million, $285 million, and $465 million, respectively. All our capital expenditures are financed out of cash generated from operations. As of March 31, 2022, we had contractual commitments for capital expenditure of $164 million.

Our software development facilities are equipped with a world-class technology infrastructure that includes networked workstations, servers, data communication links and videoconferencing.

 


 

Currently, we have presence in 247 locations across 54 countries. Appropriate expansion plans are being undertaken to meet our expected future growth.

 

Our most significant owned and leased properties are listed in the table below.

 

Location

 

Building

Approx.

Sq. ft.

 

 

Seating

capacity

 

 

Ownership

 

 

Land

Approx.

Sq. ft.

 

 

Ownership

 

Software Development Facilities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bengaluru (Infosys City Main Campus), Karnataka

 

 

6,369,958

 

 

 

35,231

 

 

Owned

 

 

 

4,736,303

 

 

Owned

 

Bengaluru Sarjapur & Billapur, Karnataka

 

 

 

 

 

 

 

 

 

 

 

15,216,177

 

 

Owned

 

Bengaluru Attibele, Karnataka

 

 

 

 

 

 

 

 

 

 

 

2,333,301

 

 

Owned

 

Bhubaneswar (Chandaka Industrial Park), Orissa

 

 

1,375,898

 

 

 

4,317

 

 

Owned

 

 

 

1,999,455

 

 

Leased

 

Bhubaneswar (Info Valley Goudakasipur & Arisol), Orissa

 

 

615,485

 

 

 

4,532

 

 

Owned

 

 

 

2,218,040

 

 

Leased

 

Chandigarh (SEZ Campus)

 

 

1,135,580

 

 

 

6,134

 

 

Owned

 

 

 

1,316,388

 

 

Leased

 

Chennai (Sholinganallur), Tamil Nadu

 

 

278,445

 

 

 

1,795

 

 

Owned

 

 

 

578,043

 

 

Leased

 

Chennai (Maraimalai Nagar), Tamil Nadu

 

 

3,639,091

 

 

 

20,217

 

 

Owned

 

 

 

5,617,084

 

 

Leased

 

Hyderabad (Manikonda Village), Andhra Pradesh

 

 

1,745,050

 

 

 

8,965

 

 

Owned

 

 

 

2,194,997

 

 

Owned

 

Hyderabad (Pocharam Village), Andhra Pradesh

 

 

4,547,917

 

 

 

25,248

 

 

Owned

 

 

 

19,715,768

 

 

Owned

 

Mangalore (Pajeeru and Kairangala Village), Karnataka

 

 

2,307,393

 

 

 

6,715

 

 

Owned

 

 

 

15,740,424

 

 

Owned

 

Mangalore (Pajeeru and Kairangala Village), Karnataka

 

 

 

 

 

 

 

 

 

 

 

6,970

 

 

Leased

 

Mysore (Hebbal Electronic City), Karnataka

 

 

12,401,394

 

 

 

15,898

 

 

Owned

 

 

 

15,362,340

 

 

Owned

 

Pune (Hinjewadi), Maharashtra

 

 

241,670

 

 

 

2,519

 

 

Owned

 

 

 

1,089,004

 

 

Leased

 

Pune (Hinjewadi Phase II), Maharashtra

 

 

6,123,575

 

 

 

33,430

 

 

Owned

 

 

 

4,987,787

 

 

Leased

 

Pune (Ascendas SEZ), Rented Building Maharashtra

 

 

1,026,409

 

 

 

9,043

 

 

Leased

 

 

 

 

 

 

 

Thiruvananthapuram, Attipura Village, Kerala

 

 

2,739,655

 

 

 

10,735

 

 

Owned

 

 

 

2,184,543

 

 

Leased

 

Jaipur (M-City), Rajasthan

 

 

778,245

 

 

 

7,143

 

 

Owned

 

 

 

1,829,527

 

 

Leased

 

Jaipur (Mahindra World City), Rajasthan

 

 

 

 

 

 

 

 

 

 

 

6,452,568

 

 

Leased

 

Nagpur - Dahegaon Village (SEZ campus)

 

 

26,900

 

 

 

288

 

 

Owned

 

 

 

6,193,211

 

 

Leased

 

Indore - Tikgarita Badshah & Badangarda Village (SEZ campus)

 

 

371,880

 

 

 

1,386

 

 

Owned

 

 

 

5,666,307

 

 

Leased

 

Hubli - Gokul Village (SEZ campus)

 

 

363,817

 

 

 

1,572

 

 

Owned

 

 

 

1,875,265

 

 

Leased

 

Noida - Plot No A-1 to A-6 Sector 85

 

 

 

 

 

 

 

 

 

 

 

1,201,346

 

 

Leased

 

Mohali Plot No I-3 Sector 83 A IT City SAS Nagar

 

 

19,430

 

 

 

191

 

 

Owned

 

 

 

2,178,009

 

 

Leased

 

Sira Taluk, Tumakur District

 

 

15,238

 

 

 

 

 

Owned

 

 

 

13,317,433

 

 

Owned

 

Kolkata- New Town

 

 

 

 

 

 

 

 

 

 

 

2,178,009

 

 

Owned

 

Indianapolis USA Northwest Quarter Sec 23&24th Morion County

 

 

171,000

 

 

 

1,400

 

 

Owned

 

 

 

2,362,573

 

 

Owned

 

Shanghai Infosys Technologies (Shanghai) Co. Ltd(1)

 

 

1,057,985

 

 

 

4,765

 

 

Owned

 

 

 

657,403

 

 

Leased

 

 

(1)

The nature of the ownership is that of a land use right.

Note: The above table includes buildings of over 500,000 sq. ft. and land over 440,000 sq. ft. including buildings on these lands.

 

Additionally, in previous years we have opened hubs in Indiana, Connecticut, North Carolina, Rhode Island, Texas and Arizona in the United States where we have commissioned approximately 450,000 sq. ft. area with approximately 3,300 seating capacity.

 

 


 

 

Item 4 A. Unresolved Staff Comments 

None.

Item 5. Operating and Financial Review and Prospects

The consolidated financial statements of the Company included in this Annual Report on Form 20-F have been prepared in accordance with IFRS as issued by IASB. The discussion, analysis and information presented in this section should be read in conjunction with our consolidated financial statements included herein and the notes thereto.

OPERATING RESULTS

This information is set forth under the caption entitled “Management's Discussion and Analysis of Financial Condition and Results of Operations” below and is incorporated herein by reference.

LIQUIDITY AND CAPITAL RESOURCES

This information is set forth under the caption entitled “Management's Discussion and Analysis of Financial Condition and Results of Operations” below and is incorporated herein by reference.

RESEARCH AND DEVELOPMENT, PATENTS AND LICENSES, ETC.

We have committed, and expect to continue to commit in the future, a portion of our resources to research and development. Efforts towards research and development are focused on refinement of methodologies, tools and techniques, implementation of metrics, improvement in estimation process and the adoption of new technologies.

TREND INFORMATION

This information is set forth under the caption entitled “Management's Discussion and Analysis of Financial Condition and Results of Operations” below and is incorporated herein by reference.

 

 


 

 

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion and analysis should be read in conjunction with our financial statements and related notes included elsewhere in this Annual Report on Form 20-F. This discussion and other parts of this Annual Report on Form 20-F contain forward-looking statements based upon current expectations that involve risks and uncertainties. Our actual results and the timing of selected events could differ materially from those anticipated in these forward-looking statements as a result of several factors, including those set forth under “Risk Factors” and elsewhere in this Annual Report on Form 20-F. Please also see “Special Note Regarding Forward-Looking Statements.” For a comparison of our results of operations for the fiscal years ended March 31, 2021, and 2020, see the section “Results for Fiscal 2021 compared to Fiscal 2020” under “Management's Discussion and Analysis of Financial Condition and Results of Operations” of Item 5 in our Annual Report on Form 20-F for fiscal 2021, filed with the SEC on June 11, 2021, and incorporated herein by reference.

Overview

Infosys is a leading provider of consulting, technology, outsourcing and next-generation digital services, enabling clients across 54 countries to create and execute strategies for their digital transformation.

Our vision is to build a globally respected organization delivering best-of-breed business solutions, leveraging technology, delivered by best-in-class people. We are guided by our value system which motivates our attitudes and actions. Our core values are Client Value, Leadership by Example, Integrity and Transparency, Fairness and Excellence (C-LIFE). Our strategic objective is to build a sustainable organization that remains relevant to the agenda of our clients, while creating growth opportunities for our employees and generating profitable returns for our investors and contributing to the communities that we operate in.

ESG Vision and Ambitions

 

Almost four decades after our inception, when we first made the commitment to be a values-driven company, we continue to place responsible stewardship at the heart of our business strategy. In October 2020, we launched our ESG Vision 2030 to shape and share solutions that serve the development of businesses and communities. Infosys has always been sensitive to how it can positively impact and be purposeful within this context. ESG will continue to be integral to Infosys’s sustainable business performance.

Infosys has a presence across multiple geographies, industries and services and products. The universe of our material concern is complex and multi-layered, one that is deeply intertwined with the decision we implemented and the value we seek to create through our business. Within the domain of E, S and G, we are constantly thinking about the most important issues and preparing for them.

In the area of Environment, focus will be on preservation of our planet by shaping and sharing technology solutions around climate change, water and waste.

 

In the area of Social, emphasis is on the development of people by shaping a future with meaningful opportunities for all especially around digital talent at scale, technology for good, diversity and inclusion, and energizing the communities we work in.

 

For Governance, looking at serving the interests of our stakeholders, by leading through our core values, especially across corporate governance, data privacy and information management.

For more information about our ESG initiatives, read our ESG Vision 2030 document in the Corporate Responsibility page of our website.

Our clients and prospective clients are faced with transformative business opportunities due to advances in software and computing technology. The journey to the digital future requires not just an understanding of new technologies and new ways of working, but a deep appreciation of existing technology landscapes, business processes and

 


 

practices. Our strategy is to be a navigator for our clients as they ideate, plan, and execute on their journey to a digital future.

We continue to embrace a four-pronged strategy to strengthen our relevance with clients and drive accelerated value creation:

 

1.

Scale Agile Digital

 

2.

Energize the core

 

3.

Reskill our people

 

4.

Expand localization

Our primary geographic markets are North America, Europe, Rest of the World and India. We serve clients in financial services and insurance; retail, consumer packaged goods and logistics; communication, telecom OEM and media; energy, utilities, resource and services; manufacturing; hi-tech; life sciences and healthcare.

There are numerous risks and challenges affecting the business. These risks and challenges are discussed in detail in the section entitled 'Risk Factors' and elsewhere in this Annual Report on Form 20-F.

We were founded in 1981 and are headquartered in Bengaluru, India. We completed our initial public offering of equity shares in India in 1993 and our initial public offering of ADSs in the United States in 1999. We completed three sponsored secondary ADS offerings in the United States in August 2003, June 2005 and November 2006. We did not receive any of the proceeds from any of our sponsored secondary offerings.

COVID-19

At Infosys, as we continue in our endeavor to fight waves of the COVID-19 pandemic, our priority remains the safety and well-being of our employees, and business continuity for our clients. Business continuity programs were tested and practiced, and the processes were proven to be resilient. We received the ISO 22301 Business Continuity Management System certification for being a company with resilient processes.

For details of our COVID-19 initiatives, refer to item 6 of this Annual Report on Form 20F.

 

Key matters pertaining to subsidiaries

Acquisition

On April 20, 2022, Infosys Consulting Pte. Ltd (a wholly owned subsidiary of Infosys Limited) completed the acquisition of oddity, a Germany-based digital marketing, experience, and commerce agency, for a total consideration of up to EUR 50 million (approximately ₹420 crore), which includes contingent consideration, management incentives and bonuses. This acquisition is expected to strengthen the Group's creative, branding and experience design capabilities in Germany and across Europe. To consummate this transaction, Infosys Consulting Pte. Ltd., had simultaneously acquired Infosys Germany GmBH (formerly Kristall 247. GmBH).

Corporate actions

Capital allocation policy

Fiscal 2022

Effective fiscal 2020, the Company expects to return approximately 85% of the free cash flow cumulatively over a five year period through a combination of semi-annual dividends and/or share buyback and/or special dividends, subject to applicable laws and requisite approvals, if any. Free cash flow is defined as net cash provided by operating activities less capital expenditure as per the consolidated statement of cash flows prepared under IFRS. Dividend and buyback payouts include applicable taxes.

Buyback completed in September 2021

 


 

The shareholders approved the proposal of the buyback of equity shares in our Annual General meeting held on June 19, 2021, from the open market route through Indian stock exchanges of up to 9,200 crore (maximum buyback size) at a price not exceeding ₹1,750/- per share. The buyback was offered to all eligible equity shareholders of the Company (other than the Promoters, the Promoter Group and Persons in Control of the Company) under the open market route through Indian stock exchanges. The buyback of equity shares through Indian stock exchanges commenced on June 25, 2021 and was completed on September 8, 2021. During this buyback period, we purchased and extinguished a total of 55,807,337 equity shares from the stock exchange at an average buyback price of ₹1,648.53/- per equity share comprising 1.31% of the pre buyback paid-up equity share capital of the Company. The buyback resulted in a cash outflow of ₹9,200 crore (excluding transaction costs and tax on buyback) ($1,243 million). We funded the buyback from our free reserves including Securities Premium as explained in Section 68 of the Companies Act, 2013.

During the year, the Company paid an Interim Dividend of ₹15 per share (approximately $0.20 per share) and has announced a final dividend of ₹16 per share (approximately $0.21 per share*), subject to shareholders’ approval in our ensuing Annual General Meeting.

After returning the above amounts, the Company would have returned approximately 73% of the free cash flow for fiscal 2020, fiscal 2021 and fiscal 2022 through dividends and buybacks, in line with the capital allocation policy.

*USD-INR rate of 75.79

 

2. Dividend

The following table sets forth the dividend per share declared for fiscal 2022, 2021 and 2020:

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Fiscal 2020

 

 

 

in

 

 

in $ (4)

 

 

in

 

 

in $ (4)

 

 

in

 

 

in $(4)

 

- Interim dividend

 

 

15.00

 

 

 

0.20

 

 

 

12.00

 

 

 

0.16

 

 

 

8.00

 

 

 

0.11

 

- Final dividend

 

16.00 (1)

 

 

 

0.21

 

 

 

15.00

 

 

 

0.20

 

 

 

9.50

 

 

 

0.13

 

 

 

 

31.00

 

 

 

0.41

 

 

 

27.00

 

 

 

0.36

 

 

 

17.50

 

 

 

0.24

 

Payout ratio (interim and final dividend)

 

 

 

 

 

57.2 %(2)(3)

 

 

 

 

 

 

52.2%(2)

 

 

 

 

 

 

53.5%(2)

 

 

(1)

Recommended by the Board at its meeting held on April 13, 2022, subject to the approval by the shareholders at the Annual General Meeting of the Company scheduled to be held on June 25, 2022.

(2)

Our present capital allocation policy effective fiscal 2020 is to pay approximately 85% of the free cash flow* cumulatively over a 5-year period through a combination of semi-annual dividends and/or share buyback and/or special dividends, subject to applicable laws and requisite approvals, if any. Dividend and buyback payouts include applicable taxes, if any.

(3)

Based on outstanding number of shares on March 31, 2022.

(4)

Converted at the monthly exchange rate in the month of declaration of dividend.

 

*

Free cash flow is defined as net cash provided by operating activities less capital expenditure as per the consolidated statement of cash flows prepared under IFRS.

 

3. Stock incentive plans

 

2015 Stock Incentive Compensation Plan

 

On March 31, 2016, pursuant to the approval by the shareholders through postal ballot, the Board has been authorized to introduce, offer, issue and allot share-based incentives to eligible employees of the Company and its subsidiaries under the 2015 Stock Incentive Compensation Plan (the “2015 Plan”). The maximum number of shares under the 2015 Plan shall not exceed 24,038,883 equity shares. These instruments will generally vest over a period of four years. These restricted stock units (“RSUs”) and stock options shall be exercisable within the period as approved by the Nomination and Remuneration Committee. The exercise price of the RSUs will be equal to the par value of the shares and the exercise price of the stock options would be the market price as on the date of grant.

 


 

 

The plan numbers mentioned above would further be adjusted for the September 2018 bonus issue.

 

Controlled trust holds 13,725,712 and 15,514,732 shares as at March 31, 2022, and March 31, 2021, respectively, under the 2015 Plan. Out of these shares, 200,000 equity shares each have been earmarked for welfare activities of the employees as at March 31, 2022, and March 31, 2021.

 

Infosys Expanded Stock Ownership Program 2019

 

On June 22, 2019, pursuant to approval by the shareholders in our Annual General Meeting, the Board has been authorized to introduce, offer, issue and provide share-based incentives to eligible employees of the Company and its subsidiaries under the Infosys Expanded Stock Ownership Program 2019 (the “2019 Plan”). The maximum number of shares under the 2019 Plan shall not exceed 50,000,000 equity shares. To implement the 2019 Plan, up to 45,000,000 equity shares may be issued by way of secondary acquisition of shares by Infosys Expanded Stock Ownership Trust. The RSUs granted under the 2019 Plan shall vest based on the achievement of defined annual performance parameters as determined by the administrator (Nomination and Remuneration Committee). The performance parameters will be based on a combination of relative Total Shareholder Return (“TSR”) and operating performance metrics of the company as decided by the administrator. Each of the above performance parameters will be distinct for the purposes of calculation of the quantity of shares to vest based on performance. These instruments will generally vest between a minimum of one to maximum of three years from the grant date.

The following is the summary of grants made under the 2015 Plan and 2019 Plan during fiscal 2022, 2021 and 2020:

 

Particulars

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Fiscal 2020

 

2015 Plan

 

 

 

 

 

 

 

 

 

 

 

 

RSU - Equity settled

 

 

1,590,423

 

 

 

2,660,611

 

 

 

3,854,176

 

RSU - Incentive units (cash settled)

 

 

49,960

 

 

 

115,250

 

 

 

656,140

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2019 Plan

 

 

 

 

 

 

 

 

 

 

 

 

Equity settled Performance based RSU

 

 

2,850,629

 

 

 

1,596,408

 

 

 

2,091,293

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total grants

 

 

4,491,012

 

 

 

4,372,269

 

 

 

6,601,609

 

Refer to Item 6 of this Annual Report on Form 20-F for details on grants to individual key managerial personnel (“KMPs”).

During the years ended March 31, 2022, March 31, 2021, and March 31, 2020, the Company recorded an employee stock compensation expense of $56 million, $45 million, and $34 million, respectively in the statement of comprehensive income.

For additional information of the Company’s stock incentive compensation plans, Refer to Note 2.17 Employees’ Stock Options Plans under Item 18 of this Annual Report on Form 20-F.

 


 

Results of Operations

The following table illustrates our compounded annual growth rate in revenues, net profit, earnings per equity share and number of employees from fiscal 2018 to fiscal 2022: 

 

 

(Dollars in millions except per share and employee data)

 

 

 

Fiscal 2022

 

 

Fiscal 2018

 

 

Compounded annual

growth rate

 

Revenues

 

 

16,311

 

 

 

10,939

 

 

 

10.5

%

Operating profit

 

 

3,755

 

 

 

2,659

 

 

 

9.0

%

Net profit

 

 

2,968

 

 

 

2,486

 

 

 

4.5

%

Net profit attributable to Owners of the company

 

 

2,963

 

 

 

2,486

 

 

 

4.5

%

Earnings per equity share (Basic)

 

 

0.70

 

 

 

0.55

 

 

 

6.2

%

Earnings per equity share (Diluted)

 

 

0.70

 

 

 

0.55

 

 

 

6.2

%

Number of employees at the end of the fiscal year

 

 

314,015

 

 

 

204,107

 

 

 

11.4

%

Revenue growth in reported numbers was attributable to a number of factors, including an increase in the volume of business as well as an expansion in the solutions that we provide to our clients. We added 451 new customers (gross) during fiscal 2022 as compared to 475 new customers (gross) during fiscal 2021 and 376 new customers (gross) during fiscal 2020.

The following table sets forth certain financial information as a percentage of revenues:

 

(in %)

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Fiscal 2020

 

Revenues

 

 

100.0

 

 

 

100.0

 

 

 

100.0

 

Cost of sales

 

 

67.4

 

 

 

65.1

 

 

 

66.9

 

Gross margin

 

 

32.6

 

 

 

34.9

 

 

 

33.1

 

Operating expenses:

 

 

 

 

 

 

 

 

 

 

 

 

Selling and marketing expenses

 

 

4.3

 

 

 

4.6

 

 

 

5.2

 

Administrative expenses

 

 

5.3

 

 

 

5.8

 

 

 

6.6

 

Total operating expenses

 

 

9.6

 

 

 

10.4

 

 

 

11.8

 

Operating margin

 

 

23.0

 

 

 

24.5

 

 

 

21.3

 

Other income, net

 

 

1.9

 

 

 

2.2

 

 

 

3.1

 

Finance cost

 

 

(0.2

)

 

 

(0.2

)

 

 

(0.2

)

Profit before income taxes

 

 

24.7

 

 

 

26.5

 

 

 

24.2

 

Income tax expense

 

 

6.5

 

 

 

7.2

 

 

 

5.9

 

Net margin

 

 

18.2

 

 

 

19.3

 

 

 

18.3

 

Non-controlling interests

 

 

 

 

 

 

 

 

(0.1

)

Net margin attributable to owners of the company

 

 

18.2

 

 

 

19.3

 

 

 

18.2

 

 

Results for Fiscal 2022 compared to Fiscal 2021

Revenues

Our revenues are generated principally from services provided either on a time-and-material, unit of work, fixed-price, or fixed-timeframe basis. Many of our client contracts, including those that are on a fixed-price, fixed-timeframe basis can be terminated by clients with or without cause and with short notice periods of 0 to 90 days. Since we collect revenues as milestones in the contracts are completed, terminated contracts are only subject to collection for portions of the contract completed through the time of termination. In order to manage and anticipate the risk of early or abrupt contract terminations, we monitor the progress of contracts and change orders according to their characteristics and the circumstances in which they occur. This includes a review of our ability and our client's ability to perform on the contract, a review of extraordinary conditions that may lead to a contract termination and a review of the historical client performance considerations. Since we also bear the risk of cost overruns and inflation with respect to fixed-price, fixed-timeframe projects, our operating results could be adversely affected by inaccurate

 


 

estimates of contract completion costs and dates, including wage inflation rates and currency exchange rates that may affect cost projections. Although we revise our project completion estimates from time to time, such revisions have not, to date, had a material adverse effect on our operating results or financial condition.

We experience from time to time, pricing pressure from our clients. For example, clients often expect that as we do more business with them, they will receive volume discounts. Additionally, clients may ask for fixed-price, fixed-timeframe arrangements, or reduced rates. We attempt to use fixed-price arrangements for engagements where the specifications are complete.

The following table sets forth the growth in our revenues in fiscal 2022 from fiscal 2021:

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

 

Percentage

Change

 

Revenues

 

 

16,311

 

 

 

13,561

 

 

 

2,750

 

 

 

20.3

%

 

The increase in revenues was primarily attributable to an increase in digital revenues, deal wins including large deals and volume increases across most of the segments.

The Company defines digital revenues as a set of use cases that drives business outcomes for clients across five areas which are Experience, Insight, Innovate, Accelerate and Assure.

 

Refer to section “Our Strategy” under Item 4 of this Annual Report on Form 20-F for further details.

The Group has evaluated the impact of the COVID-19 pandemic on (i) the possibility of constraints in our ability to render services which may require revision of estimations of costs to complete the contract because of additional efforts; (ii) onerous obligations; (iii) penalties relating to breaches of service level agreements; and (iv) termination or deferment of contracts by customers. The Group has concluded that the impact of the COVID-19 pandemic is not material based on these estimates.

Due to the nature of the COVID-19 pandemic, the Group will continue to monitor developments to identify significant uncertainties relating to revenue in future periods.

The table below sets forth the percentage of our revenues by digital and core services for fiscal 2022 and fiscal 2021:

 

 

 

Percentage of revenues

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

Digital revenue

 

 

57.0

%

 

 

48.5

%

Core revenue

 

 

43.0

%

 

 

51.5

%

 

The following table sets forth our revenues by business segments for fiscal 2022 and fiscal 2021:

 

Business Segments

 

Percentage of Revenues

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

Financial Services

 

 

32.0

%

 

 

32.4

%

Retail

 

 

14.6

%

 

 

14.7

%

Communication

 

 

12.5

%

 

 

12.6

%

Energy, Utilities, Resources and Services

 

 

11.9

%

 

 

12.5

%

Manufacturing

 

 

11.0

%

 

 

9.4

%

Hi-Tech

 

 

8.2

%

 

 

8.5

%

Life Sciences

 

 

7.0

%

 

 

6.8

%

All other Segments

 

 

2.8

%

 

 

3.1

%

 

 


 

 

There were significant currency movements during fiscal 2022 as compared to fiscal 2021. The U.S. dollar depreciated by 3.8% against the United Kingdom Pound Sterling, appreciated by 0.9% against the Euro and depreciated by 2.8% against the Australian Dollar.

Constant currency (non-IFRS measure): We report revenue growth both in reported terms and in constant currency terms. Revenue growth in reported terms includes impact of currency fluctuations. We, therefore, additionally report the revenue growth in constant currency terms which represents the real growth in revenue excluding the impact of currency fluctuations. We calculate constant currency growth by comparing current period revenues in respective local currencies converted to US$ using prior-period exchange rates and comparing the same to our prior period reported revenues. Our revenues in reported currency terms for fiscal 2022 is $16,311 million, a growth of 20.3%. As against this, our revenues in constant currency terms for fiscal 2022 grew by 19.7% in comparison to fiscal 2021.

The following table sets forth our business segment profit (revenues less identifiable operating expenses and allocated expenses) as a percentage of business segment revenue for fiscal 2022 and fiscal 2021 (see Note 2.21.1, under Item 18 of this Annual Report on Form 20-F for additional information):

 

Business Segments

 

Business segment profit %

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

Financial Services

 

 

26.5

%

 

 

27.5

%

Retail

 

 

34.6

%

 

 

34.7

%

Communication

 

 

22.2

%

 

 

22.2

%

Energy, Utilities, Resources and Services

 

 

29.1

%

 

 

28.4

%

Manufacturing

 

 

18.0

%

 

 

27.2

%

Hi-Tech

 

 

24.9

%

 

 

28.7

%

Life Sciences

 

 

27.9

%

 

 

31.4

%

All other Segments

 

 

4.8

%

 

 

10.0

%

 

Overall segment profitability has decreased primarily on account of increase in employee compensation, higher cost of technical sub-contractors and third-party items bought for service delivery to clients partially offset by increase in utilization, benefit on account of cost optimization initiatives, scale benefits and currency fluctuations.

Energy, Utilities, Resources and Services profitability was higher due to improved onsite mix and higher realization.

Manufacturing profitability was lower mainly due to ramp up and transition costs of large deals. Large deals typically have lower margins in the initial deal period on account of transition and higher onsite mix.

Hi-tech and Life Sciences profitability was lower on account of lower realization and higher sub-contractor cost.

 

Our revenues are also segmented into onsite and offshore revenues. The table below sets forth the percentage of our revenues by location from billable IT services professionals for fiscal 2022 and fiscal 2021:

 

 

 

Percentage of revenues

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

Onsite revenue

 

 

49.8

%

 

 

52.1

%

Offshore revenue

 

 

50.2

%

 

 

47.9

%

 

We typically assume full project management responsibility for each project that we undertake. We divide projects into components that we execute simultaneously at client sites and our Development Centers located outside India (‘onsite’) and at our Global Development Centers in India (‘offshore’). The proportion of work performed at our facilities and at client sites varies from period-to-period. We charge higher rates and incur higher compensation and other expenses for work performed onsite. The services performed onsite typically generate higher revenues per-capita, but at lower gross margins in percentage as compared to the services performed at our own facilities in India. As a result, our total revenues, cost of sales and gross profit in absolute terms and as a percentage of revenues fluctuate from period-to-period.

 

 


 

 

The reduction in onsite revenue mix is mainly on account of reduced onsite effort mix which is significantly on account of travel restrictions in the year to onsite locations due to pandemic and client focus on cost take-outs.

The table below sets forth details of billable hours expended for onsite and offshore on our IT services professionals for fiscal 2022 and fiscal 2021:

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

Onsite effort

 

 

23.8

%

 

 

25.8

%

Offshore effort

 

 

76.2

%

 

 

74.2

%

 

Revenues from software services including BPM services represented 93.3% and 92.9% of total revenues for fiscal 2022 and fiscal 2021, respectively. We also generate revenue from products and platforms, which represented 6.7% and 7.1% of our total revenues for fiscal 2022 and fiscal 2021, respectively.

 

The percentage of revenue from fixed price contracts for each of fiscal 2022 and fiscal 2021 was approximately 53%.

 

Revenues and gross profits are also affected by employee utilization rates. We define employee utilization for IT services as the proportion of total billed person months to total available person months, excluding sales, administrative and support personnel. We manage utilization by monitoring project requirements and timetables. The number of technology professionals that we assign to a project will vary according to the size, complexity, duration, and demands of the project. An unanticipated termination of a significant project could also cause lower utilization. In addition, we do not utilize our technology professionals when they are enrolled in training programs, particularly during our training course for new employees.

The following table sets forth the utilization rates of billable IT services professionals:

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

Including trainees

 

 

82.4

%

 

 

80.8

%

Excluding trainees

 

 

88.3

%

 

 

84.7

%

 

The following table sets forth our revenues by geography for fiscal 2022 and fiscal 2021:

 

Geography

 

Percentage of revenues

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

North America

 

 

61.7

%

 

 

61.3

%

Europe

 

 

24.8

%

 

 

24.2

%

Rest of the World

 

 

10.6

%

 

 

11.6

%

India

 

 

2.9

%

 

 

2.9

%

Revenue per employee has increased from $55,229 in fiscal 2021 to $57,733 in fiscal 2022.

Cost of sales

The following table sets forth our cost of sales for fiscal 2022 and fiscal 2021:

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

 

Percentage

Change

 

Cost of sales

 

 

10,996

 

 

 

8,828

 

 

 

2,168

 

 

 

24.6

%

As a percentage of revenue

 

 

67.4

%

 

 

65.1

%

 

 

 

 

 

 

 

 

 


 

 

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

Employee benefit costs

 

 

7,714

 

 

 

6,671

 

 

 

1,043

 

Depreciation and amortization

 

 

466

 

 

 

441

 

 

 

25

 

Travelling costs

 

 

93

 

 

 

65

 

 

 

28

 

Cost of technical sub-contractors

 

 

1,690

 

 

 

957

 

 

 

733

 

Cost of Software packages for own use

 

 

179

 

 

 

160

 

 

 

19

 

Third party items bought for service delivery to clients

 

 

721

 

 

 

406

 

 

 

315

 

Short-term leases

 

 

3

 

 

 

4

 

 

 

(1

)

Consultancy and professional charges

 

 

19

 

 

 

8

 

 

 

11

 

Communication costs

 

 

42

 

 

 

45

 

 

 

(3

)

Provision for post-sales client support

 

 

10

 

 

 

5

 

 

 

5

 

Repairs and maintenance

 

 

51

 

 

 

65

 

 

 

(14

)

Other expenses

 

 

8

 

 

 

1

 

 

 

7

 

Total cost of sales

 

 

10,996

 

 

 

8,828

 

 

 

2,168

 

 

The increase in cost of sales as a percentage of revenue, in fiscal 2022 compared to fiscal 2021 was primarily due to an increase in the cost of efforts as a percentage of revenue (comprising of employee cost and cost of technical sub-contractors), and an increase in third party items bought for service delivery to customer.

 

The cost of efforts as a percentage of revenue has increased mainly on account of compensation increase, higher use of sub-contractors partially offset by improvement in offshore mix, currency and cost optimization benefits.

Gross profit

The following table sets forth our gross profit for fiscal 2022 and fiscal 2021:

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

Gross profit

 

 

5,315

 

 

 

4,733

 

 

 

582

 

As a percentage of revenue

 

 

32.6

%

 

 

34.9

%

 

 

 

 

 

The gross margins for fiscal 2022 were impacted by an increase in cost of efforts (comprising employee cost and cost of technical sub-contractor) and an increase in third party items bought for service delivery to customers partially offset by improvement in offshore mix, currency and cost optimization benefits.

 

Selling and marketing expenses

The following table sets forth our selling and marketing expenses for fiscal 2022 and fiscal 2021:

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

 

Percentage

Change

 

Selling and marketing expenses

 

 

692

 

 

 

624

 

 

 

68

 

 

 

10.9

%

As a percentage of revenue

 

 

4.3

%

 

 

4.6

%

 

 

 

 

 

 

 

 

 


 

 

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

Employee benefit costs

 

 

572

 

 

 

548

 

 

 

24

 

Travelling costs

 

 

8

 

 

 

3

 

 

 

5

 

Branding and marketing

 

 

73

 

 

 

48

 

 

 

25

 

Short-term leases

 

 

1

 

 

 

1

 

 

 

 

Consultancy and professional charges

 

 

25

 

 

 

13

 

 

 

12

 

Communication costs

 

 

1

 

 

 

2

 

 

 

(1

)

Other expenses

 

 

12

 

 

 

9

 

 

 

3

 

Total selling and marketing expenses

 

 

692

 

 

 

624

 

 

 

68

 

 

The selling and marketing expenses for fiscal 2022 have reduced as a percentage of revenue by 0.4% compared to fiscal 2021, primarily due to scale benefits that led to a decrease in employee benefit costs as a percentage of revenue partially offset by an increase in branding and marketing expenses as a percentage of revenue.

Administrative expenses

The following table sets forth our administrative expenses for fiscal 2022 and fiscal 2021:

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

 

Percentage

Change

 

Administrative expenses

 

 

868

 

 

 

784

 

 

 

84

 

 

 

10.7

%

As a percentage of revenue

 

 

5.3

%

 

 

5.8

%

 

 

 

 

 

 

 

 

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

Employee benefit costs

 

 

299

 

 

 

274

 

 

 

25

 

Consultancy and professional charges

 

 

209

 

 

 

150

 

 

 

59

 

Repairs and maintenance

 

 

110

 

 

 

125

 

 

 

(15

)

Power and fuel

 

 

18

 

 

 

19

 

 

 

(1

)

Communication costs

 

 

38

 

 

 

39

 

 

 

(1

)

Travelling costs

 

 

9

 

 

 

7

 

 

 

2

 

Rates and taxes

 

 

35

 

 

 

35

 

 

 

 

Short-term leases

 

 

5

 

 

 

6

 

 

 

(1

)

Insurance charges

 

 

22

 

 

 

18

 

 

 

4

 

Impairment loss recognized/(reversed) on financial assets

 

 

23

 

 

 

25

 

 

 

(2

)

Commission to non-whole-time directors

 

 

2

 

 

 

1

 

 

 

1

 

Contribution towards Corporate Social Responsibility (CSR)

 

 

57

 

 

 

59

 

 

 

(2

)

Other expenses

 

 

41

 

 

 

26

 

 

 

15

 

Total administrative expenses

 

 

868

 

 

 

784

 

 

 

84

 

 


 

 

The administrative expenses have reduced as a percentage of revenue by 0.5% during fiscal 2022 from fiscal 2021, mainly on account of scale benefits that led to a decrease in employee benefit costs as a percentage of revenue and decrease in repair and maintenance cost which has been partially offset by an increase in consultancy and professional charges as a percentage of revenue.

 

In accordance with the requirements of the Indian Companies Act, 2013, $57 million and $59 million, were contributed towards Corporate Social Responsibility during fiscal 2022 and fiscal 2021, respectively.

 

Operating profit

The following table sets forth our operating profit for fiscal 2022 and fiscal 2021:

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

Operating profit

 

 

3,755

 

 

 

3,325

 

 

 

430

 

As a percentage of revenue

 

 

23.0

%

 

 

24.5

%

 

 

 

 

 

The decrease in operating profit as a percentage of revenue for fiscal 2022 from fiscal 2021 was primarily attributable to decrease of 2.3% in gross profit as a percentage of revenue partially offset by a decrease in selling and marketing and administrative expense of 0.3% and 0.5%, respectively as a percentage of revenue.

Other income and Finance cost

The following table sets forth our other income and finance cost for fiscal 2022 and fiscal 2021:

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

 

Percentage

Change

 

Other income, net

 

 

308

 

 

 

297

 

 

 

11

 

 

 

3.7

%

Finance cost

 

 

27

 

 

 

26

 

 

 

1

 

 

 

3.8

%

 

Other income for fiscal 2022 primarily includes income from investments of $221 million, gain on investments of $24 million, foreign exchange gain of $24 million on translation of other assets and liabilities and foreign exchange gain of $12 million on forward and option contracts.

 

Other income for fiscal 2021 primarily includes income from investments of $217 million, gain on investments of $21 million, foreign exchange loss of $47 million on translation of other assets and liabilities and foreign exchange gain of $75 million on forward and option contracts.

Finance cost is on account of adoption of IFRS 16 – Leases. The lease payments are discounted using the interest rate implicit in the lease or, if not readily determinable, using the incremental borrowing rates in the country of domicile of these leases.

Functional currency, presentation currency and foreign exchange

The functional currency of Infosys, Infosys BPM, controlled trusts, EdgeVerve and Skava Systems Pvt. Ltd. is the Indian rupee. The functional currencies for all the other subsidiaries are the respective local currencies. The consolidated financial statements included in this Annual Report on Form 20-F are presented in U.S. dollars (rounded off to the nearest million) to facilitate the investors’ ability to evaluate Infosys’ performance and financial position in comparison to similar companies domiciled in other geographic locations. The translation of functional currencies of foreign subsidiaries to U.S. dollars is performed for assets and liabilities using the exchange rate at the Balance Sheet date, and for revenue, expenses and cash flow items using a monthly average exchange rate for the respective periods. The gains or losses resulting from such translation are included in other comprehensive income and presented as currency translation reserves under other components of equity.

 


 

Generally, Indian law requires residents of India to repatriate any foreign currency earnings to India to control the exchange of foreign currency. More specifically, Section 8 of the Foreign Exchange Management Act, or FEMA, requires an Indian company to take all reasonable steps to realize and repatriate into India all foreign currency earned by the company outside India, within such time periods and in the manner specified by the RBI. The RBI has promulgated guidelines that require the company to repatriate any realized foreign currency back to a foreign currency account such as an Exchange Earners Foreign Currency, or EEFC account with an authorized dealer in India, subject to the condition that the sum total of the accruals in the account during a calendar month should be converted into rupees on or before the last day of the succeeding calendar month, after adjusting for utilization of the balances for approved purposes or forward commitments.

We generally collect our earnings denominated in foreign currencies using a dedicated foreign currency account located in the local country of operation. In order to do this, we are required to obtain, and have obtained, approval from an authorized dealer, on behalf of the RBI, to maintain a foreign currency account in overseas countries. Our failure to comply with RBI regulations could result in RBI enforcement actions against us.

 

We generate substantially all our revenues in foreign currencies, particularly the U.S. dollar, the United Kingdom Pound Sterling, the Euro and the Australian dollar, whereas we incur a significant portion of our expenses in U.S. dollar and Indian rupees. The exchange rate between the Indian rupee and the U.S. dollar has changed substantially in recent years and may fluctuate substantially in the future. Consequently, the results of our operations may be adversely affected as the Indian rupee appreciates against the U.S. dollar. Foreign exchange gains and losses arise from the depreciation and appreciation of the Indian rupee against other currencies in which we transact business and from foreign exchange forward and option contracts.

The following table sets forth the currencies in which our revenues for fiscal 2022 and fiscal 2021 were denominated:

 

Currency

 

Percentage of Revenues

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

U.S. dollar

 

 

66.8

%

 

 

66.5

%

Euro

 

 

13.6

%

 

 

13.4

%

Australian dollar

 

 

6.2

%

 

 

6.9

%

United Kingdom Pound Sterling

 

 

4.5

%

 

 

4.6

%

Others

 

 

8.9

%

 

 

8.6

%

 

The following table sets forth information on the foreign exchange rates in rupees per U.S. dollar, United Kingdom Pound Sterling, Euro and Australian dollar for fiscal 2022 and fiscal 2021:

 

 

 

Fiscal 2022 (₹)

 

 

Fiscal 2021 (₹)

 

 

Appreciation /

(Depreciation)

of Indian

Rupee in

percentage

 

Average exchange rate during the period:

 

 

 

 

 

 

 

 

 

 

 

 

U.S. dollar

 

 

74.53

 

 

 

74.16

 

 

 

(0.5

)%

Euro

 

 

86.49

 

 

 

86.65

 

 

 

0.2

%

Australian dollar

 

 

55.00

 

 

 

53.54

 

 

 

(2.7

)%

United Kingdom Pound Sterling

 

101.69

 

 

97.21

 

 

 

(4.6

)%

 


 

 

 

 

 

Fiscal 2022 (₹)

 

 

Fiscal 2021 (₹)

 

Exchange rate at the beginning of the period: (a)

 

 

 

 

 

 

 

 

U.S. dollar

 

 

73.11

 

 

 

75.67

 

Euro

 

 

85.75

 

 

 

82.77

 

Australian dollar

 

 

55.70

 

 

 

46.08

 

United Kingdom Pound Sterling

 

 

100.75

 

 

 

93.50

 

Exchange rate at the end of the period: (b)

 

 

 

 

 

 

 

 

U.S. dollar

 

 

75.79

 

 

 

73.11

 

Euro

 

 

84.22

 

 

 

85.75

 

Australian dollar

 

 

56.74

 

 

 

55.70

 

United Kingdom Pound Sterling

 

 

99.46

 

 

 

100.75

 

Appreciation / (Depreciation) of the Indian rupee against the relevant currency: ((b) / (a) - as a percentage)

 

 

 

 

 

 

 

 

U.S. dollar

 

 

(3.7

)%

 

 

3.4

%

Euro

 

 

1.8

%

 

 

(3.6

)%

Australian dollar

 

 

(1.9

)%

 

 

(20.9

)%

United Kingdom Pound Sterling

 

 

1.3

%

 

 

(7.8

)%

 

The following table sets forth information on the foreign exchange rates in U.S. dollar per United Kingdom Pound Sterling, Euro and Australian dollar for fiscal 2022 and fiscal 2021:

 

 

 

Fiscal 2022 ($)

 

 

Fiscal 2021 ($)

 

 

Appreciation /

(Depreciation)

of US dollar in

percentage

 

Average exchange rate during the period:

 

 

 

 

 

 

 

 

 

 

 

 

Euro

 

 

1.16

 

 

 

1.17

 

 

 

0.9

%

Australian dollar

 

 

0.74

 

 

 

0.72

 

 

 

(2.8

)%

United Kingdom Pound Sterling

 

 

1.36

 

 

 

1.31

 

 

 

(3.8

)%

 

 

 

 

Fiscal 2022 ($)

 

 

Fiscal 2021 ($)

 

Exchange rate at the beginning of the period: (a)

 

 

 

 

 

 

 

 

Euro

 

 

1.17

 

 

 

1.09

 

Australian dollars

 

 

0.76

 

 

 

0.61

 

United Kingdom Pound Sterling

 

 

1.38

 

 

 

1.24

 

Exchange rate at the end of the period: (b)

 

 

 

 

 

 

 

 

Euro

 

 

1.11

 

 

 

1.17

 

Australian dollar

 

 

0.75

 

 

 

0.76

 

United Kingdom Pound Sterling

 

 

1.31

 

 

 

1.38

 

Appreciation / (Depreciation) of U.S. dollar against the relevant currency: ((b) / (a) - as a percentage)

 

 

 

 

 

 

 

 

Euro

 

 

5.1

%

 

 

(7.3

)%

Australian dollar

 

 

1.3

%

 

 

(24.6

)%

United Kingdom Pound Sterling

 

 

5.1

%

 

 

(11.3

)%

 

 


 

 

Depreciation/appreciation in the exchange rate between the Indian rupee or other currencies and the U.S. dollar affects our margins positively/negatively. The exchange rate between the Indian rupee, other currencies and the U.S. dollar has fluctuated substantially in recent years and may continue to do so in the future. We are unable to predict the impact that future fluctuations may have on our operating margins. For more discussion on our foreign exchange exposure, see Item 3 in the section titled “Risk Factors – Risks Related to Our Cost Structure - Currency fluctuations and declining interest rates may affect the results or our operations” in this Annual Report on Form 20-F.

We recorded a foreign exchange gain of $12 million for fiscal 2022 compared to a gain of $75 million for fiscal 2021, on account of foreign exchange forward and option contracts and foreign exchange gain of $24 million and foreign exchange loss of $47 million on translation of other assets and liabilities for fiscal 2022 and fiscal 2021, respectively.

Income tax expense

Our net profit earned from providing software development and other services outside India is subject to tax in the country where we perform the work. Most of our taxes paid in countries other than India can be claimed as a credit against our tax liability in India.

We, being a resident company in India as per the provisions of the Income Tax Act, 1961, are required to pay taxes in India on the global income in accordance with the provisions of Section 5 of the Indian Income Tax Act, 1961, which is reflected as domestic taxes. The geographical disclosures on revenue in Note 2.11 of Item 18 of this Annual Report on Form 20-F are based on the domicile of customers and do not reflect the geographies where the actual delivery or revenue-related efforts occur. The income on which domestic taxes are imposed are not restricted to the income generated from the “India” geography. As such, amounts applicable to domestic income taxes and foreign income taxes will not necessarily correlate to the proportion of revenue generated from India and other geographical segments.

The applicable Indian Corporate statutory tax rate for each of fiscal 2022 and fiscal 2021 was 34.94%.

In India, we have benefited from certain tax incentives that the Government of India had provided for the export of IT services from the units registered under the Software Technology Parks Scheme (STP) and we continue to benefit from certain tax incentives for the units registered under the Special Economic Zones Act, 2005 (SEZ). However, as the income tax incentives provided by the Government of India for STP units have expired, the income from all our STP units are now taxable. SEZ units that began the provision of services on or after April 1, 2005, are eligible for a deduction of 100% of profits or gains derived from the export of IT services for the first five years from the financial year in which the unit has commenced the provision of services and 50% of such profits or gains for the five years thereafter. Up to 50% of such profits or gains is also available for a further five years subject to creation of a Special Economic Zone Re-Investment Reserve out of the profit of the eligible SEZ units and utilization of such reserve by the Company for acquiring new plant and machinery for the purpose of its business as per the provisions of the Income Tax Act, 1961. In the event, the Company is not able to utilize the SEZ reserve for investment in plant and machinery within the timeline specified under the Income Tax Act, Company will have to pay tax on the unutilized reserve following the expiry of year specified. This would result in increase in tax cost.

As a result of these tax incentives, a portion of our pre-tax income has not been subject to income tax. These tax incentives resulted in a decrease in our income tax expense of $395 million and $346 million for fiscal 2022 and 2021, respectively, compared to the tax amounts that we estimate we would have been required to pay if these incentives had not been available. The per share effect of these tax incentives computed based on both basic and diluted weighted average number of equity shares for fiscal 2022 and fiscal 2021 was $0.09 and $0.08, respectively. See Note 2.18, Income Taxes, under Item 18 of this Annual Report on Form 20-F for reconciliation of the income tax provision to the amount computed by applying the statutory income tax rate to the income before income taxes.

The following table sets forth our income tax expense and effective tax rate for fiscal 2022 and fiscal 2021:

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

 

Percentage

Change

 

Income tax expense

 

 

1,068

 

 

 

973

 

 

 

95

 

 

 

9.8

%

Effective tax rate

 

 

26.4

%

 

 

27.1

%

 

 

 

 

 

 

 

 

 

 


 

 

Our effective tax rate has decreased marginally to 26.4% in fiscal 2022 from 27.1% in fiscal 2021. Effective tax rate is generally influenced by various factors including differential tax rates, non-deductible expenses, exempt nonoperating income, overseas taxes, benefits from SEZ units, tax reversals and provisions pertaining to prior periods, changes to tax regulations, other tax deductions and impact on remeasurement of deferred taxes due to changes in tax rates.

Income tax expense for fiscal 2022 and fiscal 2021 includes reversal (net of provisions) of $36 million and $47 million, respectively. For fiscal 2022, the tax reversals comprise of reversal of provisions of $71 million made in earlier periods which is offset by an additional tax provision of $35 million pertaining to prior periods. For fiscal 2021, the tax reversals comprise of reversal of provisions of $67 million made in earlier periods which is offset by an additional tax provision of $20 million pertaining to prior periods.

 

These reversals and provisions pertaining to prior periods is primarily on account of adjudication of certain disputed matters, upon filing of tax return and completion of assessments, across various jurisdictions.

 

The Company’s Advanced Pricing Arrangement (APA) with the Internal Revenue Service (IRS) for US branch income tax expired in March 2021. The Company has applied for renewal of APA and currently the US taxable income is based on the Company’s best estimate determined based on the expected value method.

As at March 31, 2022, claims against the Group not acknowledged as debts from the Income tax authorities amounted to $528 million (₹4,001 crore).

As at March 31, 2021, claims against the Group not acknowledged as debts from the Income tax authorities amounted to $473 million (₹3,462 crore).

The amount paid to statutory authorities against the tax claims amounted to $791 million (₹5,996 crore) and $834 million (₹6,095 crore) as at March 31, 2022, and March 31, 2021, respectively.

The claims against the Group majorly represent demands arising on completion of assessment proceedings under the Income Tax Act, 1961. These claims are on account of multiple issues of disallowances such as disallowance of profits earned from STP Units and SEZ Units, disallowance of deductions in respect of hiring of new employees under section 80JJAA, disallowance of expenditure towards software being held as capital in nature and payments made to Associated Enterprises held as liable for withholding of taxes.

 

These matters are pending before various Appellate Authorities.

 

The management including the Company’s tax advisors expect that the Company’s position will likely be upheld on ultimate resolution and will not have a material adverse effect on the Group’s financial position and results of operations.

Net profit

The following table sets forth our net profit for fiscal 2022 and fiscal 2021:

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Change

 

Net profit

 

 

2,968

 

 

 

2,623

 

 

 

345

 

As a percentage of revenues

 

 

18.2

%

 

 

19.3

%

 

 

 

 

 


 

 

 

The decrease in net profit as a percentage of revenues for fiscal 2022 as compared to fiscal 2021 was primarily attributable to a decrease in operating profit by 1.5% and decrease in other income by 0.3% as a percentage of revenue which is partially offset by a decrease of 0.7% in tax expense as a percentage of revenue.

Sensitivity analysis for significant defined benefit plans for Fiscal 2022 over Fiscal 2021

We provide for gratuity, a defined benefit retirement plan (Gratuity Plan) covering eligible employees. The Gratuity Plan provides a lump-sum payment to vested employees at retirement, death, incapacitation, or termination of employment, of an amount based on the respective employee’s salary and the tenure of employment.

The following table sets forth the defined benefit obligation and fair value of plan assets as of March 31, 2022, and March 31, 2021, majorly of our Indian Gratuity Plans:

 

 

 

(Dollars in millions)

 

 

 

As of

 

 

 

March 31, 2022

 

 

March 31, 2021

 

Benefit obligation at the end

 

 

227

 

 

 

222

 

Fair Value of plan assets at the end

 

 

226

 

 

 

220

 

Funded Status – (Accrued defined benefit plan liability)

 

 

(1

)

 

 

(2

)

 

Further, we also provide for provident fund to eligible employees of Infosys, which is a defined benefit plan as the Company has an obligation to make good the shortfall, if any, between the return from the investments of the trust and the notified interest rate.

The following table sets forth the defined benefit obligation and fair value of plan assets as of March 31, 2022, and March 31, 2021, pertaining to our provident fund plan:

 

 

 

(Dollars in millions)

 

 

 

As of

 

 

 

March 31, 2022

 

 

March 31, 2021

 

Benefit obligation at the end

 

 

1,228

 

 

 

1,133

 

Fair Value of plan assets at the end

 

 

1,195

 

 

 

1,113

 

Funded Status – (Accrued defined benefit plan liability)

 

 

(33

)

 

 

(20

)

 

We also operate defined benefit pension plan in certain overseas jurisdictions, in accordance with local laws.

 

The following table sets forth the defined benefit obligation and fair value of plan assets as of March 31, 2022, and March 31, 2021, pertaining to our overseas pension plan:

 

 

 

(Dollars in millions)

 

 

 

As of

 

 

 

March 31, 2022

 

 

March 31, 2021

 

Benefit obligation at the end

 

 

122

 

 

 

111

 

Fair Value of plan assets at the end

 

 

111

 

 

 

94

 

Funded Status – (Accrued defined benefit plan liability)

 

 

(11

)

 

 

(17

)

 

See Note 2.14.1, Gratuity and pensions, and 2.14.3 Provident Fund under Item 18 of this Annual Report on Form 20-F for disclosures on assumptions used, basis of determination of assumptions and sensitivity analysis for significant actuarial assumptions.

 

Liquidity and capital resources

 

In 1993, we raised approximately $4.4 million in gross aggregate proceeds from our initial public offering of equity shares in India. In 1994, we raised an additional $7.7 million through private placements of our equity shares with foreign institutional investors, mutual funds, Indian domestic financial institutions, and corporations. On March 11,

 


 

1999, we raised $70.4 million in gross aggregate proceeds from our initial public offering of ADSs in the United States. Our growth in subsequent years has been financed largely by cash generated from operations.

 

As of March 31, 2022, and 2021, we had $4,432 million and $5,043 million, respectively in working capital. The working capital as of March 31, 2022, includes $2,305 million in cash and cash equivalents and $880 million in current investments. The working capital as of March 31, 2021, includes $3,380 million in cash and cash equivalents and $320 million in current investments. We have no outstanding borrowings. We believe that our working capital is sufficient to meet our current requirements. We believe that a sustained reduction in IT spending by clients, a longer sales cycle, or a continued economic downturn in any of the various geographic locations or business segments in which we operate, could result in a decline in our revenue and negatively impact our liquidity and cash resources.

 

Our principal sources of liquidity are cash and cash equivalents, investments, and the cash flow that we generate from operations. Our cash and cash equivalents are comprised of deposits with banks and financial institutions with high credit-ratings assigned by international and domestic credit-rating agencies which can be withdrawn at any point of time without prior notice or penalty on principal. Cash and cash equivalents are primarily held in Indian Rupees. These cash and cash equivalents included a restricted cash balance of $62 million and $69 million as of March 31, 2022, and 2021, respectively. These restrictions are primarily on account of bank balances held as margin money deposit against bank guarantees and cash balances held by irrevocable trusts controlled by us. Our investments comprise of mutual fund units (including investment in fixed maturity plan securities) and quoted debt securities (including investment in non-convertible debentures), certificates of deposit, commercial papers and government securities. Certificates of deposit represent marketable securities of banks and eligible financial institutions for a specified period and with a high credit rating by domestic credit rating agencies. Investments made in non-convertible debentures represent debt instruments issued by government aided institutions and financial institutions with high credit rating. 

A significant portion of our investments, along with our cash and cash equivalents, are fully liquid at any point in time. In addition, our Investments are well-diversified in terms of their maturities as well as from a counter-party perspective. Thus, we do not perceive any liquidity risk from our investment portfolio perspective.

Our liquidity position could be adversely affected if our ability to bill and/ or collect from our customers on time is impacted due to COVID-19 disruptions, either due to disruptions on Indian operations or at the customers’ end.

During fiscal 2021, the company has deferred payment of certain taxes including payroll taxes in various jurisdictions as permitted by the laws of those jurisdictions on account of the COVID-19 pandemic. Part of these were paid out during fiscal 2022.

The following table sets forth our cash flows for fiscal 2022 and 2021:

 

 

 

(Dollars in millions)

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

Net cash provided by operating activities

 

 

3,345

 

 

 

3,258

 

Net cash (used) generated in investing activities

 

 

(1,005

)

 

 

(1,129

)

Net cash (used) in financing activities

 

 

(3,325

)

 

 

(1,317

)

 

Net cash provided by operating activities:

Our cash flows are robust and our operating cash flows have increased to $3,345 million in fiscal 2022 from $3,258 million in fiscal 2021.

In fiscal 2022, cash inflows from operating activities increased mainly on account of an increase in net profit adjusted for non-cash items, and better working capital management partially offset by higher income tax payments.

Trade receivables as a percentage of last 12 months’ revenues were 18.4 % and 19.5% as of March 31, 2022, and 2021, respectively. Days Sales Outstanding (DSO) based on last 12 months’ revenues were 67 days and 71 days as of March 31, 2022, and 2021, respectively. Days Sales Outstanding has reduced in the current year due to the Management’s strong focus on ensuring timely collection from clients.

 


 

In fiscal 2022, income tax paid under protest, consequent to demand from tax authorities in major tax jurisdictions was $44 million, relating to fiscal 2016 and fiscal 2018. Further, in fiscal 2022, refunds received from tax authorities was $55 million relating primarily to fiscal 2017.

In fiscal 2021, income tax paid under protest, consequent to demand from tax authorities in major tax jurisdictions was $77 million, relating to fiscal 2016. Further, in fiscal 2021, refunds received from tax authorities was $166 million relating to fiscal 2014 to 2020.

These demands were majorly towards denial of certain tax deductions such as disallowance of expenditure towards software being held as capital in nature and disallowance of certain capital gain exemption. We have filed appeals with the Appellate Authorities (see Note 2.18, Income Taxes, under Item 18 of this Annual Report on Form 20-F).

Based on the assumptions as of March 31, 2022, we expect to contribute $30 million to gratuity trusts during fiscal 2023 (See Note 2.14.1, Gratuity, under Item 18 of this Annual Report on Form 20-F).

Net cash used in investing activities:

There were no acquisitions made during the fiscal 2022. Net cash used in investing activities relating to our business acquisitions for fiscal 2021 was $165 million.

During fiscal 2021 we paid $165 million, net of cash acquired, towards the acquisitions of Kaleidoscope, GuideVision and Blue Acorn iCi. The aggregate purchase consideration of the three acquisitions includes contingent consideration with an estimated fair value of $13 million as on the date of acquisition. The undiscounted value of contingent consideration as of March 31, 2022, was $9 million. Additionally, these acquisitions have retention payouts payable to the employees of the acquiree amounting to $17 million over two to three years from the acquisition date, subject to their continuous employment with the group along with achievement of financial targets for the respective years.

The non-controlling shareholders of our acquisitions have a put options which, if exercised, would require the Group to purchase the remaining shares in those entities. The financial liability outstanding as on March 31, 2022, was $86 million.

On April 20, 2022, Infosys Consulting Pte. Ltd (a wholly owned subsidiary of Infosys Limited) completed the acquisition of oddity, a Germany-based digital marketing, experience, and commerce agency, for a total consideration of up to EUR 50 million (approximately ₹420 crore), which includes contingent consideration, management incentives and bonuses. This acquisition is expected to strengthen the Group's creative, branding and experience design capabilities in Germany and across Europe. To consummate this transaction, Infosys Consulting Pte. Ltd., had simultaneously acquired Infosys Germany GmBH (formerly Kristall 247. GmBH).

Net cash used in investing activities, relating to acquisition of additional property, plant, and equipment for fiscal 2022 and 2021 was $290 million and $285 million, respectively, for our software development centers.

During fiscal 2022 and 2021, we invested $8,586 million and $6,308 million, respectively, in marketable securities. Further, we redeemed marketable securities of $7,785 million and $5,597 million of during fiscal 2022 and 2021, respectively. We redeem investments to fund our business operations, dividend payouts and buybacks in line with the execution of our capital allocation policy. Marketable securities include liquid mutual funds, fixed maturity plans securities, quoted debt securities, certificates of deposit and commercial papers. Investment in equity and preference securities and other investments was $3 million and $3 million during fiscal 2022 and 2021, respectively. Further, sale of such investments during fiscal 2022 and 2021 was $1 million and $10 million, respectively. During fiscal 2022 and 2021, we invested $121 million and $97 million, respectively, in deposits placed with corporation. Further, redemption of deposits placed with corporation during fiscal 2022 and 2021 was $101 million and $69 million, respectively. We invest in the start-up ecosystem to gain access to innovation that, when combined with our services and solutions, can benefit our clients. These investments are typically minority equity positions in start-up companies and/or venture capital funds. As of March 31, 2022, a total of $75 million has been invested in such assets since inception, and we have an uncalled capital commitment of $4 million. Our investments are fair valued in line with our accounting policy. We have exited some of our investments either because the investee company was sold to new shareholders or because it ceased to have any further strategic value for us. The carrying value of investments as of March 31, 2022, was $49 million.

 


 

Net cash used in financing activities:

Net cash used in financing activities for fiscal 2022 primarily includes $1,703 million towards dividend payments, $1,503 million towards buyback of equity shares including transaction costs and tax on buyback and $125 million towards payment of lease liabilities. Net cash used in financing activities for fiscal 2021 includes $1,226 million towards dividend payments and $94 million towards payment of lease liabilities.

During fiscal 2022, $112 million was settled directly by a third party to the customer on behalf of the Company relating to certain technology assets taken over by the Company from a customer and accordingly considered as non-cash transaction. Refer to note 2.5 Other liabilities of Item 18 of this Annual Report on Form 20-F for further details.

As of March 31, 2022, the total lease liabilities on an undiscounted basis amounts to $823 million. For more details on the contractual maturities of lease liabilities refer to Note 2.8 leases, under Item 18 of this Annual Report on Form 20-F.

Buyback completed in September 2021

The shareholders approved the proposal of the buyback of equity shares in our Annual General meeting held on June 19, 2021, from the open market route through Indian stock exchanges of up to ₹9,200 crore (maximum buyback size) at a price not exceeding ₹1,750/- per share. The buyback was offered to all eligible equity shareholders of the Company (other than the Promoters, the Promoter Group and Persons in Control of the Company) under the open market route through Indian stock exchanges. The buyback of equity shares through Indian stock exchanges commenced on June 25, 2021 and was completed on September 8, 2021. During this buyback period, we purchased and extinguished a total of 55,807,337 equity shares from the stock exchange at an average buyback price of ₹1,648.53/- per equity share comprising 1.31% of the pre buyback paid-up equity share capital of the Company. The buyback resulted in a cash outflow of ₹9,200 crore (excluding transaction costs and tax on buyback) ($1,243 million). We funded the buyback from our free reserves including Securities Premium as explained in Section 68 of the Companies Act, 2013.

Dividends

The following table sets forth the dividend per share declared for fiscal 2022 and 2021:

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

 

in

 

 

in $ (4)

 

 

in

 

 

in $ (4)

 

- Interim dividend

 

 

15.00

 

 

 

0.20

 

 

 

12.00

 

 

 

0.16

 

- Final dividend

 

16.00 (1)

 

 

 

0.21

 

 

 

15.00

 

 

 

0.20

 

 

 

 

31.00

 

 

 

0.41

 

 

 

27.00

 

 

 

0.36

 

Payout ratio (interim and final dividend)

 

 

 

 

 

57.2 %(2)(3)

 

 

 

 

 

 

52.2%(2)

 

 

(1)

Recommended by the Board at its meeting held on April 13, 2022, subject to the approval by the shareholders at the ensuing Annual General Meeting of the Company to be held on June 25, 2022, and if approved would result in a net cash outflow of approximately $885 million (excluding dividend paid on treasury shares).

(2)

Our present capital allocation policy effective fiscal 2020 is to pay approximately 85% of the free cash flow* cumulatively over a 5-year period through a combination of semi-annual dividends and/or share buyback and/or special dividends, subject to applicable laws and requisite approvals, if any. Dividend and buyback payouts include applicable taxes, if any.

(3)

Based on outstanding number of shares on March 31, 2022.

(4)

Converted at the monthly exchange rate in the month of declaration of dividend.

 

*

Free cash flow is defined as net cash provided by operating activities less capital expenditure as per the consolidated statement of cash flows prepared under IFRS.

 

 


 

 

The following table shows the cash outflow in the form of dividend payments:

 

 

(Dollars in millions)

 

Particulars

 

Fiscal 2022

 

 

Fiscal 2021

 

Cash outflow *#

 

 

 

 

 

 

 

 

- Final dividend for fiscal 2021

 

 

861

 

 

 

 

- Interim dividend for fiscal 2022

 

 

842

 

 

 

 

- Final dividend for fiscal 2020

 

 

 

 

 

539

 

- Interim dividend for fiscal 2021

 

 

 

 

 

687

 

 

*

Excludes dividend paid on treasury shares

#

The Company declares and pays dividends in Indian rupees. The conversion of dividend paid to U.S. dollars is based on the exchange rate on date of payment

Contractual commitments

As of March 31, 2022, we had contractual commitments for capital expenditure primarily comprising of commitments for infrastructure facilities and computer equipments aggregating to $164 million, as compared to $100 million as of March 31, 2021. These commitments include $109 million in commitments for domestic purchases as of March 31, 2022, as compared to $57 million as of March 31, 2021; and $55 million in overseas commitments as of March 31, 2022, as compared to $43 million as of March 31, 2021. All our capital commitments will be financed out of cash generated from operations. We expect our outstanding contractual commitments as of March 31, 2022, to be majorly completed in a year.

Further we have an uncalled capital commitment towards investments of $4 million as of March 31, 2022, as compared to $6 million as of March 31, 2021.

As of March 31, 2022, we had purchase obligations amounting to $1,726 million, out of which approximately 58% is expected to be completed within the next year and the remaining thereafter. Purchase obligation means an agreement to purchase goods or services that is enforceable and legally binding on the Company that specifies all significant terms, including fixed or minimum quantities to be purchased; fixed, minimum or variable price provisions; and the approximate timing of the transaction.

Quantitative and Qualitative Disclosures about Market Risk

General

Market risk is attributable to all market sensitive financial instruments including foreign currency receivables and payables. The value of a financial instrument may change as a result of changes in the interest rates, foreign currency exchange rates, commodity prices, equity prices and other market changes that affect market risk sensitive instruments.

Our exposure to market risk is a function of our revenue generating activities and any future borrowing activities in foreign currency. The objective of market risk management is to avoid excessive exposure of our earnings and equity to loss. Most of our exposure to market risk arises out of our foreign currency revenues, receivables, and payables.

We have chosen alternative 1 provided by Item 11 of Form 20-F to disclose quantitative information about market risk. All the required information under alternative 1 has been either included in components of market risk as given below or in Note 2.3 under Item 18 of this Annual Report and such information has been incorporated herein by reference.

 


 

The following table provides the cross references to Notes under Item 18 of this Annual Report which contains disclosures required under alternative 1 of Item 11 of Form 20-F.

 

Sl. No.

Requirements of Alternative 1 of Item 11

 

Cross reference to notes in the financial statements for instruments held for trading (Derivative financial instruments)

 

Cross reference to notes in the financial statements for instruments other than for trading purposes (All other financial instruments)

1.

Fair values of market risk sensitive instruments

 

Table: The carrying value and fair value of financial instruments by categories under Note 2.3, Financial Instruments, of Item 18 of this Annual Report.

 

Table: The carrying value and fair value of financial instruments by categories under Note 2.3, Financial Instruments, of Item 18 of this Annual Report.

2.

Contract terms to determine future cash flows, categorized by expected maturity terms

 

Section: Derivative Financial Instruments under Note 2.3, Financial Instruments, of Item 18 of this Annual Report describing the terms of forward and options contracts and the table depicting the relevant maturity groupings based on the remaining period as of March 31, 2022, and March 31, 2021.

 

We have provided the outstanding contract amounts in Note 2.3, Financial Instruments, of Item 18 of this Annual Report, table giving details in respect of outstanding foreign exchange forward and option contracts.

 

Current Financial Assets: The expected maturity of these assets falls within one year hence no additional disclosures are required.

 

Non-Current Financial Assets:

 

Prepayments and Other Assets - Primarily consist of deposit held with corporation to settle certain employee-related obligations as and when they arise during the normal course of business and rental deposits with service providers. Consequently, the period of maturity could not be estimated (see Note 2.4, Prepayments and Other Assets, under Item 18 of this Annual Report on Form 20-F for additional information). Hence, we have not made any additional disclosures for the maturity of non-current financial assets. Further it includes net investment in sublease of right of use asset (see Note 2.8, Leases, under Item 18 of this Annual Report on Form 20-F for contractual maturity of net investment in sublease table).

 

Financial Liabilities: Refer to Section “Liquidity Risk” under Note 2.3 of Item 18 of this Annual Report, table containing the details regarding the contractual maturities of significant financial liabilities as of March 31, 2022, and March 31, 2021.

3.

Contract terms to determine cash flows for each of the next five years and aggregate amount for remaining years

 

Same table as above however as all our forward and option contracts mature within 12 months, we do not require further classification.

 

Refer to Section “Liquidity Risk” under Note 2.3 of Item 18 of this Annual Report, table containing the details regarding the contractual maturities of significant financial liabilities as of March 31, 2022, and March 31, 2021.

 

4.

Categorization of market risk sensitive instruments

 

We have categorized the forwards and option contracts based on the currency in which the forwards and option contracts were denominated in accordance with instruction to Item 11(a) 2 B (v). Refer to section entitled: Derivative Financial Instruments under Note 2.3, Financial Instruments, of Item 18 of this Annual Report; table giving details in respect of outstanding foreign exchange forward and option contracts.

 

We have categorized the financial assets and financial liabilities based on the currency in which the financial instruments were denominated in accordance with instruction to Item 11(a) 2 B (v). Refer to section entitled: Financial Risk Management under Note 2.3, Financial Instruments, under Item 18 of this Annual Report; table analyzing the foreign currency risk from financial instruments as of March 31, 2022, and March 31, 2021.

5.

Descriptions and assumptions to understand the above disclosures

 

All the tables given under Note 2.3, Financial Instruments, under Item 18 of this Annual Report have explanatory headings and the necessary details to understand the information contained in the tables.

 

All the tables given under Note 2.3, Financial Instruments, under Item 18 of this Annual Report have explanatory headings and the necessary details to understand the information contained in the tables.

 


 

 

 

Risk Management Procedures

We manage market risk through treasury operations. Our treasury operations' objectives and policies are approved by senior management and our Audit Committee. The activities of treasury operations include management of cash resources, implementing hedging strategies for foreign currency exposures, borrowing strategies, if any, and ensuring compliance with market risk limits and policies.

Components of Market Risk

 

(1)

Exchange rate risk. Our exposure to market risk arises principally from exchange rate risk. Even though our functional currency is the Indian rupee, we generate a major portion of our revenues in foreign currencies, particularly the U.S. dollar, the Euro, the Australian dollar and the United Kingdom Pound Sterling, whereas we incur a significant portion of our expenses in U.S. dollar and Indian rupees. The exchange rate between the Indian rupee and the U.S. dollar has changed substantially in recent years and may fluctuate substantially in the future. Consequently, the results of our operations may be adversely affected as the Indian rupee appreciates against the U.S. dollar. For fiscal 2022 and 2021, U.S. dollar denominated revenues represented 66.8% and 66.5% of total revenues, respectively. For the same periods, revenues denominated in the Euro represented 13.6% and 13.4% of total revenues, revenues denominated in the Australian dollar represented 6.2% and 6.9% of total revenues while revenues denominated in the United Kingdom Pound Sterling represented 4.5% and 4.6% of total revenues. Our exchange rate risk primarily arises from our foreign currency revenues, receivables, and payables.

We use derivative financial instruments such as foreign exchange forward and option contracts to mitigate the risk of changes in exchange rates on foreign currency exposures. Counterparty for such contracts is generally a bank.

Refer to Note 2.3 in Item 18 in this Annual Report for the details in respect of outstanding foreign exchange forward and options contracts.

The forward and option contracts typically mature within 12 months, must be settled on the day of maturity and may be cancelled subject to the receipt or payment of any gains or losses in the difference between the contract exchange rate and the market exchange rate on the date of cancellation. We use these derivative instruments only as a hedging mechanism and not for speculative purposes. We may not purchase adequate instruments to insulate ourselves from foreign exchange currency risks. In addition, any such instruments may not perform adequately as a hedging mechanism. The policies of the RBI may change from time to time which may limit our ability to hedge our foreign currency exposures adequately. We may, in the future, adopt more active hedging policies, and have done so in the past.

 

 

(2)

Fair value. Refer to Note 2.3 in Item 18 in this Annual Report for the disclosure on carrying value and fair value of financial assets and liabilities.

Recent Accounting Pronouncements

Standards issued but not yet effective

New and revised IFRS Standards in issue but not yet effective:

 


 

 

Amendments to IAS 16 Property, Plant and Equipment

:

Proceeds before Intended Use

Amendments to IAS 37 Onerous Contracts

:

Cost of Fulfilling a Contract

Amendments to IAS 8, Accounting Policies, Changes in Accounting Estimates and Errors

:

Definition of Accounting Estimates

Amendments to IAS 1, Presentation of Financial Statements

:

Disclosure of Accounting Policies

Amendments to IAS12, Income taxes

:

Deferred Tax related to Assets and Liabilities arising from a Single Transaction

Amendments to IAS 16

On May 14, 2020, IASB issued an amendment to IAS 16 Property, Plant and Equipment Proceeds before Intended Use (Amendments to IAS 16) which amends the standard to prohibit deducting from the cost of an item of property, plant and equipment any proceeds from selling items produced while bringing that asset to the location and condition necessary for it to be capable of operating in the manner intended by management. Instead, an entity recognizes the proceeds from selling such items, and the cost of producing those items, in profit or loss. The effective date for adoption of this amendment is annual periods beginning on or after January 1, 2022, although early adoption is permitted. We have evaluated the amendment and there is no impact on our consolidated financial statements.

Amendments to IAS 37

On May 14, 2020, IASB issued Onerous Contracts Cost of Fulfilling a Contract (Amendments to IAS 37) which specify that the ‘cost of fulfilling’ a contract comprises the ‘costs that relate directly to the contract’. Costs that relate directly to a contract can either be incremental costs of fulfilling that contract (examples would be direct labour, materials) or an allocation of other costs that relate directly to fulfilling contracts (an example would be the allocation of the depreciation charge for an item of property, plant and equipment used in fulfilling the contract). The effective date for adoption of this amendment is annual periods beginning on or after January 1, 2022, although early adoption is permitted. We have evaluated the amendment and the impact is not expected to be material on our consolidated financial statements.

Amendments to IAS 8

On February 12, 2021, International Accounting Standards Board (IASB) has issued amendments to IAS 8 Accounting Policies, Changes in Accounting estimates and Errors which introduced a definition of ‘accounting estimates’ and included amendments to IAS 8 to help entities distinguish changes in accounting policies from changes in accounting estimates. The effective date for adoption of this amendment is annual periods beginning on or after January 1, 2023, although early adoption is permitted. We have evaluated the amendment and there is no impact on our consolidated financial statements.

Amendments to IAS 1

On February 12, 2021, International Accounting Standards Board (IASB) has issued amendments to IAS 1 Presentation of Financial Statements and IFRS Practice Statement 2 Making Materiality Judgements which requires the entities to disclose their material accounting policies rather than their significant accounting policies. The effective date for adoption of this amendment is annual periods beginning on or after January 1, 2023, although early adoption is permitted. We are in the process of evaluating the impact of the amendment.

Amendments to IAS 12

On May 7, 2021, IASB has issued amendment to IAS 12 Income Taxes which narrowed the scope of the initial recognition exemption so that it does not apply to transactions that give rise to equal and offsetting temporary differences.

 


 

The effective date for adoption of this amendment is annual periods beginning on or after January 1, 2023, although early adoption is permitted. We are in the process of evaluating the impact of the amendment.

Critical Accounting Estimates

We consider the policies discussed below to be critical to an understanding of our financial statements for fiscal 2022 as their application places the most significant demands on management's judgment, with financial reporting results relying on estimation about the effect of matters that are inherently uncertain. Specific risks for these critical accounting estimates and judgments are described in the following paragraphs. For all of these policies, future events rarely develop exactly as forecast, and the best estimates routinely require adjustment. 

For details of our significant accounting policies refer to the financials under item 18 in this Annual Report on Form 20-F.

 

1.

Estimates and judgments

We prepare financial statements in conformity with IFRS, which requires us to make estimates, judgments, and assumptions. These estimates, judgments and assumptions affect the application of accounting policies and the reported amounts of assets and liabilities, the disclosures of contingent assets and liabilities at the date of the financial statements and reported amounts of revenues and expenses during the period. Application of accounting policies which require critical accounting estimates involving complex and subjective judgments and the use of assumptions in the consolidated financial statements have been disclosed below. However, accounting estimates and judgments could change from period to period and actual results could differ from those estimates. Appropriate changes in estimates and judgments are made as and when we become aware of changes in circumstances surrounding the estimates and judgements. Changes in estimates and judgments are reflected in the period in which changes are made and, if material, their effects are disclosed in the notes to the consolidated financial statements.

Estimation of uncertainties relating to the global health pandemic relating to COVID-19

We have considered the possible effects that may result from the COVID-19 pandemic in the preparation of these consolidated financial statements including the recoverability of carrying amounts of financial and non-financial assets. In developing the assumptions relating to the possible future uncertainties in the global economic conditions because of the COVID-19 pandemic, we, at the date of approval of these consolidated financial statements, used internal and external sources of information including credit reports and related information and economic forecasts and expect that the carrying amount of these assets will be recovered. The impact of the COVID-19 pandemic on our financial statements may differ from that estimated as at the date of approval of these consolidated financial statements.

 

A.

Revenue recognition

Our contracts with customers include promises to transfer multiple products and services to a customer. Revenues from customer contracts are considered for recognition and measurement when the contract has been approved, in writing, by the parties to the contract, the parties to the contract are committed to perform their respective obligations under the contract, and the contract is legally enforceable. We assess the services promised in a contract and identify distinct performance obligations in the contract. Identification of distinct performance obligations to determine the deliverables and the ability of the customer to benefit independently from such deliverables, and allocation of transaction price to these distinct performance obligations involves significant judgement.

Fixed price maintenance revenue is recognized ratably on a straight-line basis when services are performed through an indefinite number of repetitive acts over a specified period. Revenue from fixed price maintenance contract is recognized ratably using a percentage of completion method when the pattern of benefits from the services rendered to the customer and our costs to fulfil the contract is not even through the period of the contract because the services are generally discrete in nature and not repetitive. The use of method to recognize the maintenance revenues requires judgment and is based on the promises in the contract and nature of the deliverables.

We use the percentage-of-completion method in accounting for other fixed-price contracts. Use of the percentage-of-completion method requires us to determine the actual efforts or costs expended to date as a proportion of the

 


 

estimated total efforts or costs to be incurred. Efforts or costs expended are used to measure progress towards completion as there is a direct relationship between input and productivity. The estimation of total efforts or costs involves significant judgement and is assessed throughout the period of the contract to reflect any changes based on the latest available information.

Contracts with customers includes subcontractor services or third-party vendor equipment or software in certain integrated services arrangements. In these types of arrangements, revenue from sales of third-party vendor products or services is recorded net of costs when we are acting as an agent between the customer and the vendor, and gross when we are the principal for the transaction. In doing so, we first evaluate whether we control the good or service before it is transferred to the customer. We consider whether we have the primary obligation to fulfil the contract, inventory risk, pricing discretion and other factors to determine whether we control the goods or service and therefore, are acting as a principal or an agent.

Provisions for estimated losses, if any, on incomplete contracts are recorded in the period in which such losses become probable based on the estimated efforts or costs to complete the contract.

B.

Income taxes

Our two major tax jurisdictions are India and the U.S., though we file tax returns in other overseas jurisdictions.

Significant judgments are involved in determining the provision for income taxes, including amount expected to be paid/recovered for uncertain tax positions.

In assessing the realizability of deferred income tax assets, we consider whether some portion or all the deferred income tax assets will not be realized. The ultimate realization of deferred income tax assets is dependent upon the generation of future taxable income during the periods in which the temporary differences become deductible. Management considers the scheduled reversals of deferred income tax liabilities, projected future taxable income and tax planning strategies in making this assessment. Based on the level of historical taxable income and projections for future taxable income over the periods in which the deferred income tax assets are deductible, management believes that the group will realize the benefits of those deductible differences. The amount of the deferred income tax assets considered realizable, however, could be reduced in the near term if estimates of future taxable income during the carry forward period are reduced. Refer to Note 2.18 under Item 18 of this Annual Report on Form 20-F.

C.

Impairment of Goodwill

Goodwill is tested for impairment on an annual basis and whenever there is an indication that the recoverable amount of a cash generating unit (“CGU”) is less than its carrying amount. For the impairment test, goodwill is allocated to the CGU or groups of CGUs which benefit from the synergies of the acquisition and which represent the lowest level at which goodwill is monitored for internal management purposes.

The recoverable amount of CGUs is determined based on higher of value-in-use and fair value less cost to sell. Key assumptions in the cash flow projections are prepared based on current economic conditions and comprises estimated long-term growth rates, weighted average cost of capital and estimated operating margins. Refer to Note 2.9 under Item 18 of this Annual Report on Form 20-F.

 

 

 


 

 

Item 6. Directors, Senior Management and Employees

DIRECTORS AND EXECUTIVE OFFICERS

As of March 31, 2022, set forth below are the respective ages and positions of our directors and executive officers:

 

Name

 

Age

 

Position

Nandan M. Nilekani

 

66

 

Non-executive, Non-Independent Chairman

Salil Parekh

 

57

 

Chief Executive Officer and Managing Director

Kiran Mazumdar-Shaw

 

69

 

Lead Independent Director

D. Sundaram

 

69

 

Independent Director

Michael Gibbs

 

64

 

Independent Director

Uri Levine

 

57

 

Independent Director

Bobby Parikh

 

58

 

Independent Director

Chitra Nayak

 

59

 

Independent Director

Nilanjan Roy

 

55

 

Chief Financial Officer

Ravi Kumar S.

 

50

 

President

Mohit Joshi

 

47

 

President

Krishnamurthy Shankar

 

59

 

Group Head - Human Resources and Infosys Leadership Institute

Inderpreet Sawhney

 

57

 

Group General Counsel and Chief Compliance Officer

 

Note:  U.B. Pravin Rao retired as a whole-time director and Chief Operating Officer effective December 12, 2021.

 

The following are the details of membership and chairmanship in Board committees as of March 31, 2022:  

 

Name

 

Board

 

 

AC

 

 

NRC

 

 

SRC

 

 

CSR

 

 

ESG

 

 

RMC

 

 

Cybersecurity (Risk Sub-Committee)

 

Nandan M. Nilekani

 

Chair

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Salil Parekh

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Kiran Mazumdar- Shaw

 

 

 

 

 

 

 

Chair

 

 

 

 

 

 

Chair

 

 

Chair

 

 

 

 

 

 

 

D. Sundaram

 

 

 

Chair

 

 

 

 

Chair

 

 

 

 

 

 

 

 

 

 

Chair

 

 

 

Michael Gibbs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Chair

 

Uri Levine

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bobby Parikh

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Chitra Nayak

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total no. of members

 

 

8

 

 

 

3

 

 

 

3

 

 

 

3

 

 

 

3

 

 

 

3

 

 

 

6

 

 

 

3

 

 

Notes:

1.

U.B. Pravin Rao retired as a whole-time director and Chief Operating Officer effective December 12, 2021.

2.

Salil Parekh was appointed as the member of CSR Committee effective December 13, 2021 and ceased to be member of the Committee effective January 12, 2022.

3.

Uri Levine was appointed as member of the CSR Committee effective January 13, 2022.

 

Chair – Chairperson; 

● – Member of the Committee;

AC – Audit Committee;

RMC – Risk Management Committee;

NRC – Nomination and Remuneration Committee;

SRC – Stakeholders Relationship Committee;

CSR – Corporate Social Responsibility Committee;

ESG – Environment, Social and Governance Committee

 


 

Size and composition of the Board

The Securities Exchange Board of India (SEBI) (Listing Obligations and Disclosure Requirements) Regulations, 2015 as amended (“Listing Regulations”) mandates that for a company with a non-executive Chairman who is a Promoter, at least half of its board of directors should be independent directors and the Board of directors of the top 1,000 listed companies effective April 1, 2020, shall have at least one independent woman director. As of March 31, 2022, the Board was comprised of eight members, consisting of (i) one non-executive and non-independent Chairman, (ii) one Chief Executive Officer and Managing Director, and (iii) six Independent Directors. Independent directors constitute 75% of the Board - more than the requirements of the Indian Companies Act, 2013 and the Listing Regulations and as defined by Rule 303A.02 of the NYSE Listed Company Manual. Two of the eight directors on our Board are women and both are independent directors, making up 25% of the Board’s strength. The Board periodically evaluates the need for change in its size and composition.

Definition of Independent Directors

The definition of an “independent director” under the Indian Companies Act, 2013 and the Listing Regulations includes a person who is not a promoter or employee or one of the key managerial personnel of the company or its subsidiaries. Further, the person should not have a material pecuniary relationship exceeding ten per cent of his total income or such amount as may be prescribed with the company or its holding, subsidiary or associate company, or their promoters, or directors during the two immediately preceding financial years or during the current financial year, apart from receiving remuneration as an independent director.

We abide by these definitions of independent director in addition to the definitions of an independent director as laid down in the NYSE Listed Company Manual and the Sarbanes-Oxley Act, and US securities laws by virtue of our listing on the NYSE in the United States.

Based on the disclosures received from all the independent directors and in the opinion of the Board, the independent directors fulfil the conditions specified in the Indian Companies Act, 2013, the Listing Regulations and the NYSE Listed Company Manual and are independent of the Management.

Key Board qualifications, expertise and attributes

The key qualifications, skills, and attributes taken into consideration while nominating candidates to serve on the Board are the following:

 

Financial: Leadership of a financial firm or management of the finance function of an enterprise, resulting in proficiency in complex financial management, capital allocation, and financial reporting processes, or experience in actively supervising a principal financial officer, principal accounting officer, controller, public accountant, auditor or person performing similar functions.

 

Diversity: Representation of gender, ethnic, geographic, cultural, or other perspectives that expand the Board’s understanding of the needs and viewpoints of our customers, partners, employees, governments, and other stakeholders worldwide.

 

Global Business: Experience in driving business success in markets around the world, with an understanding of diverse business environments, economic conditions, cultures, and regulatory frameworks, and a broad perspective on global market opportunities.

 

Leadership: Extended leadership experience for a significant enterprise, resulting in a practical understanding of organizations, processes, strategic planning, and risk management. Demonstrated strengths in developing talent, planning succession, and driving change and long-term growth.

 

Technology: A significant background in technology, resulting in knowledge of how to anticipate technological trends, generate disruptive innovation, and extend or create new business models.

 

 


 

 

Mergers and Acquisitions: A history of leading growth through acquisitions and other business combinations, with the ability to assess ‘build or buy’ decisions, analyze the fit of a target with the Company’s strategy and culture, accurately value transactions, and evaluate operational integration plans.

 

Board Service and Governance: Service on a public company board to develop insights about maintaining board and management accountability, protecting shareholder interests, and observing appropriate governance practices.

 

Sales and Marketing: Experience in developing strategies to grow sales and market share, build brand awareness and equity, and enhance enterprise reputation.

 

Sustainability, and Environment, Social and Governance (ESG): Experience in leading the sustainability and ESG visions of organizations, to be able to integrate these into the strategy of the Company.

 

Risk Expertise: Experience in identifying and evaluating the significant risk exposures to the business strategy of the Company and assessing management’s actions to mitigate strategic, legal and compliance, and operational risk exposure.

 

Cybersecurity expertise: Experience in assessing and managing cybersecurity-related risks and in implementing the cybersecurity policies, procedures, and strategies.

Profiles of Directors and Executive Officers

Nandan M. Nilekani (Nandan) is the Chairman of Infosys Limited, which he co-founded in 1981, and EkStep, a not-for-profit effort to create a learner-centric, technology-based platform to improve basic literacy and numeracy for millions of children. He was previously the Chairman of the Unique Identification Authority of India (UIDAI) in the rank of a Cabinet Minister. Nandan received his bachelor’s degree from IIT, Bombay. Fortune Magazine conferred on him the title of “Asia’s Businessman of the Year – 2003”. In 2005, he received the prestigious Joseph Schumpeter Prize for innovative services in economy, economic sciences and politics. In 2006, he was awarded the Padma Bhushan. The same year, he was named Businessman of the Year by Forbes Asia. Time magazine listed him as one of the 100 most influential people in the world in 2006 and 2009. Foreign Policy magazine listed him as one of the Top 100 Global Thinkers in 2010. He won The Economist Social & Economic Innovation Award for his leadership of India’s unique identification initiative (Aadhaar). In 2017, he received the Lifetime Achievement Award from E&Y. CNBC-TV18 conferred the India Business Leader award for outstanding contribution to the Indian economy in 2017 and he also received the 22nd Nikkei Asia Prize for Economic & Business Innovation 2017. He is the author of Imagining India and co-authored with Viral Shah his second book, Rebooting India: Realizing a Billion Aspirations and his third book with Tanuj Bhojwani, The Art of Bitfulness: Keeping Calm in the Digital World released in January 2022.

Salil Parekh, as Chief Executive Officer and Managing Director, sets and evolves the strategic direction for the company and its portfolio of offerings, while nurturing a strong leadership team to drive its execution.  Salil has more than 30 years of global experience in the IT services industry with a strong track record of driving digital transformation for enterprises, executing business turnarounds, and managing successful acquisitions. Earlier, Salil was a member of the Group Executive Board at Capgemini, where he held several leadership positions for 25 years. Salil was also a Partner at Ernst & Young and is widely credited for bringing scale and value to the Indian operations of the consultancy firm. He holds Master of Engineering degrees in Computer Science and Mechanical Engineering from Cornell University, and a Bachelor of Technology degree in Aeronautical Engineering from the Indian Institute of Technology, Bombay.

Kiran Mazumdar-Shaw is the Lead independent director on the Board of Infosys. She serves as the Chairperson of the Nomination and Remuneration Committee and the Corporate Social Responsibility Committee and is a member of the Risk Management Committee and the Environment, Social and Governance Committee. Kiran is the Executive Chairperson of Biocon Limited, a biotechnology company based in Bangalore, India. She is a Non-Executive & Non independent director in Narayana Hrudayalaya Limited and is Non-executive Chairperson at Syngene International Limited. She also serves as an independent director of United Breweries Limited. Kiran is a pioneering biotech entrepreneur, a healthcare visionary, a global influencer, and a passionate philanthropist. Highly respected in the corporate world, she was named the EY Entrepreneur of the Year India 2019. Her pioneering efforts

 


 

in biotechnology have drawn global recognition, including the Order of Australia, Australia’s highest civilian honour, as well as, the highest French distinction, Knight of the Legion of Honour. She has also been named among TIME magazine’s 100 most influential people in the world. She has received two of India's highest civilian honours, the Padma Shri and the Padma Bhushan. Kiran holds a bachelor’s degree in Zoology from Bangalore University, India, and is qualified as a Master Brewer from Ballarat University, Australia. She has also received many honorary doctorates in recognition of her pre-eminent contributions to the field of biotechnology.

D. Sundaram is an Independent Director of Infosys. He is the Chairperson of the Audit Committee, the Stakeholders Relationship Committee, and the Risk Management Committee, and a member of the Nomination and Remuneration Committee and the Cybersecurity risk sub-committee. His experience spans corporate finance, business performance, monitoring operations, governance, mergers & acquisitions, talent / people management and strategy, Information Technology and cybersecurity, Sustainability and ESG. He joined Hindustan Unilever Limited (HUL), the Indian listed subsidiary of Unilever Plc, as a management trainee in June 1975 and served in various capacities including six years in Unilever, London as Commercial officer: Africa and Middle East (90-93) and as Sr. V.P for South Asia and Middle East (96-99). He was the Chief Finance Officer of HUL from April 1999 to March 2008 and as the Vice Chairman and CFO from April 2008 to July 2009. He is a two-time winner of the prestigious “CFO of the Year for FMCG Sector” award by CNBC TV18 (2006 and 2008). He was awarded as the “Best Independent Director Award” for the year 2019 by the Asian Center for Corporate Governance & Sustainability. Sundaram is a post-graduate in Management Studies (MMS), Fellow of the Institute of Cost Accountants, and has done Harvard Business School's Advanced Management Program (AMP). He currently serves as an independent director on the Boards of Listed Companies; GlaxoSmithKline Pharmaceuticals Limited, Crompton Greaves Consumer Electricals Limited and ACC Limited.

Michael Gibbs is an Independent Director of Infosys. He is the Chairperson of the Cybersecurity risk sub-committee and serves as a member of the Audit Committee, the Risk Management Committee and the Nomination and Remuneration Committee. He is the former Group CIO for BP, PLC having responsibility for setting and implementing BP’s IT strategy and providing computing and telecommunications technology services worldwide. As CIO, Michael led a transformation of the IT function at BP, reorganizing the function and operating model. He led improvements in cybersecurity and the application of emerging digital technologies including plans for a migration of legacy data centers to the cloud. Michael served as CIO for various businesses including Conoco Refining & Marketing, Europe and Asia, based in London and ConocoPhillips Supply and Trading, Corporate Functions and Global Downstream, based in Houston. In 2008, Michael returned to London joining BP as VP/CIO, Refining & Marketing, before becoming Group CIO in 2013. Michael graduated summa cum laude from Oklahoma State University with a degree in Management Science. He completed the Executive Management Program at Penn State University in 1997 and the Concours/Cash CIO Leadership Program in 2004. In 2015, he was named to CIO magazine’s list of the most influential Global CIOs and ranked as I-CIO’s 2nd most powerful IT executive in Europe.

Uri Levine is an Independent Director of Infosys. He serves as a member of the Risk Management Committee, the Corporate Social Responsibility Committee, the Environment, Social and Governance Committee and Cybersecurity risk sub-committee.

He is a passionate serial entrepreneur and disruptor. He co-founded Waze, the world’s largest community-based driving traffic and navigation app, with more than 500 million drivers around the globe, which was acquired by Google in June 2013 for more than US$ 1.1 billion. Levine heads “The Founders Kitchen”, a company-builder fund, and serves as the co-founder and chairman of FeeX, FairFly, Refundit and Fibo. He also serves on the Board of Directors of Moovit, Seetree, LiveCare, HERE Technology, and Dynamo.

Levine’s vision in building startups is specifically intended to disrupt inefficient markets and improve under-functioning services with a focus on solving “BIG problems” and saving consumers time and money while empowering them and changing the world for the better. Levine has been in the high-tech business for the last 30 years, half of them in the startup scene, and has seen everything ranging from failure, middle success, and big success. He is also a world class-speaker on entrepreneurship, disruption, evolution vs. revolutions of markets, mobility and startups. Motivated to encourage the next generation of thinkers and innovators, he also leads an academic workshop entitled “How to Build a Startup”, aimed at undergraduate and graduate-level business students. Levine is a BA graduate from Tel Aviv University. Before attending university, he served in the Israeli army in its

 


 

special intelligence unit 8200. He is a trustee at the Tel Aviv University and also mentors young entrepreneurs at the Zell Entrepreneurship program at IDC Herzliya.

Bobby Parikh is an Independent Director of Infosys. He serves as a member of the Audit Committee, the Risk Management Committee and the Stakeholder Relationship Committee.  He is the Managing Partner of Bobby Parikh Associates, a boutique firm focused on providing strategic tax and regulatory advisory services. Over the years, Bobby has had extensive experience in advising clients across a range of industries. An area of focus for Bobby has been to work with businesses, both Indian and multinational, in interpreting the implications of the deregulation as well as the changes to India’s policy framework, to help businesses better leverage opportunities that have become available and to address challenges that resulted from such changes. Bobby has led teams that have advised clients in the areas of entry strategy (MNCs into India and Indian companies into overseas markets), business model identification, structuring a business presence, mergers, acquisitions and other business reorganizations. Bobby’s particular area of focus is providing tax and regulatory advice in relation to transactions and other forms of business reorganizations, whether inbound, outbound or wholly domestic. In this regard, Bobby works extensively with private equity funds, other institutional investors and owners and managers of businesses to develop bespoke solutions that optimally address the commercial objectives underpinning a particular transaction or a business reorganization. Bobby also works closely with regulators and policy formulators in providing inputs to aid in the development of new regulations and policies, and in assessing the implications and efficacy of these and providing feedback for action. Bobby was co-founder of BMR Advisors, a highly regarded tax and transactions firm which he helped establish and run for over 12 years. Prior to forming BMR Advisors, Bobby was the Chief Executive Officer of Ernst & Young in India and held that responsibility until December 2003. Bobby worked with Arthur Andersen for over 17 years and was its Country Managing Partner until the Andersen practice combined with that of Ernst & Young in June 2002. Bobby led the Financial Services industry practice at Arthur Andersen and then also at Ernst & Young. Bobby is a graduate in Commerce from the University of Mumbai and qualified as a Chartered Accountant from the Indian Institute of Chartered Accountants of India in 1987.

Chitra Nayak is an Independent Director of Infosys. She is the Chairperson of the Environment, Social and Governance Committee and serves as a member of the Risk Management Committee, the Stakeholder Relationship Committee and the Corporate Social Responsibility Committee.  She has over 25 years of professional experience in go-to-market, general management, and operations leadership roles at various organizations. She currently serves as a Member of the Board at Invitae, a medical genetics company; at Morneau Shepell, a tech enabled HR services company; at Forward Air, a freight and logistics company; and at Intercom, a messaging platform company. She also advises startups on go-to market strategies.  She was the Chief Operating Officer (COO), overseeing the go-to-market strategy at Comfy, a real-estate tech startup, and prior to that, she was COO at Funding Circle, an online SMB lending marketplace. Chitra has been in leadership roles at Salesforce for eight years, as COO, Platform, and Senior VP, Global Sales Development. She was earlier part of AAA, Charles Schwab, and the Boston Consulting Group as well. Chitra has a passion for empowering women in the workplace. She is the Co-Founder of Neythri.org, which supports South Asian professional women. She was also the Co-Founder of the Salesforce Women’s Network initiative. She has co-created and taught an MBA class on ‘Women in Leadership’ at California State University, East Bay. Chitra holds an MBA with Honors from Harvard Business School, an MS in Environmental Engineering from Cornell University, and a B.Tech. in Engineering from the Indian Institute of Technology.

 

Nilanjan Roy is the Chief Financial Officer of Infosys. Prior to this, he served as the Global Chief Financial Officer of Bharti Airtel Ltd. and was responsible for the finance function across India and Africa. He has held various leadership positions for the last 13 years in Bharti Airtel, prior to which he worked with Unilever for 15 years in their global operations across India, Europe, and the United States. As an established finance leader, Nilanjan has extensive and rich global experience including shareholder value creation, ESG and corporate governance, business partnering, mergers and acquisitions, treasury and funding, investor relations, cost management, financial operations, taxation, financial accounting, and reporting. Nilanjan has a Bachelor of Commerce (Hons.) from Delhi University and is a Chartered Accountant.

Ravi Kumar S. is a President at Infosys. In this role, he leads the Infosys Global Services Organization across all global industry segments, driving digital transformation services, consulting services, traditional technology services, engineering services, data and analytics, cloud and infrastructure along with enterprise package applications service lines. In addition, he oversees Infosys BPM and is Chairman of the Board of Infosys BPM. He also oversees Infosys business in Latin America, Japan, China and the India Business Unit. He is the Chairman of

 


 

the Board of Infosys Public Services, Infosys Germany Holding GmbH, director in Infosys Nova Holdings LLC and oversees the Consulting Services Subsidiary of Infosys. Ravi oversees Infosys’ acquisitions Kaleidoscope, Guidevision, Blue Acorn, Simplus, WongDoody, Fluido and Brilliant Basics and Chairs the Board of the Hitachi-Panasonic JV in Japan. Ravi also oversees the alliances organization and the global partner ecosystem at Infosys. In addition, Ravi is championing and pioneering the localization initiative and building technology and digital talent pools in the U.S, Europe and Australia for Infosys to drive creation of new and Digital Technology and Innovation Centers by collaborating with clients, the local state governments and academic ecosystems. He is also Chairman for Infosys Foundation USA focused on computer science education in K12 Schools in the U.S. Ravi also has additional responsibility for Global Immigration, Procurement and cybersecurity within Infosys.

Previously, Ravi was Group Head for $1B Insurance, Healthcare, and Cards & Payments unit, where he drove client services, demand generation, next-generation service offerings, game-changing innovation, and a world-class delivery organization to support clients. He has also led the global delivery organization in the Manufacturing industry group. Spanning a global clientele and other new incubating engines, he built the global Oracle and CRM practices for Infosys.

Ravi has over 19 years of experience in the consulting space, incubating new practice lines, driving large transformational programs, and evangelizing new business models across industry segments. He has played diverse roles across organizations within the CRM space for Oracle Corporation, building a next-generation CRM practice at Cambridge Technology Partners. He has also worked on process and technology transformation for the unbundling of Indian State Electricity Boards at PricewaterhouseCoopers. Ravi started his career as a nuclear scientist at the Bhabha Atomic Research Center.

He is an independent board member of Digimarc (NASDAQ:DMRC). He is also on the board of directors of the U.S. Chamber of Commerce, on the Board of Governors of The New York Academy of Sciences, a member of the Young Presidents Organization, the chair of the IT & Business Services Workforce Council for the Governor in the State of Connecticut, a member of the board of directors of AdvanceCT, a member of Skills Consortium of the World Economic Forum, is on the Fortune CEO Workforce Redesign Group and is involved in many other industry forums. He regularly attends the annual meeting of the World Economic Forum in Davos, and actively writes about digital transformation, the future of work, reskilling and the talent transformation in the Harvard Business Review, Knowledge@Wharton, Forbes and other top tier publications.  Ravi has a master’s degree in business administration from Xavier Institute of Management, Bhubaneswar, India.

Mohit Joshi is a President of the Company. He is responsible for the Financial Services & Healthcare/Life Sciences businesses at Infosys. In addition, as Chairman of Edgeverve Systems Ltd, he leads our software business which includes Finacle, our Global banking platform. He leads Sales Operations and Effectiveness for Infosys and has executive responsibility for Large deals across the Company. He is also responsible for the Company’s internal technology and applications portfolio. Mohit joined Infosys in 2000 and has since worked in different capacities for the Company. In his previous role, he was responsible for leading the Financial Services business in Europe. In 2007, Mohit was appointed as CEO of Infosys Mexico and was instrumental in setting up the first subsidiary in Latin America. He is also a Non-Executive Director at Aviva Plc. He is a member of the Risk & Governance and Nomination committees at Aviva Plc. Mohit was also invited to join the Global Young Leader program at the World Economic Forum in 2014. He was previously the Vice Chair of the Economic Growth Board of the CBI (Confederation of British Industry) and is a member of YPO (Young Presidents Organization). Mohit has previously worked with ABN AMRO and ANZ Grindlays in their Corporate and Investment bank. He holds a M.B.A from the Faculty of Management Studies, Delhi University and a Bachelor’s degree in history from St. Stephen’s College, Delhi. Currently Mohit is the Chairman Infosys Technologies (Sweden) AB and serves as director on the boards of Infosys Americas Inc., and Stater N.V - subsidiaries of Infosys Limited.

 


 

Krishnamurthy (Krish) Shankar is an Executive Vice President and the Group Head of Human Resource Development and Head of Infosys Leadership Institute (ILI), at Infosys. In this role, he is responsible for envisioning the roadmap for HR, driving strategy, and implementing operational priorities aligned with the overall organizational mandate. He is also a trustee of Infosys Foundation – the CSR arm of Infosys Limited. Krish has over 30 years of experience and has led several global HR functions in organizations like Bharti Airtel, Hindustan Unilever and Unilever. Prior to joining Infosys, Krish was the Head of HR for South Asia at Philips. Krish holds a postgraduate diploma in HR from XLRI, Jamshedpur, and has received an executive certificate in Strategy and Organization from the Stanford Graduate School of Business. He also has a Doctorate in Business Administration from Aston University.

Inderpreet Sawhney is the Group General Counsel and the Chief Compliance Officer of Infosys. In this role, she leads the legal and compliance function of the Company. She is a strategic business partner supporting the business in legal and regulatory matters, while spearheading its compliance and ethics program of the Company in line with Infosys’ core C-LIFE values. She has an additional responsibility for privacy and data protection at Infosys. She is a trustee of Infosys Foundation – the CSR arm of Infosys Limited.

Inderpreet is a seasoned international professional with over 25 years of experience, including as a General Counsel of a large IT Service company, and as Managing Partner of a mid-sized law firm in Silicon Valley where her mandate included counsel on complex international transactions. She serves as independent and non-executive director on the Board of NYSE listed Hillenbrand Inc. and is a member of the National Advisory Council of SABANA (South Asian Bar Association of North America). She is a frequent speaker at international conferences. Inderpreet has a BA (Hons.) and LL.B degree from Delhi University and an LL.M from Queen's University, Kingston, Canada. Inderpreet also serves as director on the Boards of EdgeVerve Systems Limited, Infosys BPM Limited, Infosys Americas Inc., Infosys Nova Holdings LLC and Infosys Consulting.

Compensation

Our Executive Compensation programs encourage reward for performance. A significant portion of the executives’ total rewards are tied to the delivery of long-term corporate performance goals, in order to align with the interest of the shareholders. The Overview of Executive Leadership Compensation is filed as an exhibit to this Annual Report on Form 20-F.

The Nomination and Remuneration Committee determines and recommends to the Board the compensation payable to the directors. All Board-level compensation is approved at the shareholders meeting or via postal ballot. Remuneration for the executive directors comprises a fixed component and a variable component, including stock incentives under the 2015 Plan and under the 2019 Plan. The Committee makes a periodic appraisal of the performance of executive directors based on a detailed performance matrix.

The 2015 Plan and 2019 Plan were previously filed as exhibits to the Annual Report on Form 20F.

As required under the NYSE listing regulations effective April 1, 2019, the Nomination and Remuneration Committee will recommend to the Board the payment of remuneration to senior management. The Nomination and Remuneration Policy of the Company is available on our website at https://www.infosys.com/investors/corporate-governance/documents/nomination-remuneration-policy.pdf

Independent directors’ compensation

The compensation payable to the independent directors is limited to a fixed amount per year as determined and approved by the Board, the sum of which does not exceed 1% of net profits for the year, calculated as per the provisions of the Indian Companies Act, 2013. The Board reviews the performance of independent directors on an annual basis.  The Board, while deciding the basis for determining the compensation of the independent directors, takes various factors into consideration.  These include global board compensation benchmarking, participation of individual directors in Board and Committee meetings, other responsibilities such as membership or chairmanship of committees, time spend in carrying out other duties, roles and functions as prescribed in Schedule IV of the Indian Companies Act, 2013, Listing Regulations and such other factors as the Board deems fit.

 


 

In accordance with the Listing Regulations, no employee, including key managerial personnel or director or promoter of a listed entity, shall enter into any agreement for himself or on behalf of any other person, with any shareholder or any other third party with regard to compensation or profit-sharing in connection with dealings in the securities of the Company, unless prior approval for the same has been obtained from the Board of Directors as well as public shareholders by way of an ordinary resolution. During the year, there were no such instances.

Non-Executive and Non-Independent Chairman’s compensation

Nandan M. Nilekani, Chairman, voluntarily chose not to receive any remuneration for his services rendered to the Company.

Remuneration to directors in fiscal 2022

(A)

The table below describes the compensation for our Non-Executive and Independent Directors, for fiscal 2022:

 

Name

 

Commission ($)

 

Non-Executive, Non Independent Director:

 

 

 

 

Nandan M. Nilekani(1)

 

 

 

Non-Executive, Independent Directors:

 

 

 

 

Kiran Mazumdar-Shaw

 

 

278,137

 

D. Sundaram

 

 

291,342

 

Michael Gibbs

 

 

273,838

 

Uri Levine

 

 

212,740

 

Bobby Parekh

 

 

218,822

 

Chitra Nayak

 

 

225,973

 

 

(1)

Nandan M. Nilekani voluntarily chose not to receive any remuneration for his services rendered to the Company

(B)

The table below describes the compensation for our executive directors and other executive officers, for fiscal 2022:

 

Name

 

Salary

($)

 

 

Bonus &

incentive

($)

 

 

Amount

accrued

for long

term

benefits ($)

 

 

Value of

RSUs

granted ($)

 

 

Number of

RSUs

granted

 

 

Salil Parekh

 

 

763,274

 

 

 

1,688,071

 

 

 

50,892

 

 

 

3,566,609

 

(1)

 

188,452

 

(1)

U. B. Pravin Rao(2)

 

 

397,939

 

 

 

1,076,599

 

 

 

18,058

 

 

 

 

 

 

 

 

Nilanjan Roy

 

 

317,754

 

 

 

221,376

 

 

 

24,523

 

 

 

544,541

 

(3)

 

24,423

 

(3)

Ravi Kumar S

 

 

690,144

 

 

 

598,125

 

 

 

35,233

 

 

 

1,996,750

 

(4)

 

88,420

 

(4)

Mohit Joshi

 

 

767,444

 

 

 

668,781

 

 

 

187,251

 

 

 

2,144,501

 

(4)

 

95,010

 

(4)

Krishnamurthy Shankar

 

 

281,325

 

 

 

292,605

 

 

 

21,960

 

 

 

 

(5)

 

 

(5)

Inderpreet Sawhney

 

 

596,285

 

 

 

411,075

 

 

 

17,670

 

 

 

797,200

 

(4)

 

35,200

 

(4)

 

The performance bonuses include accruals payable as per the terms of employment agreement. The actuals could differ based on the completion of performance evaluation and differences are adjusted at the time of payouts.

(1)

A) The Board, based on the recommendations of the Nomination and Remuneration Committee, under the 2015 Plan, approved:

 

a)

On April 14, 2021, performance-based grant of RSUs for the financial year 2022. These RSUs will vest in line with the current employment agreement. Accordingly, 96,150 performance based RSUs were granted effective May 2, 2021.

 


 

 

b)

The grant of annual time-based RSUs for fiscal 2022 of 18,340 RSUs. The grants were made effective February 1, 2022. These RSUs will vest in line with the current employment agreement.

 

c)

On April 13, 2022, performance-based grant of RSUs for the financial year 2023. These RSUs will vest in line with the current employment agreement. Accordingly, 84,361 performance based RSUs (not included in the table above) were granted effective May 2, 2022.

 

B) The Board, based on the recommendations of the Nomination and Remuneration Committee under the 2019 Plan, approved:

 

 

a)

On April 14, 2021, the grant of annual performance based RSUs for financial year 2022, in accordance with his employment agreement. These RSUs will vest in line with the employment agreement subject to the Company’s achievement of certain performance criteria as laid out in the 2019 Plan. Accordingly, 73,962 performance based RSUs have been granted effective May 2, 2021.

 

 

b)

On April 13, 2022, the grant of annual performance based RSUs for financial year 2023, in accordance with his employment agreement. These RSUs will vest in line with the employment agreement subject to the Company's achievement of certain performance criteria as laid out in the 2019 Plan. Accordingly, 64,893 performance based RSUs (not included in the table above) have been granted effective May 2, 2022.

 

(2)

Retired as a whole-time director and Chief Operating Officer effective December 12, 2021.

 

(3)

A) The Board, on April 14, 2021, under the 2015 Plan, based on the recommendations of the Nomination and Remuneration Committee, approved the grant of annual performance based RSUs, in accordance with his employment agreement. These RSUs will vest equally over a period of three years from the date of grant based on achievement of performance targets in accordance with his employment agreement. Accordingly, 5,547 performance based RSUs have been granted effective May 2, 2021.

 

B) On January 13, 2022, based on the recommendations of the Nomination and Remuneration Committee, the Board, approved annual time-based grant of 9,876 RSUs under the 2015 Plan. The grants were made effective February 1, 2022. These RSUs will vest in line with the current employment agreement.

 

C) On March 31, 2022, based on the recommendations of the Nomination and Remuneration Committee, the Board, approved performance-based grant of 9,000 RSUs under the 2019 Plan. The grants were made effective March 31, 2022. The RSUs granted under the 2019 Plan will vest over three years subject to the Company’s achievement of certain performance criteria as laid out in the 2019 Plan.

 

D) The Board, on April 13, 2022, based on the recommendations of the Nomination and Remuneration Committee, approved the grant of annual performance based RSUs, under the 2015 Plan, in accordance with his employment agreement. These RSUs will vest equally over a period of three years from the date of grant based on achievement of performance targets in accordance with his employment agreement. Accordingly, 5,616 performance based RSUs (not included in the above) have been granted effective May 2, 2022.

 

(4)

On March 31, 2022, based on the recommendations of the Nomination and Remuneration Committee, the Board, approved time based RSU grants under the 2015 plan and performance based RSU grants under the 2019 Plan to some of its executive officers. The grants were made effective March 31, 2022. RSUs granted under the 2015 Plan will vest over four years and RSUs granted under the 2019 Plan will vest over three years based on achievement of certain performance targets.

 

(5)

The Board, on April 13, 2022, based on the recommendations of the Nomination and Remuneration Committee, approved annual time-based grant of 11,990 RSUs, under the 2015 Plan and annual performance based grant of 8,000 RSUs under the 2019 Plan. These RSUs were granted effective May 2, 2022 and not included in the table above. The RSUs granted under the 2015 Plan will vest over four years and RSUs granted under the 2019 Plan will vest over three years based on achievement of certain performance targets.

 

 


 

 

All the above grants were made in accordance with the 2015 Plan and 2019 Plan. The exercise price for the RSUs will be equal to the par value of the shares. Refer to Note 2.17 of Item 18 of this Annual Report for further details.

 

All compensation to directors and officers disclosed in the table above that was paid in various currencies have been converted, for the purposes of the presentation in such table, at average exchange rates.

Equity Grants

The following is the summary of grants made to KMP during fiscal 2022, 2021 and 2020 under the 2015 Plan and 2019 Plan:

 

Particulars

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Fiscal 2020

 

2015 Plan: Equity settled RSU

 

 

 

 

 

 

 

 

 

 

 

 

Salil Parekh, CEO and MD

 

 

114,490

 

 

 

218,739

 

 

 

219,669

 

U.B. Pravin Rao, COO and WTD(1)

 

 

 

 

 

 

 

58,650

 

Ravikumar S.

 

 

63,420

 

 

 

81,050

 

 

 

Mohit Joshi

 

 

70,010

 

 

 

90,350

 

 

 

145,900

 

Nilanjan Roy

 

 

15,423

 

 

 

25,012

 

 

 

56,707

 

Krishnamurthy Shankar

 

 

 

 

 

14,900

 

 

 

25,600

 

Inderpreet Sawhney

 

 

21,200

 

 

 

27,100

 

 

 

 

 

 

284,543

 

 

 

457,151

 

 

 

506,526

 

2015 Plan: Cash settled RSU

 

 

 

 

 

 

 

 

 

 

 

 

Ravi Kumar S.

 

 

 

 

 

 

 

 

135,200

 

Inderpreet Sawhney

 

 

 

 

 

 

 

 

45,200

 

 

 

 

 

 

 

 

 

 

180,400

 

2019 Plan: Equity settled Performance based RSU

 

 

 

 

 

 

 

 

 

 

 

 

Salil Parekh, CEO and MD

 

 

73,962

 

 

 

148,434

 

 

 

134,138

 

U.B. Pravin Rao, COO and WTD(1)

 

 

 

 

 

59,374

 

 

 

53,655

 

Ravikumar S.

 

 

25,000

 

 

 

32,000

 

 

 

50,000

 

Mohit Joshi

 

 

25,000

 

 

 

32,000

 

 

 

50,000

 

Nilanjan Roy

 

 

9,000

 

 

 

12,000

 

 

 

20,000

 

Krishnamurthy Shankar

 

 

 

 

 

10,000

 

 

 

20,000

 

Inderpreet Sawhney

 

 

14,000

 

 

 

18,000

 

 

 

25,000

 

 

 

 

146,962

 

 

 

311,808

 

 

 

352,793

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total grants to KMP

 

 

431,505

 

 

 

768,959

 

 

 

1,039,719

 

 

(1)

Retired as a whole-time director and Chief Operating Officer effective December 12, 2021.

 

The RSUs, ESOPs and incentive units granted under the 2015 Plan shall generally vest within a period of four years and RSUs granted under the 2019 Plan generally vest within a period of three years based on Company’s achievement of certain performance criteria as laid out in the 2019 Plan and shall be exercisable within the period as approved by the Nomination and Remuneration Committee.

 


 

Option Exercises and holdings

The following table gives details of exercises of RSUs and ESOPs by KMP for fiscal 2022 under the 2015 Plan and 2019 Plan:

 

Name of KMP

 

Number of

RSU

exercised

 

 

 

 

Number of

ESOP

exercised

 

2015 Plan: Equity settled

 

 

 

 

 

 

 

 

 

 

Salil Parekh

 

 

229,792

 

 

 

 

 

 

U. B. Pravin Rao(1)

 

 

45,351

 

 

 

 

 

86,000

 

Ravi Kumar S.

 

 

102,601

 

 

 

 

 

56,376

 

Mohit Joshi

 

 

103,313

 

 

 

 

 

 

Inderpreet Sawhney

 

 

31,926

 

 

 

 

 

33,334

 

Krishnamurthy Shankar

 

 

12,500

 

 

 

 

 

 

Nilanjan Roy

 

 

22,727

 

 

 

 

 

 

 

 

 

548,210

 

 

 

 

 

175,710

 

2019 Plan: Equity settled

 

 

 

 

 

 

 

 

 

 

Salil Parekh

 

 

148,434

 

 

 

 

 

 

U. B. Pravin Rao(1)

 

 

59,374

 

 

 

 

 

 

Ravi Kumar S.

 

 

16,667

 

 

 

 

 

 

Mohit Joshi

 

 

16,667

 

 

 

 

 

 

Inderpreet Sawhney

 

 

8,334

 

 

 

 

 

 

Krishnamurthy Shankar

 

 

5,000

 

 

 

 

 

 

Nilanjan Roy

 

 

5,000

 

 

 

 

 

 

 

 

 

259,476

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

 

 

807,686

 

 

 

 

 

175,710

 

 


 

 

 

(1)

Retired as a whole-time director and Chief Operating Officer effective December 12, 2021

The following table gives details of exercises of RSUs and ESOPs by KMP for fiscal 2021 under the 2015 Plan and 2019 Plan:

 

Name of KMP

 

Number of

RSUs

exercised

 

 

 

 

Number of

ESOP

exercised

 

2015 Plan: Equity settled

 

 

 

 

 

 

 

 

 

 

Salil Parekh

 

 

292,991

 

 

 

 

 

 

U. B. Pravin Rao

 

 

45,349

 

 

 

 

 

 

Ravi Kumar S.(1)

 

 

128,775

 

 

 

 

 

 

Mohit Joshi

 

 

162,914

 

 

 

 

 

 

Inderpreet Sawhney (1)

 

 

31,924

 

 

 

 

 

 

Krishnamurthy Shankar

 

 

30,926

 

 

 

 

 

 

Nilanjan Roy

 

 

14,347

 

 

 

 

 

 

 

 

 

707,226

 

 

 

 

 

 

2019 Plan: Equity settled

 

 

 

 

 

 

 

 

 

 

Salil Parekh

 

 

100,604

 

 

 

 

 

 

U. B. Pravin Rao

 

 

40,241

 

 

 

 

 

 

Ravi Kumar S.

 

 

12,500

 

 

 

 

 

 

Mohit Joshi

 

 

12,500

 

 

 

 

 

 

Inderpreet Sawhney

 

 

6,250

 

 

 

 

 

 

Krishnamurthy Shankar

 

 

 

 

 

 

 

 

Nilanjan Roy

 

 

 

 

 

 

 

 

 

 

 

172,095

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

 

 

879,321

 

 

 

 

 

 

 

(1)

Includes cash settled RSUs

The following table gives details of exercises of RSUs and ESOPs by KMP for fiscal 2020 under the 2015 Plan:

 

Name of KMP

 

Number of

RSUs

exercised

 

 

Number of

ESOP

exercised

 

Salil Parekh

 

 

231,510

 

 

 

 

U. B. Pravin Rao

 

 

30,688

 

 

 

 

Ravi Kumar S.(1)

 

 

94,975

 

 

 

56,376

 

Mohit Joshi

 

 

59,586

 

 

 

 

Inderpreet Sawhney(1)

 

 

51,586

 

 

 

 

Krishnamurthy Shankar

 

 

12,124

 

 

 

9,500

 

Nilanjan Roy

 

 

 

 

 

 

 

 

(1)

Cash settled RSUs and ESOPs

 


 

 

The following table gives details of outstanding RSUs and ESOPs held by KMPs as of March 31, 2022:

 

 

 

As at March 31, 2022

 

Name of KMP

 

RSU

 

 

ESOP

 

2015 Plan: Equity settled

 

 

 

 

 

 

 

 

Salil Parekh

 

 

145,602

 

 

 

 

U. B. Pravin Rao(1)

 

 

 

 

 

 

Ravi Kumar S

 

 

247,445

 

 

 

 

Nilanjan Roy

 

 

60,068

 

 

 

 

Mohit Joshi

 

 

266,723

 

 

 

225,500

 

Inderpreet Sawhney

 

 

81,800

 

 

 

55,566

 

Krishnamurthy Shankar

 

 

40,000

 

 

 

28,500

 

 

 

 

841,638

 

 

 

309,566

 

2019 Plan: Equity settled

 

 

 

 

 

 

 

 

Salil Parekh

 

 

73,962

 

 

 

 

U. B. Pravin Rao(1)

 

 

 

 

 

 

Ravi Kumar S

 

 

73,667

 

 

 

 

Mohit Joshi

 

 

73,667

 

 

 

 

Nilanjan Roy

 

 

34,334

 

 

 

 

Krishnamurthy Shankar

 

 

23,334

 

 

 

 

Inderpreet Sawhney

 

 

40,333

 

 

 

 

 

 

 

319,297

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

 

 

1,160,935

 

 

 

309,566

 

 

(1)

Retired as a whole-time director and Chief Operating Officer effective December 12, 2021

 

Term of Office

The Indian Companies Act, 2013 precludes independent directors from retiring by rotation. Independent directors shall hold office for a term up to five consecutive years on the board of directors of the company and will be eligible for re-appointment on passing of a special resolution by the Company. Accordingly, Nandan M. Nilekani, our non-executive and non-independent Chairman retires by rotation at the 2022 Annual General Meeting pursuant to applicable provisions on rotation of directors as per Indian Companies Act, 2013. Being eligible for re-appointment as director, Nandan has sought re-appointment and the Board has recommended the same for the approval of the shareholders. The term of office of each of the directors as on March 31, 2022, is given below:

 

Name

 

Date when Current

Term of Office Began (1)

 

Expiration / Renewal Date of

Current Term of Office (2)

 

Whether Term of

Office is subject to

retirement by rotation

 

Nandan M. Nilekani

 

August 24, 2017

 

NA

 

Yes

 

Salil Parekh

 

January 2, 2018

 

January 1, 2023

 

Yes

 

Kiran Mazumdar-Shaw

 

April 1, 2019

 

March 22, 2023

 

 

 

D. Sundaram

 

July 14, 2017

 

July 13, 2022

 

 

 

Michael Gibbs

 

July 13, 2021

 

July 12, 2026

 

 

 

Uri Levine

 

April 20, 2020

 

April 19, 2023

 

 

 

Bobby Parikh

 

July 15, 2020

 

July 14, 2023

 

 

 

Chitra Nayak

 

March 25, 2021

 

March 24, 2024

 

 

 

 

(1)

For executive directors, this date is the date such director was appointed as an executive director. For non-executive directors, this date is the date such director was appointed / re-appointed as a director not liable to retire by rotation.

 


 

(2)

For executive directors, this date is the date when such director’s current term of appointment as an executive director expires.

 

Employment and Indemnification agreements

Under the Indian Companies Act, 2013 our shareholders must approve the salary, bonus and benefits including stock incentives of all our executive directors. We have entered into agreements with our executive director, Salil Parekh, Chief Executive Officer and Managing Director. Refer to the section titled “Material Contracts” in Item 10 of this Annual Report on Form20F for the details of his contracts.

We have also entered into agreements to indemnify our directors and officers for claims brought against them to the fullest extent permitted under applicable law. These agreements, among other things, indemnify our directors and officers for certain expenses, judgments, fines and settlement amounts incurred by any such person in any action or proceeding, including any action by or in the right of Infosys Limited, arising out of such persons’ services as our director or officer, expenses in relation to public relation consultation if required.

The form of indemnification agreement for directors and officers were filed previously as an exhibit to the Annual Report on Form 20-F. Other than the appointment and indemnification agreements referred to in this paragraph, we have not entered into any agreements with non-executive directors.

Board Leadership Structure

Nandan M. Nilekani is the Non-Executive, Non-Independent Chairman of the Board (“Chairman”) effective August 24, 2017, and Salil Parekh is the Chief Executive Officer and Managing Director (“CEO & MD”) effective January 2, 2018. The Board appointed Kiran Mazumdar-Shaw as the Lead Independent Director effective April 13, 2018.  Kiran is also a chairperson of the Nomination and Remuneration, CSR and ESG Committees.

 

The responsibilities and authority of the Chairman, the CEO & MD and the lead independent director are as follows:

 

Chairman

 

The Company has separated the role of Chairman and the CEO & MD to create a more balanced governance structure. The Chairman leads the Board and is responsible for fostering and promoting the integrity of the Board while nurturing a culture where the Board works harmoniously for the long-term benefit of the Company and all its stakeholders. He presides over all meetings of the Board and of the shareholders of the Company.

 

The Chairman takes a lead role in managing the Board and facilitates effective communication among directors. He is responsible for overseeing matters pertaining to governance, including the organization, composition and effectiveness of the Board and its committees, and performance of individual directors.

The Chairman works actively with the nomination and remuneration committee to plan the composition of the Board and Board Committees, induct directors to the Board, plan for director succession, participate effectively in the Board evaluation process and meet with individual directors to provide constructive feedback and advice.

 

CEO & MD

 

The CEO & MD is responsible for executing corporate strategy in consultation with the Board, as well as for brand equity, planning, building external contacts and all matters related to the management of the Company. He is responsible for achieving annual and long-term business targets. The CEO & MD also monitors the external and internal competitive landscape and new industry developments and standards, identifies opportunities for expansion and acquisition, and builds relationships with customers and markets with an eye to enhancing shareholder value and implementing the organization’s vision, mission, and overall direction.

 


 

The CEO & MD acts as a link between the Board and the Management and is also responsible for leading and evaluating the work of other executive leaders including the Chief Financial Officer (CFO), Presidents and Executive Vice Presidents as per the organizational structure.

 

Lead Independent Director

 

The lead independent director was appointed by the Board to ensure robust independent leadership of the Board. The general authority and responsibility of the lead independent director are decided by the group of independent directors. The lead independent director also performs additional duties as the Board determines.

The lead independent director provides leadership to the independent directors, liaises on behalf of the independent directors and ensures Board effectiveness in maintaining high-quality governance of the organization and effective functioning of the Board.

Board’s Role in Risk Oversight

Our Board is responsible for overall oversight of risk management. The Risk Management Committee, comprising of independent directors, assists the Board in fulfilling its corporate governance oversight responsibilities with regard to the identification, evaluation and mitigation of operational, strategic and external environmental risks. The Risk Management Committee has the overall responsibility of monitoring and approving the enterprise risk management framework and associated practices of the Company. It is also responsible for reviewing and approving risk disclosure statements in public documents or disclosures.

As part of exercising its risk oversight, the Board receives periodic presentations from Company officials with respect to cybersecurity and other information security matters, and both the Audit and Risk Management Committees of the Board receive regular updates from Company’s management regarding cybersecurity matters. The Company’s cybersecurity policy and risk management framework is presented annually to both the Audit and Risk Management Committees of the Board. The Company’s management meet on a periodic basis to discuss cybersecurity and other information security matters relevant to the Company and to oversee the Company’s adherence to its information security program.

Board member evaluation

One of the key functions of the Board is to monitor and review the Board evaluation framework. The Board works with the Nomination and Remuneration Committee to lay down the evaluation criteria for the performance of the Chairman, the Board, Board committees, and executive / non-executive / independent directors through peer evaluation, excluding the director being evaluated.

To improve the effectiveness of the Board and its committees, as well as that of each individual director, a formal and rigorous Board review is internally undertaken on an annual basis. The Board engaged Egon Zehnder, a leadership advisory firm on board matters, to conduct the Board evaluation for fiscal 2022. The evaluation process focused on Board dynamics, softer aspects, committee effectiveness and information flow to the Board and its committees, among other matters. The methodology included various techniques such questionnaires, one-on-one discussions, etc. The recommendations were discussed with the Board and individual feedback was provided. Progress on recommendations from last year and the current year’s recommendations were discussed. The aspects of succession planning and committee composition were also considered. The Board evaluation process was completed during fiscal 2022.

Further, the evaluation process was based on the affirmation received from the independent directors that they met the independence criteria as required under the Companies Act 2013, Listing Regulations and NYSE Listed Company Manual.

Succession Planning

The Nomination and Remuneration Committee works with the Board on the leadership succession plan to ensure orderly succession in appointments to the Board and in senior management. The Company strives to maintain an

 


 

appropriate balance of skills and experience within the organization and the Board in an endeavor to introduce new perspectives while maintaining experience and continuity. In addition, promoting senior management within the organization fuels the ambitions of the talent force to earn future leadership roles.  Our Board includes eight directors with broad and diverse skills and viewpoints to aid the Company in advancing its strategy.

Board and Management Changes

 

U.B. Pravin Rao, COO and Whole-time Director, retired as a member of the Board effective December 12, 2021.

 

D. Sundaram was appointed as an independent director for the first term of five years effective July 14, 2017. His office of directorship is due for retirement on July 13, 2022. The Board, on recommendation of Nomination and Remuneration Committee, at its meeting held on April 13, 2022, approved the reappointment of D. Sundaram as an independent director of the Company with effect from July 14, 2022, to July 13, 2027, subject to the approval of the shareholders at the 2022 AGM.

 

Salil Parekh was appointed as the CEO & MD of the Company for a period of five years effective January 2, 2018, till January 1, 2023.  The Board, based on the recommendation of the Nomination and remuneration Committee, at its meeting held on May 21, 2022, approved the reappointment of Salil as CEO & MD of the Company for a period of five years, as per the new employment agreement for the reappointment effective July 1, 2022, subject to the approval of shareholders at the 2022 AGM.

 

Board Committees

 

As on March 31, 2022, the Board has six committees and one sub-committee: Audit Committee, Nomination and Remuneration Committee, Stakeholders Relationship Committee, Risk Management Committee, Corporate Social Responsibility (CSR) Committee, Environment, Social and Governance Committee and Cybersecurity risk sub-committee. The charters governing these committees and corporate governance guidelines are posted on our website at https://www.infosys.com/investors/corporate-governance/Pages/policies.aspx. All of our committees and our sub-committee consist entirely of independent directors.

The Board, in consultation with the Nomination and Remuneration Committee, is responsible for assigning and fixing terms of service for committee members.

The Chairman of the Board, in consultation with the Company Secretary and the respective committee chairperson, determines the frequency of the committee meetings. Normally, all the committees meet four times a year. The recommendations of the committees are submitted to the Board for approval. During the year, all the recommendations of the committees were approved by the Board. The quorum for meetings is the higher of two members or one-third of the total number of members of the committee.

Audit Committee

The Audit Committee is comprised of three independent directors, each of whom was determined by the Board to be an independent director under applicable NYSE rules and Rule 10A-3 under the Exchange Act as of March 31, 2022. They were:

 

 

D. Sundaram, Chairperson and Financial Expert

 

Michael Gibbs

 

Bobby Parikh

The Company Secretary acts as the secretary to the Audit Committee.

The primary objective of the Audit Committee is to assist the Board with oversight of: (i) the accuracy, integrity and transparency of the Company’s financial statements with adequate and timely disclosures; (ii) compliance with legal and regulatory requirements; (iii) the Company’s independent auditor’s professional qualifications and

 


 

independence; (iv) the performance of the Companys independent auditors and internal auditors; and (v) acquisitions and investments made by the Company.

The Audit Committee met seven times during fiscal 2022.

The Audit Committee approved, and the Board adopted the Related Party Transaction Policy, Code on Fair Disclosure and Investor Relations and Insider Trading Policy. The policies and the charter of the Audit Committee are available on our website: https://www.infosys.com/investors/corporate-governance/Pages/policies.aspx

In India, we are listed on the BSE and the NSE. We are also listed on the NYSE in the United States. In India, Regulation 18 of the Listing Regulations and in the United States, the Blue-Ribbon Committee set up by the SEC mandate that listed companies adopt an appropriate Audit Committee charter.

See Item 18 for the report of the Audit Committee.

Nomination and Remuneration Committee

The Nomination and Remuneration Committee is comprised of three independent directors, each of whom was determined by the Board to be an independent director under applicable NYSE rules as of March 31, 2022. They were:

 

 

Kiran Mazumdar-Shaw, Chairperson

 

Michael Gibbs

 

D. Sundaram

The main objectives and responsibilities of the Nomination and Remuneration Committee of the Board are to (i) assist the Board in discharging its responsibilities relating to compensation of the Company’s Executive Directors, KMP and Senior Management; (ii) evaluate and approve the adequacy of the compensation plans, policies, programs and succession plans for Company’s Executive Directors, KMP and Senior Management; (iii) formulate criteria for determining Board composition, Board effectiveness, Board succession, and independent functioning of the Board; (iv) administration of equity based plans and schemes approved by the shareholders; (v) oversee the Company’s nomination process for the KMP and senior management and identify through a comprehensive selection process, individuals qualified to serve as directors, KMP and senior management consistent with the criteria approved by the Board; (vi) recommend the appointment and removal of directors for approval of the shareholders; (vii) evaluate the performance of the Board, including committees and individual directors; (viii) leadership development and succession planning of the organization; (ix) develop and maintain corporate governance policies applicable to the Company; and (x) devise a policy on Board diversity and sustainability.

The Nomination and Remuneration Committee makes recommendations to the Board on candidates for (i) nomination for election or re-election by the shareholders; and (ii) any Board vacancies that are to be filled. It may act on its own in identifying potential candidates, inside or outside the Company, or may act upon proposals submitted by the Chairman of the Board. The Committee annually reviews and approves for the CEO & MD, the executive directors and executive officers: (a) the annual base salary; (b) the annual incentive bonus including the specific performance-based goals and amount; (c) equity compensation; (d) employment agreements, severance arrangements and change in control agreements / provisions; and (e) any other benefits, compensation or arrangements.

The Nomination and Remuneration Committee oversees key processes through which the Company recruits new members to its Board, and the processes through which the Company recruits, motivates and retains outstanding senior management as well as the Company’s overall approach to human resources management.

The Nomination and Remuneration Committee met five times during fiscal 2022.

 


 

The Board amended the charter of the Nomination and Remuneration Committee and Nomination and Remuneration
Policy on April 13, 2022
.

The committee charter and policy are available on our website, at:

Charter: https://www.infosys.com/investors/corporate-governance/documents/nomination-remuneration-committee-charter.pdf ;

Policy: https://www.infosys.com/investors/corporate-governance/documents/nomination-remuneration-policy.pdf

Risk Management Committee

The Risk Management Committee is comprised of six independent directors each of whom was determined by the Board to be an independent director under applicable NYSE rules, as of March 31, 2022. They were:

 

D. Sundaram, Chairperson

 

Kiran Mazumdar-Shaw

 

Michael Gibbs  

 

Uri Levine

 

Bobby Parikh

 

Chitra Nayak

 

The primary objectives of the Risk Management Committee are to assist the Board, (i) to assist the Board in fulfilling its corporate governance oversight responsibilities with regard to the identification, evaluation and mitigation of strategic, operational, and external environment risks; (ii) to monitor and approve the enterprise risk management framework and associated practices of the Company; (iii) to periodically assess risks to the effective execution of business strategy by reviewing key leading indicators in this regard; (iv) to periodically review the risk management processes and practices of the Company and ensure that the Company is taking the appropriate measures to achieve prudent balance between risk and reward in both ongoing and new business activities; (v) to evaluate significant risk exposures of the Company and assess the Management’s actions to mitigate the exposures in a timely manner; (vi) To evaluate risks related to cybersecurity and ensure appropriate procedures are in place to mitigate these risks in a timely manner; (vii) to coordinate its activities with the audit committee in instances where there is any overlap with audit activities; (viii) to review and reassess the adequacy of the Charter periodically and recommend any proposed changes to the Board for approval; (ix) to ensure access to any internal information necessary to fulfill its oversight role and obtain advice and assistance from internal or external legal, accounting or other advisors; and (x) to appoint, remove and approve terms of remuneration of the Chief Risk Officer.

 

The Risk Management Committee met four times during fiscal 2022.

 

The Risk Management Committee charter as amended on July 14, 2021, is available on the Company’s website:  https://www.infosys.com/investors/corporate-governance/documents/risk-management-committee-charter.pdf

 

Cybersecurity risk sub-committee

 

In April 2019, the Risk Management Committee created the Cybersecurity risk sub-committee. As of March 31, 2022, the Cybersecurity risk sub-committee comprised of three independent directors:

 

 

Michael Gibbs, Chairperson

 

D. Sundaram

 

Uri Levine

 

 


 

 

The main objective of the Cybersecurity risk sub-committee is to assess the cybersecurity risks at Infosys and improve its security systems. The sub-committee meets periodically and recommends any findings to the Risk Management Committee.

Stakeholders Relationship Committee

The Stakeholders Relationship Committee is comprised of three independent directors as of March 31, 2022. They were:

 

 

D. Sundaram, Chairperson

 

Bobby Parikh

 

Chitra Nayak

 

U.B. Pravin Rao ceased to be a member of the Committee due to retirement effective December 12, 2021.

 

The Board has appointed A.G.S. Manikantha, Company Secretary, as the Compliance Officer, as required under the Listing Regulations, effective December 1, 2015. The Board has also appointed A.G.S Manikantha, Company Secretary, as the Nodal Officer effective October 14, 2016, to ensure compliance with the Investor Education Protection Fund (IEPF) Rules.

 

The primary objectives of the Committee are to: (i) consider and resolve the security holders’ concerns or complaints; (ii) monitor and review the investor service standards of the Company; (iii) take steps to develop an understanding of the views of shareholders about the Company, either through direct interaction, analysts’ briefings or survey of shareholders; and (iv) oversee and review the engagement and communication plan with shareholders and ensure that the views and concerns of the shareholders are highlighted to the Board at the appropriate time and that steps are taken to address such concerns.

 

The purpose of the Stakeholders Relationship Committee of the Board shall be to assist the Board and the Company to oversee the various aspects of interests of Stakeholders of the Company. The term “Stakeholder” includes shareholders, debenture holders and other security holders.

 

The Stakeholders Relationship Committee met four times during fiscal 2022.

The Stakeholders Relationship Committee charter is available on the Company’s website, at: https://www.infosys.com/investors/corporate-governance/documents/stakeholders-relationship-committee.pdf

Corporate Social Responsibility Committee (“CSR Committee”)

The CSR Committee was comprised of three independent directors as of March 31, 2022:

 

Kiran Mazumdar-Shaw, Chairperson

 

Chitra Nayak

 

Uri Levine

 

U.B. Pravin Rao ceased to be a member of the CSR Committee due to retirement effective December 12, 2021.

 

Salil Parekh was appointed as a member of the CSR Committee effective December 13, 2021 and ceased to be a member of the committee effective January 12, 2022.

 

Uri Levine was appointed as a member of the CSR Committee effective January 13, 2022.

 

The primary objective of the CSR Committee is to assist the Board and the Company in fulfilling its corporate social responsibility. Our corporate social responsibility activities are carried out through Infosys Foundation in India and Infosys Foundation USA in United States.

 


 

The CSR Committee met four times during fiscal 2022.

The CSR Committee charter is available on our website at: https://www.infosys.com/investors/corporate-governance/documents/corporate-social-responsibility-committee-charter.pdf

Environment, Social and Governance Committee (“ESG Committee”)

The ESG Committee was comprised of three independent directors as of March 31, 2022:

 

Kiran Mazumdar-Shaw, Chairperson

 

Chitra Nayak

 

Uri Levine

The primary objectives and responsibilities of the Committee are to: (i) guide the creation of the ESG Vision 2030 and ambitions of the Company and continuously review updates and progress on the ESG vision and goals; (ii) review the ESG Operations Council and its working.; (iii) ensure that the Company is taking the appropriate measures to undertake and implement actions to further its ESG vision and ambitions; (iv) review any statutory requirements for sustainability reporting e.g., Business Responsibility and Sustainability Reporting (BRSR) and guide Infosys’ leadership on global ESG assessments; (v) review and reassess the adequacy of ESG committee charter periodically and recommend any proposed changes to the Board for approval.

The ESG Committee met three times during fiscal 2022.

 

The main responsibility of the ESG committee is to guide the ESG journey of the Company which was embarked in 2011. The ESG Committee charter is available on our website at https://www.infosys.com/investors/corporate-governance/documents/environment-social-governance-committee-charter.pdf

 

The Company’s ESG vision and ambition – 2030 and ESG data book 2022 can be accessed on the Corporate Responsibility page of our website.

EMPLOYEES

As of March 31, 2022, we had 314,015 employees, of which 297,859 were professionals involved in service delivery to clients. As of March 31, 2021, we had 259,619 employees, of which 245,037 were professionals involved in service delivery to clients. As of March 31, 2020, these numbers stood at 242,371 and 228,449 respectively.

As of March 31, 2022, we had 245,727 employees in India, 35,995 employees in the Americas, 17,666 employees in Europe and 14,627 employees in the rest of the world.

 

At Infosys, as we continue in our endeavor to fight waves of the COVID-19 pandemic, our priority remains the safety and well‑being of our employees, and business continuity for our clients. Business continuity programs were tested and practiced, and the processes were proven to be resilient. We received the ISO 22301 Business Continuity Management System certification for being a company with resilient processes.

 

Considering employee safety as paramount, we implemented elaborate support measures for employees during the three COVID-19 waves in India, and at our global locations. We operated dedicated COVID Care Centers in 14 cities in India and also established tie-ups with more than 1,500 hospitals in 323 cities in India for the treatment of employees and their families. We also established a 24x7 war room and help-desk coordinated support measures, such as tie-ups with testing labs and ambulance services providers, video consultation with doctors, COVID leave provision, insurance coverage, oxygen concentrators, medicines, fresh food, and counselling support. During the COVID waves, we provided emergency support (hospital beds / ventilators / plasma / oxygen) for over 6,100 employees / family members and addressed more than 78,000 queries for COVID medical support. Some of these support measures were also provided at global locations as required. We also leveraged our technological expertise, creating mobile application ‘Apthamitra’ to help local governments in their fight against COVID-19.

 

 


 

 

Vaccination efforts: We facilitated Company-sponsored vaccination drives in India for employees and five dependents, including booster doses. We arranged vaccination centers at our campuses in India and also conducted vaccination camps in major cities for the benefit of employees working from home, away from DC locations. As on March 31, 2022, 96.1% of employees in India were vaccinated with at least one dose, and 90% were fully vaccinated.

 

At global locations, we encouraged employees to avail vaccinations provided by the governments.

 

Work from home (WFH): At the onset of the pandemic at 2020, to ensure employee safety and business continuity, we were able to transition 99% of employees globally to a work from home arrangement. Further, based on client requirements and the COVID situation, WFH continued as required in fiscal 2022. We have been able to virtually engage over 150,000 employees through more than 900 initiatives, and employee satisfaction with these initiatives has been rated at an all-time high of 91% across locations.

 

Wellness: Amid these transitions and pandemic-related uncertainties, the well-being of our employees has become a

critical focal point. Through concentrated efforts over the last 24 months, we have implemented several well-being initiatives for our employees globally, including sessions with experts on mental health, self-care and women’s health, along with sessions on creating a healthy work-life balance. We have also developed a virtual General Practice service in Europe, where employees can schedule video consultations, without a physical visit.

 

At Infosys, even amid an unprecedented global crisis, we continue to balance success as a business with exemplary governance and responsiveness to the needs of all our stakeholders.

 

During May 2021, Infosys has doubled its commitment towards COVID relief efforts to ₹200 crore from the initial commitment of ₹100 crore made in March 2020. Some of this has been directed to help set up and expand the capacity of COVID care hospital beds, augment the supply of oxygen concentrators and ventilators, as well as provide ration and support funds to migrant labourers and families impacted by the lockdowns.

Infosys is not a technology company full of people, but a people company that understands the immense potential of technology. Our people, with a little ‘digital’ help, move our clients forward and in turn, the world. Thus, it is our constant endeavor to make Infosys a place where people can be their best selves.

Careers don’t stand still at Infosys and talent transformation is an important focus area. It begins with sensing employee needs and responding with a value proposition that delivers meaning, purpose and value for them. It builds synergy between how we look to differentiate ourselves as a Company and deliver on the expectations of our employees.

We have a three-pronged strategy to deliver value to our employees:

 

Inspire our people with meaningful work and passionate teams, enabling them to find purpose and make an indelible impact.

 

Ensure that our people are continuously learning and progressing in their careers and shaping our collective future.

 

Create opportunities for every employee to navigate further, powered by our culture and partnered by other Infoscions with shared aspirations.

 

Here are the key initiatives of this year:

 

 

InTap is our smart sourcing and interview management application to attract and manage candidates and provide best-in-class candidate experience along with an efficient hiring process.

 

Launchpad: We expanded the coverage of Launchpad to all our entities and across the globe. This mobile app-based, selfservice platform provides new hires a guided flow, which is digital, remote and seamless, during the onboarding process. It helps us onboard new hires remotely and make them Day One Ready.

 

Lex: We created Lex, the anywhere, anytime, any device app, to help Infoscions upskill, cross-skill, and reskill. Lex recommends skills and learning paths based on employee interests, skills, and roles. Employees

 


 

 

can even mentor others by uploading their own learning modules. Users can create their own learning goals, and measure the time they spend learning, as well as track their learning history.

 

Infosys Meridian enables a remote-first workplace that mirrors the offline experience. With its event management platform and breakout sessions capabilities, employees use Meridian to connect at a large scale. Meridian is fast becoming an important engagement platform for employees.

 

InfyMe: We continued to enrich our InfyMe app with more services that enables teams to operate, connect and collaborate easily and it is particularly effective in the remote working model. More than 200 touchpoints for activities were merged into the single intuitive interface of InfyMe.

 

iCount: Our performance management framework and application provides continuous and specific measurement of employee performance and enables transparent sharing of goals with focus on role and career development.

 

iRise brings our rewards and recognitions philosophy to life. This platform celebrates key achievements of our employees. Managers can create reward categories and nominate employees for these awards.

 

FLUID: With reskilling gaining momentum, more and more Infoscions are acquiring new skills and capabilities. To better manage this, we created F.L.U.I.D., our internal talent marketplace. It enables Infoscions to constantly move towards acquiring higher skills and experiences.

 

Accelerate: This platform enables hiring managers to list gig work jobs and internal talent to pick up these jobs for execution. Accelerate also allows skill-based job matches to recommend the right gigs and incentivizes gig workers and hiring managers. The platform helps to provide richer job variety and more immersive learning.

 

Skill Tags: Skill Tags are skill badges that identify proficiency in different technologies. Employees can select a Skill Tag, and then a variant within it, to specialize in. They can then take the suggested learning path on Lex, which outlines all the courses required to acquire that skill. After they complete the required courses and gain six months of experience in that technology, they qualify for a Skill Tag.

 

Digital Quotient: Our Digital Quotient is a comprehensive score that helps Infoscions keep track of their digital capabilities. Using the score, Infoscions can understand how their skills compare to others. Those with a higher Digital Quotient have greater access to new opportunities and interesting projects.

 

iEngage: We expanded the reach of iEngage across geos and also integrated aspiration management in this platform. We use iEngage to inform, inspire, and build a happier workplace. It helps us drive vertical engagement between employee and unit leadership. Managers can use this to schedule connect events, invite employees and track actions identified during such events. It also captures employee aspirations and

provides a platform to track and achieve them.

 

DataVillage: We’re creating this dashboard that provides immediate and relevant insights that allow us to make thoughtful decisions about employees in key areas such as performance management, bonus recommendations, role changes, and more.

 

Intelligent automation: We are making our systems smarter with- 1) Nudges to managers and employees, which are driving the right behavior and guiding managers to take the right decisions in matters like role change, retention etc., 2) Chatbots that are transforming query management, and 3) Robotic process automation, which is being leveraged by HR to reduce manual work of our teams.

 

Talent Anywhere model: The future workplace looks headed to a hybrid remote model. Flexibility of location and time will be key to attract and retain talent. Hence, we rolled out the Talent Anywhere model in India that provides flexibility of work location for our new and existing employees. We have kept client and statutory requirements in mind while enabling working from any location within India. We also renewed our flexi-time policy in India that now provides more flexibility to employees to work part time.

 

To drive more focus on employee experience, we set up an Employee experience Centre Of Excellence with the mission to create workplace experiences that employees cherish and thrive in. The objectives are: 1) To ensure our processes and systems create memorable moments that matter across an employee’s journey at Infosys, 2) To create listening posts to sense employee responses at transaction and process levels, and 3) Reinforce the experience through better communication.

 

Manager Code: We have designed the Infosys manager enablement framework to equip our leaders with the capabilities to help their teams build technical, business and people skills along with a digital mindset to accelerate their development journeys. Managers also have a behavior code that encourages them to adhere to seven fundamental principles that shape a good manager at Infosys. We’ve integrated the code into our everyday work lives and measure our managers’ performance against it.

 


 

 

SALESFLEX: Our in-house capability development and experience charter for the Sales team has proved to be the cornerstone in our Sales transformation journey. We ushered in SALESFLEX almost two years ago and today, our Sales colleagues are reaping the benefits of a plethora of matured programs which have been a strategic game-changer in enhancing Sales productivity and improving Sales experience. SALESFLEX filled the gap in the people dimension, which is the beating heart of a Sales transformation, by setting a direction and establishing personalized learning platforms, tracking performance, enabling recurring career conversations, incentivizing desired behaviors and helping Sales warriors continuously act to improve outcomes. Today, SALESFLEX is successfully engaging a dynamic globe-trotting, market-facing Sales team of 1,294 employees spread across 24 countries, through nine major programs covering the entire realm of employee experience starting from onboarding, reskilling, career coaching, recognition, nurturing diversity and inclusivity, effective usage of people analytics to mitigate attrition and optimizing work force planning.

 

Employee engagement: Our employee engagement framework is based on the 5Cs – Connect, Collaborate, Celebrate, Care and Culture. Its main objective is to ensure effective engagement, well-being and sustained motivation levels among employees in the new hybrid model of work.

 

Awards for Excellence (AFE): The AFE remains our largest rewards and recognition platform for employees. This year marked its 27th anniversary, and we received about a thousand nominations across geographies in over 20 categories.

 

Rewards philosophy: At Infosys, we look at rewards holistically – what we call total rewards, a mixture of both monetary and non-monetary rewards. It includes an element of fixed pay, supplemented with ‘pay at risk’ which is based on performance, and could be paid in cash as well as through stock grants. For a global and diverse workforce, it also ensures inclusion of localized benefits plans. In addition to the standard compensation and benefits, we have made rewards available through learning, diverse career experiences and platforms for creative contributions as well. Skill bonuses, for people with niche skills, is a new concept we have introduced. Our key objectives are enabling financial stability and ensuring that our pay is competitive to drive high performance and the right behavior.

 

Culture and values: Our company values – C-LIFE – define our approach to everything. C-LIFE stands for Client value, Leadership by example, Integrity and transparency, Fairness, and Excellence. The organization culture, driven by our core values, is one of the main levers that drive our business. Employees are regularly reminded about the acceptable standards of conduct through various forums like onboarding, mail communications, town halls, and team meetings.

 

Be the Navigator (BTN): An empowerment program to encourage purposeful innovation for clients, BTN has been repurposed to build the momentum of our business focus on cloud and digital.

 

Facilitating a positive work environment: Infosys is committed to providing a positive work environment free of discrimination and harassment. Equal opportunity and fair treatment are part of our Code of Conduct to which all employees subscribe. The resolution hubs at Infosys provide fair, neutral, and independent forums for employees to voice their concerns. The Company has also instituted multiple channels to address employee grievances, such as ASHI (Anti-Sexual Harassment Initiative), HEAR (Hearing Employees and Resolving their concerns) platform, the Grievance Redressal Body, the Whistleblower Policy, and iCARE. In the post-pandemic scenario, there is greater focus on providing psychological safety to employees.

 

Infosys HR Team was one among the top three organizations named in SHRM HR Excellence Awards 2021, in the categories:

 

 

Excellence in HR Analytics

 

Excellence in Diversity & Inclusion

 

Excellence in Health and Wellness Initiatives

 

Excellence in Managing the Hybrid Workplace – The HR Lens

 

Employee well-being

 

At Infosys, employee well-being has taken precedence over the past year and developed into a more substantial model with the help of our program HALE (Health Assessment and Lifestyle Enrichment). With HALE, our endeavor has been to enhance the well-being experience for our employees and their families with an increased

 


 

focus on pandemic well-being and mental health. All our wellness programs stand on the foundational pillars of physical, social and emotional well-being, and safety.

 

Our focus over the last few years has been to provide a high-touch and high-tech experience to our employees.

 

 

Digital well-being: In an effort to stay ahead of the curve in building digital capabilities, we looked at creating digital touchpoints in the lives of our employees by providing them a holistic wellness platform both on the go and on their laptops. This platform entails a host of offerings like wellness content, expert talks by professionals around the country, self-help tools, availability of HALE counselors 24*7 and much more.

 

Emotional well-being: Transitioning the handling of mental health-related issues from the physical to the virtual mode of communication had to be done with utmost care. We have wellness coaches supporting our employees 24*7 in times of distress, our peer-to-peer counseling network called Samaritans catering to various segments, weekly webinars and discussions by experts, online self-help tools for employees to assess their emotional health and mindfulness workshops.

 

Physical well-being: During the pandemic, Infosys tied up with COVID-19 testing labs nationwide, collaborated with emergency ambulance providers in every major city, provided teleconsultation facilities and launched a COVID-19 crisis support helpline for employees. Multiple teams were tasked to consistently check on the well-being of employees who had tested positive. Infosys was one of the first large private organizations to spearhead vaccinations for its employees and dependents. We collaborated with vaccination providers / manufacturers, local authorities, and administrators to execute this task. There were targeted and consistent messaging and campaigns to bust the myths around COVID-19 and vaccination, such as nominating peers to get vaccinated challenge, featuring employees who emerged stronger post pandemic and sessions by experts.

 

Social well-being: We create opportunities for work-life balance and help Infoscions have a fulfilling and multi-faceted life. We conduct several leisure events to cater to their interests, hobbies, and lifestyle. We have been successfully able to transform the concept of physical communities to virtual communities, and our clubs and groups continue to drive well-being programs.

 

HALE won the Bronze Medal for SHRM Excellence Award 2021

 

HALE won AFE Gold for Internal Customer Delight 2022

 

Recruiting

 

As at March 31, 2022, the Group employed 314,015 employees, of which 297,859 were professionals involved in service delivery to the clients, including trainees.

 

We have built our global talent pool by recruiting freshers from premier universities, colleges and institutes globally. We constantly attract and hire developers, architects, technical leaders and project managers in areas of digital and cloud, and transformation. We have built robust relationships with top institutions in the country and recruit students who have consistently shown high levels of achievement. In addition, we have also scaled up InfyTQ which brings the best of our Mysuru training to the hands of the learners across the country. This has amplified the learning experience of students who actively participate in learning and assessments to get the coveted Infosys Certification.

 

We also recruit students from campuses in the United States, UK, Australia, Singapore, Japan, Germany, Canada, Mexico and China.  We rely on a rigorous selection process involving evaluation of mathematical and logical aptitude, coding ability and in-depth interviews to identify the best applicants. This selection process is continually assessed and refined based upon multiple factors including performance tracking of past recruits. Most interviews in fiscal 2022 were conducted virtually across the globe, using video conferencing platforms, and the end-to-end process was digitalized. The team also implemented an in-house applicant tracking system for India hiring, in place of a third-party software that was used traditionally.

 

During fiscal 2022, we received 5,866,636 employment applications, interviewed 523,385 applicants and extended offers of employment to 222,500 applicants. These statistics do not include our subsidiaries. We added 54,396 new employees, net of attrition, during fiscal 2022.

 

 


 

 

Education, Training and Assessment

 

Amplifying human talent through a sustained culture of lifelong learning has always defined Infosys. The Foundation Training Program anchored by the Global Education Center has been molding fresh graduates into corporate professionals. Comprising over 46 technology streams, the curriculum has kept pace with the dynamic business requirements and the preferred pedagogical approach of the current generation of talent.

 

With localization as an important strategic pillar, Infosys has invested in a training center, like the Mysuru Global Education Center in Indianapolis in the United States to reskill local talent. The Foundation Program for fresh hires caters to fresh graduate hires in Mexico, UK, Germany, Australia, Singapore, and Japan.  With the deep adoption of the Infosys Learning Experience platform Lex, the shift from offline classes to online learning, complete with learner engagement components, was seamless and continues to engage the fresh hires in the second year of the pandemic too.

 

Our Continuous Education program is aimed at reskilling and upskilling our existing employees by instilling a culture of lifelong learning. This program has twin objectives – increasing fulfillment of skilled talent requirements for client projects and enriching the expertise of our global workforce in next generation digital technologies and methodologies. We continue to invest in and scale our digital reskilling program globally.  Lex, our in-house learning platform, offers over 13,700 curated courses, which includes over 10,000 courses procured from vendor partners both for enterprise consumption and niche communities who have specific content requirements. About 30,000 employees use Lex on weekdays with an average learning time of about 40 minutes, and 14,000 employees use Lex on weekends with an average learning time of about 50 minutes. We continue to engage with academia to bring in fresh perspectives while creating learning courses to meet the demands of this accelerated digital adoption. We continue to experiment with industry leading approaches of adaptive learning, learning in virtual classrooms and learning in the metaverse as well.

 

Infosys Wingspan, our configurable talent transformation platform for clients, is already live in several global client

organizations. Lex, which is powered by Infosys Wingspan, was repurposed for college students in India under the brand of InfyTQ. Infosys Wingspan has also been leveraged for the flagship ESG initiative, Infosys Springboard. In alignment with the Infosys ESG Vision 2030 to enable digital skills at scale, Infosys Springboard has been identified as the primary digital learning platform to empower people, communities, and society with skills to be successful in the 21st century. This program is led by a dedicated team of experts collaborating globally with the Infosys Education Training and Assessment team, curriculum partners, non-profits, and a global network of leading educational institutions. About 3,900 learning resources are available in Springboard and about 1.8 million learners from across India are actively consuming the content on Infosys Springboard platform. We intend to reach 10 million learners by 2025 as part of our Springboard initiative.

Leadership development

The Infosys Leadership Institute (“ILI”) continued its focus on enabling individual and collective leadership capabilities in fiscal 2022 and some of its key leadership programs created organizational impact and won international recognition along the way. The succession planning program, Constellation Program, was awarded the prestigious ATD Award for Excellence in Practice 2022. The first phase of the program concluded with a significant addition to the succession pool and all the organizational strategic projects achieving the desired objectives. Working with a senior leadership panel, ILI added more high potential leaders to the Constellation Program in the second phase that commenced in fiscal 2023.

ILI launched #IamtheFuture, a year-long women in leadership program, in partnership with Stanford Graduate School of Business (“GSB”). To date, 307 women leaders have completed the ILI-Stanford GSB certification, attended 40+ development programs, turned in 3,300+ assignments and had 2,500+ learning days.  The program’s comprehensive talent reviews with the business heads have produced specific actions to provide the right career and development support for every woman leader. In its first year, the program has received the Women’s Icon Asia D&I Champions Award in the category of Advancing Women.

 


 

ILI offers an array of leadership programs, both internal and external, to all senior leaders in the organization.  Working with eminent academic institutions, consulting firms and other leadership development organizations, ILI offered 100+ programs with 14,000+ total participants and 5,000+ learning days. Senior leaders, including the CXOs, facilitated a series of Leaders Teach programs to ensure contextualized development for our leaders.

Visas

As of March 31, 2022, less than 50% of our employees in the United States held either H-1B visas, which allow the employee to remain in the United States for up to six years as specialty occupation professionals, and L-1 visas, which allow the employee to stay in the United States for up to five years (for specialized knowledge experts) or seven years (for managers and executives).

 

 

SHARE OWNERSHIP

The following table sets forth as of May 25, 2022, for each director and executive officer, the total number of equity shares, ADSs and options to purchase equity shares and ADSs exercisable within 60 days from May 25, 2022. Beneficial ownership is determined in accordance with rules of the SEC. All information with respect to the beneficial ownership of any principal shareholder has been furnished by such shareholder and, unless otherwise indicated below, we believe that persons named in the table have sole voting and sole investment power with respect to all the shares shown as beneficially owned, subject to community property laws, where applicable. The shares beneficially owned by the directors and executive officers include the equity shares owned by their family members to which such directors disclaim beneficial ownership.

The share numbers and percentages listed below are based on 420,74,44,285 equity shares outstanding as of May 25, 2022. Percentage of shareholders representing less than 1% are indicated with ‘*’:

 

Name beneficially owned

 

Equity Shares

beneficially

owned

 

 

% of equity

Shares

 

Nandan M. Nilekani(1)

 

 

100,461,168

 

 

2.39

 

Salil Parekh

 

 

770,481

 

 

'*'

 

Bobby Parikh(2)

 

 

6,887

 

 

'*'

 

Nilanjan Roy(3)

 

 

55,614

 

 

'*'

 

Mohit Joshi(4)

 

 

304,353

 

 

'*'

 

Ravi Kumar S.

 

 

77,168

 

 

'*'

 

Krishnamurthy Shankar(5)

 

 

113,869

 

 

'*'

 

Inderpreet Sawhney(6)

 

 

149,673

 

 

'*'

 

Total (all directors and executive officers)

 

 

101,939,213

 

 

 

2.42

 

 

Note:

No other material changes subsequently till June 17, 2022.

(1)

Shares beneficially owned by Nandan M. Nilekani include 59,678,006 Equity Shares owned by members of his immediate family. Nandan M. Nilekani disclaims beneficial ownership of such shares.

(2)

Includes 2,754 Equity shares jointly held with his spouse as the first holder.

(3)

Includes 6,667 PSUs vested on February 27, 2022, and 4,000 PSUs vested March 31, 2022, which are yet to be exercised.

(4)

Includes 56,374 stock options each vested on November 1, 2017, and November 1, 2019, and 56,376 stock options each vested on November 1, 2018, and November 1, 2020, totaling to 225,500 which are yet to be exercised.

 


 

(5)

Includes 9,500 stock options each vested on November 1, 2018, November 1, 2019, and November 1, 2020, totaling to 28,500; 6,667 PSUs vested on February 27, 2022; 3725 RSUs and 3,333 PSUs vested on March 31, 2022, which are yet to be exercised.

(6)

Includes 11,116 stock options vested on August 1, 2019, 22,224 stock option vested on August 1, 2020, and 22,226 stock options vested on August 1, 2021, totaling to 55,566 stock options which are yet to be exercised.

 

Note:

Among directors, Kiran Mazumdar-Shaw, D. Sundaram, Michael Gibbs, Uri Levine and Chitra Nayak do not hold shares / ADRs of the Company.

 

Option plans 

2015 Plan

On March 31, 2016, pursuant to the approval by the shareholders through postal ballot, the Board has been authorized to introduce, offer, issue and allot share-based incentives to eligible employees of the Company and its subsidiaries under the 2015 Plan. The maximum number of shares under the 2015 Plan shall not exceed 24,038,883 equity shares (this includes 11,223,576 equity shares which are held by the trust towards the 2011 Plan as at March 31, 2016). These instruments will generally vest over a period of four years. The plan numbers mentioned above would further be adjusted for the September 2018 bonus issue.

Controlled trust holds 13,725,712 and 15,514,732 shares as of March 31, 2022, and March 31, 2021, respectively, under the 2015 Plan, out of which 200,000 equity shares each have been earmarked for welfare activities of the employees as at March 31, 2022, and March 31, 2021.

2019 Plan

In continuation of our philosophy of aligning employee interests with shareholder value creation and in line with global practices, the Board, at its meeting held on May 15, 2019, on the recommendations of the Nomination and Remuneration Committee and subject to the approval of shareholders, approved the 2019 Plan. This plan sets out challenging performance criteria aligned to shareholder value creation to deepen employee ownership of the Company. By inclusion of leading market benchmarked performance criteria like relative TSR in the 2019 Plan, we adopted best-in-class global corporate governance practices. Further the 2019 Plan intends to incentivize, retain, and attract key talent through this performance-based stock incentive plan amongst an expanded employee base.

On June 22, 2019, pursuant to approval by the shareholders at our Annual General Meeting (“AGM”), the Board has been authorized to introduce, offer, issue and provide share-based incentives to eligible employees of the Company and its subsidiaries under the 2019 Plan. The maximum number of shares under the 2019 Plan shall not exceed 50,000,000 equity shares. To implement the 2019 Plan, up to 45,000,000 equity shares may be issued by way of secondary acquisition of shares by Infosys Expanded Stock Ownership Trust. The RSUs granted under the 2019 Plan shall vest based on the achievement of defined annual performance parameters as determined by the administrator (Nomination and Remuneration Committee). The performance parameters will be based on a combination of relative TSR against selected industry peers and certain broader market domestic and global indices and operating performance metrics of the Company as decided by administrator. Each of the above performance parameters will be distinct for the purposes of calculation of quantity of shares to vest based on performance.

 


 

The following is the summary of grants made during fiscal 2022, 2021 and 2020 under the 2015 Plan and 2019 Plan:

 

Particulars

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Fiscal 2020

 

2015 Plan

 

 

 

 

 

 

 

 

 

 

 

 

RSU - Equity settled

 

 

1,590,423

 

 

 

2,660,611

 

 

 

3,854,176

 

RSU - Incentive units (cash settled)

 

 

49,960

 

 

 

115,250

 

 

 

656,140

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2019 Plan

 

 

 

 

 

 

 

 

 

 

 

 

Equity settled Performance based RSU

 

 

2,850,629

 

 

 

1,596,408

 

 

 

2,091,293

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total grants

 

 

4,491,012

 

 

 

4,372,269

 

 

 

6,601,609

 

 

Refer to the compensation table of this Annual Report on Form 20-F for details on grants to individual KMPs.

 

The RSUs, ESOPs and incentive units granted under the 2015 Plan would generally vest over a period of four years and shall be exercisable within the period as approved by the Nomination and Remuneration Committee.

The RSUs, granted under the 2019 Plan would generally vest over a period of three years and shall be exercisable within the period as approved by the Nomination and Remuneration Committee.

During fiscal 2022, 2021 and 2020, we recorded an employee stock compensation expense of $56 million, $45 million and $34 million, respectively, in the statement of comprehensive income. This comprises of expense pertaining to employee stock compensation of the CEO, COO, other executive officers, and other employees.

The following table gives the details of outstanding RSUs and ESOPs under the 2019 Plan and 2015 Plan as of March 31, 2022:

 

 

 

Stock incentives outstanding

 

 

 

2019 Plan

 

 

2015 Plan

 

RSUs

 

 

4,958,938

 

 

 

6,232,975

 

ESOPs

 

 

 

 

 

700,844

 

 

Grants made under the 2015 Plan have been adjusted for September 2018 bonus issue.

For additional information on our stock incentive compensation plans, see Note 2.17 Employees’ Stock Options Plans under Item 18 of this Annual Report on Form 20-F.

 


 

MAJOR SHAREHOLDERS

The following table sets forth as of May 25, 2022, certain information with respect to beneficial ownership of equity shares held by each shareholder or group known by us to be the beneficial owner of 5% or more of our outstanding equity shares.

Beneficial ownership is determined in accordance with rules of the SEC, which generally attribute beneficial ownership of securities to persons who possess sole or shared voting power or investment power with respect to those securities and includes equity shares issuable pursuant to the exercise of stock options or warrants that are immediately exercisable or exercisable within 60 days of May 25, 2022. These shares are deemed to be outstanding and to be beneficially owned by the person holding those options or warrants for the purpose of computing the percentage ownership of that person but are not treated as outstanding for the purpose of computing the percentage ownership of any other person. Unless otherwise indicated, all information with respect to the beneficial ownership of any principal shareholder has been furnished by such shareholder and, unless otherwise indicated, we believe that persons named in the table have sole voting and sole investment power with respect to all the equity shares shown as beneficially owned, subject to community property laws where applicable. The shares beneficially owned by the directors and officers include equity shares owned by their family members to which such directors and officers disclaim beneficial ownership. 

 

 

 

Class of

security

 

No. of

shares

beneficially

held

 

 

 

 

% of

class of

shares

 

No. of

shares

beneficially

held

 

 

 

 

% of

class of

shares

 

No. of

shares

beneficially

held

 

 

 

 

% of

class of

shares

Name of the beneficial owner

 

Equity

 

May 25, 2022

 

March 31, 2021

 

March 31, 2020

Shareholding of all directors and officers as a group

 

Equity

 

 

101,939,213

 

 

(1

)

2.42

 

 

103,163,904

 

 

(2

)

2.42

 

 

102,323,118

 

 

(3

)

2.40

Life Insurance Corporation of India

 

Equity

 

 

250,870,241

 

 

 

 

5.96

 

 

250,063,497

 

 

 

 

5.87

 

 

282,008,863

 

 

 

 

6.62

 

1)

Comprised 101,935,488 shares owned by directors and officers and includes stock options which have vested and yet to be exercised.

(a)

Includes 6,667 PSUs vested on February 27,2022 and 4,000 PSUs vested March 31,2022 totaling to 10,667 PSUs of Nilanjan Roy.

(b)

Includes 56,374 stock options each vested on November 1, 2017, and November 1, 2019, and 56,376 stock options each vested on November 1, 2018, and November 1, 2020, totaling to 225,500 stock options of Mohit Joshi.

(c)

Includes 9,500 stock options each vested on November 1, 2018, November 1, 2019, and November 1, 2020, totaling to 28,500 stock options; 3725 RSUs vested on March 31, 2022, and 6,667 PSUs vested on February 27, 2022, and 3,333 PSUs vested on March 31, 2022 totaling to 10,000 PSUs of Shankar Krishnamurthy.

(d)

Includes 11,116 stock options vested on August 1, 2019, 22,224 stock option vested on August 1, 2020, and 22,226 stock options vested on August 1, 2021, totaling to 55,566 stock options of Inderpreet Sawney.

The percentage of ownership is calculated on 4,207,444,285 equity shares.

2)

Comprised of 103,163,904 shares owned by directors and officers.  The percentage of ownership is calculated on 4,260,660,846 equity shares.

3)

Comprised 102,323,118 shares owned by directors and officers. The percentage of ownership is calculated on 4,258,992,566 equity shares.

 


 

Our ADSs are listed on the NYSE. Each ADS currently represents one equity share of par value ₹5/- per share. ADSs are registered pursuant to Section 12(b) of the Exchange Act and as of May 25, 2022, held by 120,351 holders of record in the United States.

Our equity shares can be held by Foreign Institutional Investors or FIIs, Foreign Portfolio Investors or FPIs and Non-Resident Indians or NRIs. As of May 25, 2022, 33.12% of our equity shares were held by these FIIs, FPIs and NRIs, some of which may be residents or bodies corporate registered in the United States and elsewhere. We are not aware of which FIIs, FPIs and NRIs hold our equity shares as residents or as corporate entities registered in the United States. 

Major shareholders do not have differential voting rights with respect to the equity shares. To the best of our knowledge, we are not owned or controlled directly or indirectly by any government, by any other corporation or by any other natural or legal person. We are not aware of any arrangement, the operation of which may at a subsequent date result in a change in control.

RELATED PARTY TRANSACTIONS

Refer to Note no. 2.20 ‘Related party transactions’ in Item 18 of this Annual Report for the entire list of related parties and percentage of shareholding as at March 31, 2022, and March 31, 2021.

Related party transactions of Infosys Limited with its subsidiaries (on a standalone – basis)

a. Details of capital invested in subsidiaries as of March 31, 2022:

 

 

 

(Dollars in millions)

 

List of subsidiaries

 

As at

March 31, 2022

 

Infosys BPM(4)

 

145

 

Infosys China

 

63

 

Infosys Chile

 

1

 

Infosys Mexico

 

14

 

Infosys Sweden

 

11

 

Infosys Public Services

 

17

 

Infosys Shanghai(2)

 

165

 

Infosys Consulting Holding

 

241

 

Infosys Consulting Pte Ltd

 

186

 

EdgeVerve

 

203

 

Infosys Nova

 

 

353

 

Infosys Americas(1)

 

 

 

Infosys Austria GmbH(1)

 

 

 

Infosys Consulting Ltda

 

47

 

Brilliant Basics Holdings Limited

 

9

 

Infosys Arabia Limited(1)

 

 

 

Panaya

 

84

 

Infosys Luxembourg S.a r.l.

 

3

 

WongDoody

 

56

 

Infosys Consulting S.R.L

 

5

 

Infosys Bulgaria(1)

 

 

 

Infosys Germany Holding GmbH(1)

 

 

 

Infosys Green Forum (1) (3)

 

 

 

Skava

 

 

9

 

Infosys Automotive and Mobility GmbH & Co. KG (2)

 

 

2

 

Infosys Turkey Bilgi Teknolojikeri Limited Sirketi(1)

 

 

 

 


 

 

 

(1)

The investment amount is less than $1 million.

(2)

During fiscal 2022, Infosys infused further capital in its subsidiaries to meet the working capital requirements.

(3)

Infosys Green Forum, a wholly-owned subsidiary of Infosys Ltd, was incorporated on August 31, 2021.

(4)

During fiscal 2022, Infosys Limited acquired non-controlling interest of 0.01% of the voting interests in Infosys BPM Limited.

During fiscal 2022, Infosys Consulting Pte. Ltd (a wholly owned subsidiary of Infosys Limited) acquired 100% of voting interests in Infosys Germany GmbH (formerly Kristall 247. GmbH (“Kristall”)). Refer to Note 2.10 Business combinations, under Item 18 of this annual report for further details on acquisitions.

b. Details of amounts of outstanding loans at the end of the year:

 

 

 

 

 

 

 

(Dollars in millions)

 

Particulars

 

March 31,

2022

 

 

March 31,

2021

 

 

 

 

March 31,

2020

 

Loans:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Infosys China(1)

 

 

 

 

 

3

 

 

 

 

 

12

 

Infosys Consulting S.R.L

 

 

 

 

 

 

 

 

 

 

1

 

Infosys Consulting Pte Ltd.

 

 

 

 

 

 

 

 

 

 

37

 

Infosys Shanghai(1)

 

 

 

 

 

10

 

 

 

 

 

 

 

 

 

 

 

 

13

 

 

 

 

 

50

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Debentures:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EdgeVerve(2)

 

 

 

 

 

73

 

 

 

 

 

153

 

 

(1)

Interest rate of 6% per annum and repayable on demand

(2)

Interest rate for fiscal 2022, 2021 and 2020 is 7.17%, 7.14% and 8.35%, respectively

c. Details of largest amounts of loan outstanding during the fiscal:

 

 

 

 

 

 

 

(Dollars in millions)

 

Particulars

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Fiscal 2020

 

Loans:

 

 

 

 

 

 

 

 

 

 

 

 

Infosys China

 

 

3

 

 

 

12

 

 

 

12

 

Brilliant Basics Holdings Limited

 

 

 

 

 

 

 

 

1

 

Infosys Consulting S.R.L Argentina

 

 

 

 

 

 

 

 

1

 

Infosys Consulting Pte Ltd

 

 

 

 

 

38

 

 

 

266

 

Infosys Consulting S.R.L Romania

 

 

 

 

 

1

 

 

 

1

 

Infosys Consulting Holding AG

 

 

 

 

 

 

 

 

13

 

Infosys Shanghai

 

 

10

 

 

 

10

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Debentures:

 

 

 

 

 

 

 

 

 

 

 

 

EdgeVerve

 

 

73

 

 

 

153

 

 

 

209

 

 

 


 

 

d. Details of related party transactions:

i) Capital transactions:

 

 

 

 

 

 

 

(Dollars in millions)

 

Particulars

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Fiscal 2020

 

Financing transactions

 

 

 

 

 

 

 

 

 

 

 

 

Equity

 

 

 

 

 

 

 

 

 

 

 

 

Infosys China

 

 

 

 

 

5

 

 

 

 

Infosys Shanghai

 

 

15

 

 

 

 

 

 

 

Infosys BPM(1)

 

 

 

 

 

 

 

 

 

Infosys Nova

 

 

 

 

 

176

 

 

 

177

 

Infosys Consulting Ltda

 

 

 

 

 

21

 

 

 

20

 

WongDoody Holding Company Inc

 

 

 

 

 

3

 

 

 

2

 

Kallidus Inc

 

 

 

 

 

(21

)

 

 

 

   Infosys Automotive and Mobility GmbH & Co.KG

 

 

2

 

 

 

 

 

 

 

Infosys Germany Holding GmbH(1)

 

 

 

 

 

 

 

 

 

Infosys Luxembourg S.a r.l.

 

 

 

 

 

2

 

 

 

 

Infosys Green Forum(1)(2)

 

 

 

 

 

 

 

 

 

Infosys Turkey Bilgi Teknolojikeri Limited Sirketi(1)

 

 

 

 

 

 

 

 

 

Preference shares

 

 

 

 

 

 

 

 

 

 

 

 

Infosys Consulting Pte Ltd

 

 

 

 

 

 

 

 

185

 

 

 

 

17

 

 

 

186

 

 

 

384

 

Debenture (net of repayment)

 

 

 

 

 

 

 

 

 

 

 

 

EdgeVerve

 

 

(73

)

 

 

(84

)

 

 

(53

)

 

 

 

(73

)

 

 

(84

)

 

 

(53

)

Loans (net of repayment)

 

 

 

 

 

 

 

 

 

 

 

 

Infosys China

 

 

(3

)

 

 

(10

)

 

 

 

Infosys Shanghai

 

 

(10

)

 

 

10

 

 

 

 

Infosys Consulting Holding

 

 

 

 

 

 

 

 

(13

)

Infosys Consulting Pte Ltd

 

 

 

 

 

(38

)

 

 

(70

)

Infosys Consulting S.R.L. Romania

 

 

 

 

 

(1

)

 

 

1

 

Brilliant Basics Holdings Limited

 

 

 

 

 

 

 

 

(1

)

 

 

 

(13

)

 

 

(39

)

 

 

(83

)

 

(1)

The investment amount is less than $1 million.

 

(2)

Infosys Green Forum, a wholly-owned subsidiary of Infosys Ltd, was incorporated on August 31, 2021.

 


 

 

All transactions between Infosys and its subsidiaries till the date of this Annual Report are in the ordinary course of business.

ii) Revenue transactions

 

 

 

(Dollars in millions)

 

Particulars

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Fiscal 2020

 

Purchase of services

 

 

 

 

 

 

 

 

 

 

 

 

Infosys China

 

 

17

 

 

 

9

 

 

 

11

 

Infosys Consulting Holding and its subsidiaries

 

 

199

 

 

 

147

 

 

 

160

 

Infosys Consulting Pte Limited and its subsidiaries

 

 

34

 

 

 

19

 

 

 

22

 

Infosys Consulting Ltda

 

 

8

 

 

 

6

 

 

 

2

 

Infosys Consulting Romania

 

 

31

 

 

 

25

 

 

 

3

 

Infosys BPM and its subsidiaries

 

 

310

 

 

 

209

 

 

 

125

 

Infosys Sweden

 

 

7

 

 

 

6

 

 

 

7

 

Infosys Shanghai

 

 

16

 

 

 

12

 

 

 

11

 

Infosys Mexico

 

 

20

 

 

 

10

 

 

 

9

 

Infosys Chile

 

 

2

 

 

 

2

 

 

 

2

 

Infosys Public Services

 

 

1

 

 

 

4

 

 

 

5

 

Panaya Ltd.

 

 

19

 

 

 

18

 

 

 

14

 

Infosys Brasil

 

 

 

 

 

 

 

 

1

 

WongDoody and its subsidiaries

 

 

39

 

 

 

16

 

 

 

9

 

Infosys Limited Bulgaria

 

 

1

 

 

 

 

 

 

 

Infosys Automotive and Mobility GmbH & Co. KG

 

 

8

 

 

 

 

 

 

 

Kallidus Inc

 

 

 

 

 

3

 

 

 

4

 

Infosys Nova and its subsidiaries

 

 

49

 

 

 

5

 

 

 

 

Edgeverve

 

 

2

 

 

 

 

 

 

 

Brilliant Basics Limited

 

 

4

 

 

 

7

 

 

 

13

 

 

 

 

767

 

 

 

498

 

 

 

398

 

Purchase of shared services including facilities and personnel

 

 

 

 

 

 

 

 

 

 

 

 

Brilliant Basics Limited

 

 

 

 

 

1

 

 

 

1

 

WongDoody and its subsidiaries

 

 

6

 

 

 

3

 

 

 

2

 

Infosys Green Forum

 

 

1

 

 

 

 

 

 

 

Infosys Mexico

 

 

1

 

 

 

1

 

 

 

 

 

 

 

8

 

 

 

5

 

 

 

3

 

Interest income

 

 

 

 

 

 

 

 

 

 

 

 

Infosys China

 

 

 

 

 

 

 

 

1

 

Infosys Shanghai

 

 

 

 

 

1

 

 

 

 

Infosys Consulting Pte Limited

 

 

 

 

 

1

 

 

 

6

 

EdgeVerve

 

 

 

 

 

8

 

 

 

15

 

 

 

 

 

 

 

10

 

 

 

22

 

Dividend income

 

 

 

 

 

 

 

 

 

 

 

 

Brilliant Basics Holdings Ltd

 

 

9

 

 

 

 

 

 

 

Infosys BPM

 

 

154

 

 

 

43

 

 

 

 

 

 

 

163

 

 

 

43

 

 

 

 

Sale of services

 

 

 

 

 

 

 

 

 

 

 

 

Infosys China

 

 

4

 

 

 

3

 

 

 

3

 

Infosys Mexico

 

 

3

 

 

 

4

 

 

 

5

 

Infosys Consulting Holding and its subsidiaries

 

 

4

 

 

 

3

 

 

 

6

 

Infosys Consulting Ltda

 

 

1

 

 

 

1

 

 

 

1

 

Infosys Consulting Pte Limited and its subsidiaries

 

 

21

 

 

 

20

 

 

 

15

 

 


 

Infosys Brasil

 

 

 

 

 

 

 

 

1

 

Infosys BPM and its subsidiaries

 

 

82

 

 

 

40

 

 

 

62

 

Infosys Sweden

 

 

8

 

 

 

6

 

 

 

2

 

Infosys Shanghai

 

 

1

 

 

 

 

 

 

1

 

EdgeVerve

 

 

80

 

 

 

90

 

 

 

84

 

Infosys Luxembourg S.à.r.l

 

 

12

 

 

 

3

 

 

 

 

Infosys Nova and its subsidiaries

 

 

1

 

 

 

1

 

 

 

 

Infosys Automotive and Mobility GmbH & Co. KG

 

 

27

 

 

 

 

 

 

 

Infosys Public Services

 

 

83

 

 

 

92

 

 

 

105

 

 

 

 

327

 

 

 

263

 

 

 

285

 

Sale of shared services including facilities and personnel

 

 

 

 

 

 

 

 

 

 

 

 

EdgeVerve

 

 

13

 

 

 

4

 

 

 

5

 

Panaya Ltd.

 

 

1

 

 

 

1

 

 

 

1

 

Infosys BPM and its subsidiaries

 

 

3

 

 

 

3

 

 

 

4

 

 

 

 

17

 

 

 

8

 

 

 

10

 

 

All transactions between Infosys and its subsidiaries till the date of this Annual Report are in the ordinary course of business.

 

Consequent to the Companies (Corporate Social Responsibility Policy) Amendment Rules, 2021 (“the Rules”), the Company was required to transfer its CSR capital assets created prior to January 2021. Towards this the Company had incorporated a controlled subsidiary ‘Infosys Green Forum’ under Section 8 of the Companies Act, 2013. During the year ended March 31, 2022, the Company has completed the transfer of assets upon obtaining the required approvals from regulatory authorities, as applicable.

See Note 2.20, Related party transactions, under Item 18 of this Annual Report for details of transactions with KMP.

Employment and indemnification agreements

Refer to the section titled ‘Employment and Indemnification agreements’ under Item 6 of this Annual Report.

Loans to employees

We provide personal and salary advances and loans to our employees.

The annual rates of interest for these loans vary from 0% to 7%. Loans aggregating $38 million, $26 million and $35 million were outstanding as of March 31, 2022, 2021 and 2020, respectively.

Item 8. Financial Information

CONSOLIDATED STATEMENTS AND OTHER FINANCIAL INFORMATION

The following financial statements and auditors’ report appear under Item 18 in this Annual Report on Form 20-F and are incorporated herein by reference:

 

Report of Independent Registered Public Accounting Firm.

 

Consolidated Balance Sheet as of March 31, 2022, and 2021.

 

Consolidated statements of comprehensive income for the years ended March 31, 2022, 2021 and 2020.

 

Consolidated statements of changes in equity for the years ended March 31, 2022, 2021 and 2020.

 

Consolidated statements of cash flows for the years ended March 31, 2022, 2021 and 2020.

 

Notes to the consolidated financial statements.

 


 

 

Export revenue

For fiscal 2022, 2021 and 2020, we generated $15,831 million, $13,169 million and $12,447 million, or 97.1%, 97.1% and 97.4% of our total revenues of $16,311 million, $13,561 million and $12,780 million, respectively, from the export of our products and rendering of services outside of India.

Legal proceedings

This information is set forth under Item 4 under the heading “Legal proceedings” and such information is incorporated herein by reference.

Capital allocation policy

Effective fiscal 2020, the Company expects to return approximately 85% of the free cash flow cumulatively over a five-year period through a combination of semi-annual dividends and/or share buyback and/or special dividends, subject to applicable laws and requisite approvals, if any. Free cash flow is defined as net cash provided by operating activities less capital expenditure as per the consolidated statement of cash flows prepared under IFRS. Dividend and buyback include applicable taxes.

 

Buyback completed in September 2021

 

The shareholders approved the proposal of the buyback of equity shares in the Annual General meeting held on June 19, 2021, from the open market route through Indian stock exchanges of up to ₹9,200 crore (maximum buyback size) at a price not exceeding ₹1,750/- per share. The buyback was offered to all eligible equity shareholders of the Company (other than the Promoters, the Promoter Group and Persons in Control of the Company) under the open market route through Indian stock exchanges. The buyback of equity shares through Indian stock exchanges commenced on June 25, 2021 and was completed on September 8, 2021. During this buyback period, the Company purchased and extinguished a total of 55,807,337 equity shares from the stock exchange at an average buyback price of ₹1,648.53/- per equity share comprising 1.31% of the pre buyback paid-up equity share capital of the Company. The buyback resulted in a cash outflow of ₹9,200 crore (excluding transaction costs and tax on buyback) ($1,243 million). The Company funded the buyback from its free reserves including Securities Premium as explained in Section 68 of the Companies Act, 2013.

Buyback completed in August 2019

Based on the postal ballot which concluded on March 12, 2019, the shareholders approved the proposal of the above buyback of equity shares from the open market route through Indian stock exchanges of up to ₹8,260 crore (maximum buyback size) (approximately $1,184 million) at a price not exceeding ₹800 per share. The buyback was offered to all eligible equity shareholders of the Company (other than the Promoters, the Promoter Group and Persons in Control of the Company) under the open market route through Indian stock exchanges. The buyback of equity shares through Indian stock exchanges commenced on March 20, 2019 and was completed on August 26, 2019. During this buyback period, the Company purchased and extinguished a total of 110,519,266 equity shares from the stock exchange at an average buyback price of ₹747.38/- per equity share comprising 2.53% of the pre buyback paid-up equity share capital of the Company. The buyback resulted in a cash outflow of ₹8,260 crore (excluding transaction costs) ($1,183 million). The Company funded the buyback from its free reserves.

 

 

 

Dividends

Under Indian law, a corporation pays dividends upon a recommendation by the Board and approval by a majority of the shareholders, who have the right to decrease but not increase the amount of the dividend recommended by the Board. Dividends may be paid out of profits of an Indian company, after providing depreciation in the year in which the dividend is declared or out of the undistributed profits of previous fiscal years, or out of both.

Holders of ADSs will be entitled to receive dividends payable on equity shares represented by such ADSs. Cash dividends on equity shares represented by ADSs are paid to the Depositary in Indian rupees and are generally

 


 

converted by the Depositary into U.S. dollars and distributed, net of Depositary fees, taxes, if any, and expenses, to the holders of such ADSs. Although we have no current intention to discontinue dividend payments, future dividends may not be declared or paid and the amount, if any, thereof may be decreased.

Dividend Distribution Policy

As per Regulation 43A of the SEBI LODR the top 500 listed companies shall formulate a dividend distribution policy. Accordingly, the policy was adopted to set out the parameters and circumstances that will be taken into account by the Board in determining the distribution of dividend to its shareholders and / or retaining profits earned by the Company. The dividend policy has been previously filed as an exhibit to the Annual Report on Form 20-F. The policy is available on our website: https://www.infosys.com/investors/corporate-governance/Pages/policies.aspx

The following table provides details of per share dividend recognized and paid during fiscal 2022, 2021 and 2020:

 

 

 

Fiscal 2022

 

 

Fiscal 2021

 

 

Fiscal 2020

 

Dividend per Equity Share (₹)

 

 

 

 

 

 

 

 

 

 

 

 

Interim dividend(2)

 

 

15.00

 

 

 

12.00

 

 

 

8.00

 

Final dividend(3)

 

 

15.00

 

 

 

9.50

 

 

 

10.50